6/10
The property was quite convenient and close to the beaches and city which made it perfect for walking and getting to explore Lagos. Staff was very pleasant (with one exception) and the breakfast was great. However, the property (outside of the room) was quite run down and needed work, the pictures unfortunately do not represent it being close to a 4 star hotel. Lots of the property is falling apart. Our experience with the front desk lady Carla was very unacceptable. We asked her where the Turkish Bath is located (as per the other nice and sweet front desk lady) and Carla told us “go ask the bar they should know”… and another time she even questioned us about asking for more beach/pool towels asking “where did ours go?”… as if we should be reusing our wet towels for a “4 star hotel”… it seemed like a burden for her to go find some new pool towels.
For our two week trip to 6 different hotels in Spain and Portugal, this one had to be by far the worst one we experienced. Please note, all the other staff were friendly… however Carla needs to work on her professionalism if she wants to work in hospitality.
Ahmad
เข้าพัก 2 คืน, มิถุนายน 2025