The front desk personnel were not friendly, nor did they go above and beyond to make you feel as a welcomed guest. The front desk staff did not provide sufficient information on how to navigate the property, or how things worked at the property, we had to find out as we went along. The food was not good, it was mediocre at best. They only have one restaurant for dinner which is a buffet. They have a Teppanyaki restaurant where one chef cooks for about 15-18 people at once, which takes about 3 hours. Portions are not large, nor can you choose what you would like to eat. The elevators have no safety sensor and almost closed on us standing in the middle, numerous times. There is not sufficient staff to cover the amount of guests. It took almost a hour to get a drink at the pool. The pool opened at 9am yet the staff was barely cleaning the pool and the pool area right before 9am. We had to wait 45 minutes for towels one of the days, when they should have been ready at 9am when the pools opened. The 24 hour pantry that replaces room service, had no selection other than ramen, fruit, coffee, cereal, bread and sodas. If you are not traveling with children, I highly recommend you go to an adult only all inclusive and avoid this one.
