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Hotel Jardines Arenal

3.0 star property
Mountain retreat with garden views offers travelers a peaceful escape where mornings begin with coffee surrounded by natural beauty and afternoons cool by the pool

Choose dates to view prices

Hotel Jardines Arenal offers a tranquil mountain setting with a full breakfast at the on-site café. Enjoy the outdoor pool after exploring, and relax on the garden terrace. Amenities include laundry facilities, luggage storage, and high-speed WiFi throughout.

Reviews

7.4 out of 10
Good

Popular amenities

  • Pool
  • Breakfast included
  • Parking included
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
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Policies

Check-in

Check-in start time: 2 PM; check-in end time: 9 PM

Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

The front desk is open daily from 7 AM - 9 PM

Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours

To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation

If you are planning to arrive after 9 PM please contact the property in advance using the information on the booking confirmation

Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours)

Pets

Pets not allowed

Children and extra beds

Children are welcome

2 children, up to the age of 4 years, can stay for free if using existing beds when occupying the parent or guardian's room

Rollaway/extra beds are available for CRC 7950.0 per night.

Payment types at the property

Important information

Optional extras

  • Rollaway bed fee: CRC 7950.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards

We should mention

Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Frequently asked questions

Does Hotel Jardines Arenal have a pool?

Yes, this property has an outdoor pool.

Is Hotel Jardines Arenal pet-friendly?

No, pets are not allowed at this property.

How much is parking at Hotel Jardines Arenal?

Self-parking is free at this property.

What time is check-in at Hotel Jardines Arenal?

Check-in start time: 2 PM; check-in end time: 9 PM.

What time is check-out at Hotel Jardines Arenal?

Checkout is at noon.

Does Hotel Jardines Arenal provide a shuttle to the airport?

Yes, there's an airport shuttle.

Where is Hotel Jardines Arenal located?

Situated in the mountains, this hotel is within 3 miles (5 km) of Puentes Colgantes del Arenal, La Fortuna Park and El Salto Fortuna River. Arenal Adventure World and Costa Rica Chocolate Tour are also within 6 miles (10 km).

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on selected room rates because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Reviews

7.4

Good

7.8

Cleanliness

7.4

Location

8.4

Staff & service

7.2

Property conditions & facilities
Rating 10 - Excellent. 22 out of 89 reviews
Rating 8 - Good. 32 out of 89 reviews
Rating 6 - Okay. 21 out of 89 reviews
Rating 4 - Poor. 6 out of 89 reviews
Rating 2 - Terrible. 8 out of 89 reviews

Reviews

Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Está bien para las condiciones contratadas. En un jardín y distante de la ciudad.
Stayed 1 night in Nov 2018
Verified

2/10 Terrible

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
No hot water in the bathroom no hot water at all Different tile inside the bathroom and pipe sticking out no presión on the shower we rent more the just one room there and they all have problems liquids roof ettc
Stayed 2 nights in Aug 2018
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice hotel, close to town and the National Park.

We enjoyed our stay at the hotel. The rooms were adequate but but exceptional. The hotel was close to town, and we took advantage of the various restaurants and shops. The best experience was the viist to the near-by butterfly center.
Stayed 3 nights in Mar 2018
Verified

8/10 Good

Javier

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Descanso con la Naturaleza

Un hotel alejado del bullicio de La Fortuna pero a la vez cerca de todo lo que necesitas. Personal muy amable, bilingüe y muy dispuestos a brindar asesoría, consejos y oportunidades de tours.
Verified

6/10 Okay

Eva

Liked: Staff & service

Average Motel

Small room with not comfortable bed. Only cold water in the bathroom. We liked the breakfast and hot coffee in the morning. Small swimming pool was okay and we like all the flowers outside.
Stayed 1 night in Mar 2018
Verified

6/10 Okay

Ángeles

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort

No lo recomiendo

El hotel está alejado de la ciudad Sonia persona que nos Atendió es muy atento y amable además de eficiente Lo que resultó terrible es que se oye muchísimo ruido tanto de la carretera como todos los sonidos de las otras habitaciones y sobre todo lo más desagradable es la falta de limpieza en la ropa de cama. Las almohadas huelen a sudor de otro
Stayed 1 night in Feb 2018
Verified

6/10 Okay

Ryan

Liked: Staff & service

You get what you pay for

Hotel was a cheap price and that's what we got . Hot water was iintermitant a lot of Hwy noise in the rooms . Staff was friendly spoke decant English breakfast was ok
Stayed 1 night in Feb 2018
Verified

6/10 Okay

Harold

Liked: Staff & service

It's an ok hotel close to La Fortuna

Friendly staff, hotel location is okay though is in front of the main street so you get to hear the cars passing by, breakfast is ok.
Stayed 1 night in Nov 2017
Verified

8/10 Good

Mario

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

nice place, decent price

nice little place with good view of the volcano and very decent pricing.
Stayed 1 night in Sep 2017
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Belle vue de la montagne. Bien situé et rapport qualité/prix très bon.
Verified

2/10 Terrible

Tricia

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Bad cancellation policy

Beware: There's another "El Jardin Hotel" in the Monte Verde area (a beautiful place with very nice owners). My rental car agency, "Economy" punched the wrong hotel in our GPS so we didn't make it to La Fortuna and wound up at the same name hotel in the Monte Verde area. I gave the Arenal Jardin Hotel 24 hour notice of what happened and they were unsympathetic. Not even a partial refund. They rebooked the room.
Verified

6/10 Okay

Verified traveller

Liked: Cleanliness
Disliked: Property conditions & facilities

Práctico y básico,

Muy buena,
Verified

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
This hotel is a little far from town. If you don't mind getting a taxi each time you go and leave town, it's fine. The bed was not very comfortable. The air conditioning made a clicking noise the entire time it was on. It was very pretty and breakfast was very nice. Other than location the other issues are fixable.
Verified

6/10 Okay

Marco

Liked: Cleanliness, staff & service, property conditions & facilities

Acorde al precio

El hotel bien por el precio. El desayuno puede mejorar.
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good service

Good place and staff. The service was very good................................ ......
Verified

10/10 Excellent

Monica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was great!
Verified

4/10 Poor

jose maria

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

No lo recomendaría

Nos pusieron en las habitaciones más cercanas a donde se servía el desayuno y desde que inician el desayuno no se puede dormir. Pidan que no les den las habitaciones junto a recepción y donde dan los desayunos.
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Buen lugar, pero no hay personal en recepción después de las 9 pm
Verified

10/10 Excellent

tanny

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great location great staff

Location was great manager helped us decide on what activities to do. When we wanted to add an extra day there was no room she booked us into another place and had some one drive us there
Verified

6/10 Okay

denise

Hotel ausserhalb vom Zentrum

Ein schöner, gepflegter Garten umgibt das Hotel. Direkte Sicht auf den Arenal. Morgens herrscht ohrenbetäubender Lärm von der Strasse her. Zimmer war soweit okey. Mit dem Taxi ist man schnell im Zentrum. Wenn man kein "gallo pinto" mag, hat man beim Frühstück verloren.
Verified

6/10 Okay

Tracy

Liked: Cleanliness, staff & service
Disliked: Room comfort

Close to shopping

Room was clean, no-frills. No glasses or ice. Breakfast was tasty. From our room, there was highway noise. From the beach where we live, dry and hot, to the mountains where it rained every day and was much cooler, it was a nice break.
Verified

2/10 Terrible

Tracey

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

shady

We drove around looking for this hotel only to find out they had over booked and had no rooms after it was already paid for. still have not been refunded the money! worst part about it was it looked far from full!
Verified

4/10 Poor

Joe

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort

Motel on the main road but far away from anything

This is a really basic motel. You get a bed, bathroom, safe, TV and that's about it. The only plug socket we had was in the bathroom above the sink! We were in room 2, which is by the main road. The walls are really thin, so if your unlucky and get rooms 1, 2 or 3 you will be woken up to the sound of heavy goods vehicles at around 5.30am (even with earplugs). We asked If there were any other rooms available and the answer was 'no'. As in, that was the single word response we got. We had a look online though and rooms were available. When we asked about things to do in the area, all we could get was 'I don't know, but these tours we offer are really good...'. The other thing about this motel is that it's really far from anything, so you really need a car to stay here. The town will cost about $5 in taxi, and the national park is $25! Both one way!
Verified

8/10 Good

Erika

Liked: Staff & service

Hotel review

Hotel was nice. Albeit the mattress bedding was a bit hard. There was also a few bugs every now and then. Location, very noisy from all the traffic going down in the road. It made it a bit difficult to sleep sometimes. Hotel was close to downtown La Fortuna with taxi about 2500 colones. Nice scenery outside with good view of the volcano. Customer service was excellent. Tasty breakfast provided every morning. They would also help you on booking tours during your stay. Good place to stay overall if you don't mind those tiny details.
Verified

8/10 Good

Jason

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice relaxing stay

Great stay away from town. Not a luxury place, but great for our family. Service is wonderful and breakfast was delicious. Very relaxing.