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"I chose Riu because it had fun activities and music. This time that was missing."

"This is a beautiful resort! Staff is so friendly and helpful. They really make your stay exceptional! We have been there many times but not in the last 14 years. I would say that the grounds are not kept up as well as in the past, but still very beautiful. Rooms were clean, except for the floor walking around very little without shoes, feet were black. Otherwise very clean. Food is wonderful, service is exceptional. The gym is great! The pool is really the star! If you want to feel spoiled you won’t be disappointed."

"My suite had a kitchen, but the kitchen is bare - no cutlery, no hot water maker, no plates, no dish soap. The furniture had stains and rips everywhere. The toilet stopped working twice"

"Great location, clean rooms and friendly staff but needs major upkeep as well as room renovations . "

"I was very UNHAPPY! First time being disappointed in Mazatlán. First off, there’s a limit to how many people can stay in a room and they charge for every person including children under 8! I don’t like going to a hotel where the staff wants to invade my privacy and wants to know who all is staying in my room including names and ages. Especially if I’m only paying for the room only not any amenities or meals. I am a very private person and I highly disliked that! Second off my mom and dad are American citizens who live in Mazatlán and wanted to visit me and their grandchildren and wasn’t allowed to enter the hotel with out a day pass!! Which was 980 pesos per day! That was outrageous to me. I was so offended they completely disregarded my feelings at the front desk. Lastly, while at the cabanas on the beach I was extremely annoyed with all the vendors constantly coming up to us asking if I wanted to buy items. I’ve been to Mazatlán plenty of times and I don’t need any items! I couldn’t relax peacefully at the beach without people soliciting us! Those vendors shouldn't be allowed to cross the line where guests are sitting at on the beach! I was so annoyed and ruined my relaxation moment! So disappointed coming from west Texas I don’t recommend staying here! "

"Yes "

"The ocean view from our room was spectacular. A/C worked well. We did have two days without hot water. One or two lights didn't work, but enough did. The staff was in all areas were excellent. "

"Great staff ; excellent place for the family "