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Reviews of Virgin Hotels Las Vegas, Curio Collection by Hilton

4.5 out of 5

Reviews

8.6

Excellent

Rating 10 - Excellent. 4147 out of 6863 reviews" "
Rating 8 - Good. 1419 out of 6863 reviews" "
Rating 6 - Okay. 641 out of 6863 reviews" "
Rating 4 - Poor. 355 out of 6863 reviews" "
Rating 2 - Terrible. 301 out of 6863 reviews" "

9.2/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

2/10 Terrible

Maryann

Travelled with family, Travelled with partner
Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service
I would NEVER stay at this out of the way Hotel ever again. You have to walk at least 1.5 to 2.5 miles to get to the strip. The room we were in was so small at such a high cost it was ridiculous! Calling each day for extra towels for no reason because they never got delivered. Room didn’t get cleaned until we got back in the afternoon to shower and had to wait out of the room for it to get cleaned—said they were very busy and understaffed. This hotel is not a good destination.
Stayed 3 nights in Apr 2024

8/10 Good

Amy

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Overall stay was good. Would've given 5 stars, but I didn't like having the door that was connected to the room next to me. I understand hotel rooms are bound to have some kind of noise come through the walls from other rooms, but for an upgrade to a "suite" I payed over $400 for I expected a bit less noise coming through the door that was connected to the other room...or maybe not even have a door connecting to the other room there. Just expected more privacy. Other than that, the bogo drinks were nice and strong, appreciated the cleanliness of the lobby restrooms, and looked the walking distance to a heart korean restaurant right across the street!
Stayed 2 nights in Apr 2024

10/10 Excellent

Gabrielle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

8/10 Good

Maggie

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
I liked that there was a liquor store, a dispensary, a CVC pharmacy, and several dining options within walking distance (across the street). I didn't like the fact that the hotel advertisement picture showed a beautiful, large pool area with hot tubs and cabanas etc, but when we went out to use it we were told it was for "friends and family" only, and the tiny upstairs pool area that we were allowed to use did not have a hot tub, cabanas, and a very limited amount of seating.
Stayed 2 nights in Apr 2024
Response from General Manager on 1 May 2024
Dear Maggie,Thank you for staying with us and taking the time to share your thoughts. We're glad our location worked well for your trip, and we apologize for any disappointment regarding Kassi Beach Club, which is set to open this Saturday, May 4. We are excited for this brand new pool and dining concept, and what you saw was their team’s practice day to ensure the delivery of exceptional service for the upcoming season. With that said, we hope you were able to enjoy The Pool, our resort’s main pool. It was a pleasure having you as our guest, and we hope to welcome you back soon to experience our new Mediterranean escape right here in Vegas.

10/10 Excellent

Bashira

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Property was great, amenities were great, dining was awesome and the staff were friendly and professional especially Lala at the check in desk, concierge I’m sorry I don’t recall her name. The waiter at the Kitchen restaurant and the staff at the Thai food restaurant night market the food was great at many of the restaurants there inside. The reason we visited this hotel was because we had such a wonderful experience on virgin cruise and the hotel didn’t disappoint us. Oh also , the yoga instructor and experience was great 😊
Stayed 3 nights in Apr 2024

10/10 Excellent

Caitlynn Jean

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close by the main attractions but also feels like it is your own resort, lots of options, got everything accessible from entertainment to relaxation.
Stayed 3 nights in Apr 2024

6/10 Okay

Megan

Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Hotel Management on 1 May 2024
Dear Megan,Thank you for staying with us at Virgin Hotels Las Vegas. Based on your rating it seems you had an overall enjoyable visit. However, we regret not meeting your expectations in all areas, and we hope to welcome you back soon for an even better experience.

10/10 Excellent

Alexa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Hotel Management on 1 May 2024
Dear Alexa,It's an honor to receive your high rating, and we look forward to having you back at Virgin Hotels Las Vegas for another positive experience!

8/10 Good

janet, mission viejo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Hotel Management on 1 May 2024
Dear Janet,We appreciate you choosing Virgin Hotels Las Vegas to host your Vegas trip, and we hope to welcome you back soon!

4/10 Poor

ekaterini

Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
The shower in the room was terrible. It had zero pressure and there was just a trickle of water coming out the showerhead, and no there was no way to control it. The shower floor had mold around the corners.
Stayed 1 night in Apr 2024
Response from Hotel Management on 1 May 2024
Dear Ekaterini,Thank you for taking a moment to share your thoughts. It is disappointing to learn that your recent expereince fell short of expectations. We'll be sure to share your feedback with the respective teams to ensure our high standards of cleanliness are being met, and any necessary adjustments or repairs are made promptly. We hope you enjoyed your time in Las Vegas and that you will give us another chance to change your perceptions down the line.

10/10 Excellent

Ratrun

Travelled with partner
I love the hotel, i did have an issue with AC in the room provided but after maintenance came to try to fix it, and was still not working. I then got upgraded to a king suite in the Ruby Tower which was beautiful. I would definitely recommend booking a room in the Ruby Tower
Stayed 3 nights in Apr 2024
Response from Hotel Management on 1 May 2024
Dear Ratrun,Thank you for your review. We sincerely apologize for the issue with the AC, though we're glad to hear our team was able to assist you with an upgrade. It's great knowing you had an overall positive experience, and we'd love to welcome you back soon!

10/10 Excellent

Kenneth James

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from Hotel Management on 30 Apr 2024
Dear Kenneth James,It was an honor having you with us at Virgin Hotels Las Vegas, and we appreciate your high rating. Come back and see us the next time you are in town.

8/10 Good

Brittney

Stayed 2 nights in Apr 2024
Response from Hotel Management on 30 Apr 2024
Dear Brittney,Thank you for staying with us at Virgin Hotels Las Vegas! We hope to welcome you back sometime soon.

10/10 Excellent

Daniel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Its the old hard rock hotel and it was much nicer than when it was the hard rock
Stayed 2 nights in Apr 2024
Response from Hotel Management on 1 May 2024
Dear Daniel,Our team is committed to providing an exceptional stay for all our guests, and we appreciate your nostalgic feedback. We look forward to welcoming you again and impressing you on future visits.

8/10 Good

Anne

Stayed 1 night in Apr 2024
Response from Hotel Management on 30 Apr 2024
Dear Anne,Thank you for choosing Virgin Hotels Las Vegas for your Vegas visit, and for taking the time to rate your time with us. We hope to welcome you back soon for an even better experience.

10/10 Excellent

Kaylynn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Hotel Management on 30 Apr 2024
Dear Kaylynn,We are thrilled to see you enjoyed your stay at Virgin Hotels Las Vegas! Thank you for staying with us, and we hope to welcome you back soon for another 5-star experience.

8/10 Good

Amber

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The small stuff. I liked a door between the sleeping area and hall. So that you don’t hear the hallway noises as easily or the light. Excellent idea. All hotels should do this. Otherwise well decorated etc. Get rid of snack fridges and charging for water in the room tho. So old school and the most annoying upcharge.
Stayed 2 nights in Apr 2024
Response from Hotel Management on 1 May 2024
Dear Amber,Thank you for joining us at Virgin Hotels Las Vegas, Curio Collection by Hilton. We're delighted you liked our thoughtfully designed accommodations and appreciate your input on in-room amenities. Please consider staying with us again next time you're in Vegas!

8/10 Good

india

Liked: Cleanliness, staff & service
Stayed 2 nights in Apr 2024
Response from Hotel Management on 30 Apr 2024
Dear India,Thank you for staying with us at Virgin Hotels Las Vegas. We are happy to see you had an overall enjoyable experience, and we cannot wait to welcome you back to earn your last star.

8/10 Good

Greg

Liked: Cleanliness, staff & service, property conditions & facilities
Nice property although several loud neighbors, including barking dogs. Resort fee is unnecessary.
Stayed 3 nights in Apr 2024
Response from Hotel Management on 1 May 2024
Dear Greg,Thank you for choosing Virgin Hotels Las Vegas, Curio Collection by Hilton, and for sharing your valuable feedback. While we are happy you enjoyed your stay overall, we are sorry your experience wasn't perfect. Please know that our team members are always ready to provide assistance and address any issues that may arise. We look forward to welcoming you back and impressing you even further.

10/10 Excellent

Jaclyn M

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
It was a pleasant stay. Will be back for sure!
Stayed 2 nights in Apr 2024
Response from Hotel Management on 1 May 2024
Dear Jaclyn,Thank you for your review, from all of us at Virgin Hotels Las Vegas, Curio Collection by Hilton. We are delighted you enjoyed your stay with us in the heart of Vegas. We look forward to your return visit!

6/10 Okay

Raquel Marie

Business traveller
Liked: Staff & service
Disliked: Amenities
My room was very nice, but the resort was just ok. It felt a little dingy and everything was overpriced. Why pay a resort fee if you don’t have full access to all of the amenities? If I wanted to use the indoor pool and sauna, I would have had to pay an extra $50! I wasn’t doing that. These fees are going to keep people from staying at large resorts.
Stayed 5 nights in Mar 2024
Response from Hotel Management on 28 Apr 2024
Dear Raquel,Thank you for taking the time to rate your experience. Please accept our sincere apologies that your stay did not meet your expectations. While our resort fee inclusions are listed on our website for our guests to view, your feedback is greatly received as it puts into an area of opportunity to consider for future changes. Thank you again for staying with us at Virgin Hotels Las Vegas. Should you be in the area again, we hope you would reconsider staying with us for a more memorable experience.

8/10 Good

Jay

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms could use a night light in the vanity and/or bathroom area.
Stayed 6 nights in Apr 2024
Response from Hotel Management on 28 Apr 2024
Dear Jay,Thank you for taking a moment to write a review. It is an honor to learn you enjoyed your overall stay with us. We appreciate your suggestion about the extra lighting and will certainly keep this in mind for future improvements. Thank you for choosing Virgin Hotels Las Vegas, Curio Collection by Hilton and should you be in the area again, we hope you consider staying here.

10/10 Excellent

Maximiliano

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Hotel Management on 29 Apr 2024
Dear Maximiliano,Thank you for staying with us at Virgin Hotels Las Vegas! We are thrilled you enjoyed your time with us and we look forward to your return.

8/10 Good

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Apr 2024
Response from Hotel Management on 29 Apr 2024
Dear Daniel,Thank you for staying with us at Virgin Hotels Las Vegas! We hope to welcome you back again soon.

8/10 Good

Sage L, Seattle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Hotel Management on 29 Apr 2024
Dear Sage L,It was a pleasure having you with us at Virgin Hotels Las Vegas, and we hope to welcome you back soon!

10/10 Excellent

Marlina

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Hotel Management on 29 Apr 2024
Dear Marlina,At Virgin Hotels Las Vegas, we aim to provide our guests with a great stay, and we are thrilled we did so with you. Thank you for choosing to stay with us for your Vegas trip, and we hope to see you again soon!

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Hotel Management on 29 Apr 2024
Dear Scott,We are happy to see you enjoyed your time with us at Virgin Hotels Las Vegas! Should your travels bring you back into town, we hope you will choose us again to host your Vegas getaway.

2/10 Terrible

Stephanie

Liked: Property conditions & facilities
Disliked: Staff & service
I paid for a king and they gave me two double beds.
Stayed 1 night in Apr 2024
Response from General Manager on 26 Apr 2024
Dear Stephanie,We're sorry to see that you did not enjoy your time with us overall, and we apologize the accommodation provided was not as you booked. We understand your frustration, and we will be sure to share your feedback with our team for improvement. Should your travels bring you back our way, please consider giving us another chance to impress you. We know we can do so. We wish you safe travels ahead.

10/10 Excellent

Renee

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a beautiful, clean property with plenty of food choices and awesome atmosphere
Stayed 1 night in Apr 2024
Response from General Manager on 26 Apr 2024
Dear Renee,It was our pleasure to provide you with clean, comfortable accommodations. We're glad you enjoyed the dining options, and we look forward to seeing you again at Virgin Hotels Las Vegas, Curio Collection by Hilton!

10/10 Excellent

Jeanette

Liked: Cleanliness, staff & service, property conditions & facilities
I have been staying here since it was hard rock. I really miss the pool arrangement and pool party. I think they eliminated easy money by getting rid of a reoccurring event and entire pool that I have fond memories of. This was still a great stay but it felt like a dying business for how little there was on site to look forward too. Staff were friendly and helpful, room was great for my needs with the makeup vanity and hanging closet space.
Stayed 3 nights in Apr 2024
Response from General Manager on 26 Apr 2024
Dear Jeanette,We're grateful for your loyalty. Your feedback is valuable, and we'll take it into consideration as we continue to evolve. However, we're pleased to hear that our team members were friendly and helpful and that your room served you well during your stay. Thank you for sharing your experience, and we hope to continue welcoming you back for many more great stays.

10/10 Excellent

Marta

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Hotel Management on 26 Apr 2024
Dear Marta,It was a pleasure having you as our guest and we hope to welcome you back soon for another 5/5 stay. Thank you!

10/10 Excellent

Michael

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very pleased with my stay. Clean, manageable, fun design.
Stayed 4 nights in Apr 2024
Response from General Manager on 26 Apr 2024
Dear Michael,We're so pleased you enjoyed your stay at Virgin Hotels Las Vegas, Curio Collection by Hilton, and that our dedication to cleanliness and comfort impressed you. Please come see us again soon!

10/10 Excellent

Amber

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had excellent service upon checking in. We were unexpectedly upgraded to a suite because they didn't have any king beds. The suite was amazing! SO roomy and nice. I loved the bathtub! Thank you for a wonderful stay! We will return for sure!
Stayed 1 night in Apr 2024
Response from General Manager on 27 Apr 2024
Dear Amber,Thank you for taking a moment to write a review. It is an honor to know that you enjoyed your stay, particularly highlighting our suite and quality of service. Thank you for choosing Virgin Hotels Las Vegas, Curio Collection by Hilton and we look forward to your return.

10/10 Excellent

Hector

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property.
Stayed 2 nights in Apr 2024
Response from General Manager on 26 Apr 2024
Dear Hector,We're delighted you enjoyed your stay at Virgin Hotels Las Vegas, Curio Collection by Hilton. Please come see us again next time you're in the area!

10/10 Excellent

Yinan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Hotel Management on 26 Apr 2024
Dear Yinan,Thank you for choosing Virgin Hotels Las Vegas to host you during your Vegas trip. We are happy to see you enjoyed your stay, and hope to welcome you back sometime soon.

10/10 Excellent

Crystal

Business traveller, Travelled with group
Liked: Staff & service, amenities
Disliked: Cleanliness
We had a great room. Loved the view. We didn't like the empty beer bottles found under the bed. The hotel turned off the water from midnight till 5am. They didn't leave a note under our door, and luckily the waiter at the restaurant downstairs told us.
Stayed 2 nights in Apr 2024
Response from General Manager on 27 Apr 2024
Dear Crystal,Thank you for staying with us during your time in Las Vegas! We're thrilled you thoroughly enjoyed our lovely accommodations and stunning views. We'll be sure to share your feedback with our team to ensure our high standards of cleanliness are being met, and any pertinent information is provided moving forward. It was a pleasure having you here, and we hope you return soon.

10/10 Excellent

Joshua

Liked: Cleanliness, staff & service, property conditions & facilities
Loved it!
Stayed 3 nights in Mar 2024
Response from General Manager on 25 Apr 2024
Dear Joshua,Thank you for sharing positive feedback about your experience at Virgin Hotels Las Vegas, Curio Collection by Hilton. Our team is dedicated to providing exceptional service and creating memorable guest experiences. We can't wait to welcome you back for another fantastic stay.

10/10 Excellent

Aisha Coutain

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was very clean and the staff was very friendly. The dining options were great and the food was excellent. The resort pool was amazing and relaxing.
Stayed 2 nights in Apr 2024
Response from Hotel Management on 24 Apr 2024
Dear Aisha,Thank you for your positive feedback! We're thrilled to hear that you enjoyed our clean facilities, friendly team, dining options, and the resort pool. It's great to know that these aspects contributed to a relaxing stay at Virgin Hotels Las Vegas, Curio Collection by Hilton. We look forward to welcoming you back for another wonderful experience!

10/10 Excellent

James

Travelled with partner
Comfy. Good price quiet
Stayed 3 nights in Apr 2024
Response from Hotel Management on 24 Apr 2024
Dear James,Thank you for sharing your comments with us. We are happy to know that you enjoyed our comfortable accommodations, reasonable rates, and peaceful atmosphere. It was a pleasure hosting you, and we hope to see you again soon!

4/10 Poor

Diana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Hotel Management on 23 Apr 2024
Dear Diana,We appreciate you taking the time to rate your experience. Although, we regret that we could not meet your expectations in all areas. We are thankful for our guest's feedback as it allows us to continually improve, so please feel free to let us know what we could have done better. Thank you again for being our guest at Virgin Hotels Las Vegas. It is our hope that we have the chance to change your impression of us in the future.

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super clean , great staff. Has everything accessible to you.
Stayed 1 night in Apr 2024
Response from General Manager on 22 Apr 2024
Dear Karen,It's wonderful to hear about your positive experience at Virgin Hotels Las Vegas, Curio Collection by Hilton! We strive to provide friendly and helpful service, so knowing that our team members made a great impression on you is very rewarding. We look forward to welcoming you back for another great stay in the future.

10/10 Excellent

Ahmajanai

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice furniture however it was kind of hard to navigate the resort as well as the surrounding area outside.
Stayed 3 nights in Apr 2024
Response from General Manager on 29 Apr 2024
Dear Ahmajanai,Thank you for your feedback. We're pleased to hear that you appreciated the quality of our furniture. We also understand that navigating our property and the surrounding area may have presented challenges, and we appreciate your insight. We're continuously working to enhance our guests' experience, and your feedback is invaluable in this process. We hope to welcome you back soon for an even more enjoyable stay.

10/10 Excellent

Rosalind

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Hotel Management on 22 Apr 2024
Dear Rosalind,It's an honor to receive your perfect score. We are thrilled you enjoyed your stay with us at Virgin Hotels Las Vegas, and we look forward to your return!

10/10 Excellent

Paige

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing restaurants Best margs and vodka pasta at Kassi Delicious breakfast at the Kitchen Super clean, nice decor 30 minute walk to main strip
Stayed 2 nights in Apr 2024
Response from General Manager on 22 Apr 2024
Dear Paige,Thank you so much for the five-star review! We're so pleased to hear you enjoyed our many delicious culinary options and were able to take advantage of our convenient location right in the heart of Vegas. It would be our pleasure to welcome you back to Virgin Hotels Las Vegas, Curio Collection by Hilton anytime you're in the area.

8/10 Good

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spent 5 days here in a corner room. Very nice. It's not the Wynne, but it's a good, solid hotel with good food offerings.
Stayed 5 nights in Apr 2024
Response from General Manager on 22 Apr 2024
Dear Michael,Thank you so much for the five-star review! We are so happy to hear you enjoyed your stay with us and were able to enjoy our delicious dining options. It would be our pleasure to welcome you back to Virgin Hotels Las Vegas, Curio Collection by Hilton, in the future for another fantastic getaway.

10/10 Excellent

Dandy S

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice and very clean rooms.
Stayed 3 nights in Apr 2024
Response from General Manager on 22 Apr 2024
Dear Dandy,Thank you for your recent stay with us at Virgin Hotels Las Vegas, Curio Collection by Hilton! We are happy to hear you were pleased with our nice and spotless rooms. It would be our pleasure to welcome you back the next time you journey to Vegas.

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Hotel Management on 22 Apr 2024
Dear Robert,Thank you for choosing Virgin Hotels Las Vegas for your Vegas getaway! We are thrilled to see you had an enjoyable visit, and we cannot wait to have you back the next time you are in town.

10/10 Excellent

Hope

Liked: Cleanliness, staff & service, property conditions & facilities
dog area
Stayed 3 nights in Apr 2024
Response from General Manager on 19 Apr 2024
Dear Hope,Thank you for your kind words regarding our dog area. At Virgin Hotels Las Vegas, Curio Collection by Hilton, we make it a priority to ensure that all of our guests, including their furry friends, feel comfortable during their stay. We appreciate your review and hope to have the pleasure of welcoming you back soon!

10/10 Excellent

Jessie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My 2nd time here! I love everything about it.
Stayed 3 nights in Apr 2024
Response from General Manager on 18 Apr 2024
Dear Jessie,Thank you for choosing to stay with us again! We're thrilled you love everything about Virgin Hotels Las Vegas, Curio Collection by Hilton. Your satisfaction and enjoyment are what we strive for, and we hope to welcome you back for your third visit very soon.

10/10 Excellent

andres

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 3 nights in Mar 2024
Response from General Manager on 18 Apr 2024
Dear Andres,Thank you for your perfect rating. We trust you had the fantastic visit we are known for, and we look forward to welcoming you back to Virgin Hotels Las Vegas, Curio Collection by Hilton, for another exceptional experience.