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"The room was clean and comfortable. The breakfast was good. The check-in staff was great. My only complaint was the refrigerator in the room was not working and smelled bad."

"Wow, this was an outstanding value! Hotel seems to have been updated recently. It's simply decorated but pretty and everything was perfectly clean! Appreciated the water bottles the front desk gave us when we checked in. A family member and I both got rooms here. The location near the highway was super convenient. My relative had a room at ground level facing the highway and noticed a bit of road noise at night (truck brakes). I had no such problem on the third floor--high enough above the...

"We stayed here and were celebrating my daughter's 21st birthday. Everyone was friendly and the place is very clean!"

"Convenient, clean, nice breakfast and great staff"

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"The room was spacious and bed comfortable. Breakfast was an added bonus. Made for a nice stop on a long journey."

"I had an absolutely awful experience at this hotel. The cleanliness of the room was completely unacceptable, and the customer service was even worse.The Room was Disgusting: The bathroom sink was heavily stained, and the floor towel provided to us had a visible brown stain on it.Filthy Appliances: Both the microwave and the refrigerator were super terrible. They were clearly never cleaned and had a foul, lingering smell inside them.Horrible Bedding: The mattress had small black debris/stones on...

"Good value. Lots of food options in the area. Great room, comfortable and quiet. I was a solo traveler but the many families I saw on a Saturday morning in the breakfast area looked to be enjoying their stay as well. One small request, next remodel chose bedside lamps with USB ports. I forgot my phone adaptor and had to use the TV."

"Nice place"

"Not going to lie, I was a little worried because Best Western can be hit or miss. However, I was extremely surprised! The rooms were bigger than the pictures and very clean and modern. (We always check the beds before getting settled!) We are definitely going to stay here again!"

"The staff was kind, welcoming, and friendly."

"The room was clean"

"Clean room friendly staff great location."

"The staff was very helpful with suggestions of things to do in Wilkes-Barre."

"The stay was good up until we went to eat breakfast. One of the staff members serving was so rude ( Caucasian with a nose hook ). First she was on the phone and I didn’t want to bother so I moved the eggs towards the front of the tray as I couldn’t reach it with the serving utensil. She yells at me and says, “you could’ve ask me to move it, don’t touch”. I left it alone and kept moving. Then I wanted sausages and the same thing happens except the she slam the tray after I asked to move the...

"All the clerks were amazing. The hotel was clean. There was a gym in a pool. I wish I took pictures to post, but it was a very busy weekend. I would definitely stay again my family and I had an amazing time."

"Sta"

"The room was very clean. Our stay there was very pleasant. We would like the coffee shop to be open earlier especially if you are an early riser. There was no coffee available in the lobby. Overall we will stay there again."

"They have roaches an"