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"Easy to get to, Staff were amazing and friendly, willing to go the extra mile. The hotel was clean, modern and sleek. The room itself was also incredibly clean and comfortable. Would stay here again"

"Good location, nice staff."

"This is really something to be experienced. It is new (2023) and massive - hundreds and hundreds of guests. It is a spa, first and foremost. The rooms are huge, quiet, and elegant; the numerous staff are efficient and multi-lingual. Hot springs in the building, hundreds of guests strolling about in hotel yukata, views of the peaks and ocean. The optional meals are definitely recommended - the food is fantastic and also it is a long hike to get down the mountain. Partner likened it to a luxury cruise ship on land."

"Fantastic site next to the main train station, with a lovely helpful staff and an elegantly styled building. The historic tram runs right in front, as do all the regional and local trains and busses from the station. That said, it was quiet and serene. Reserve a room with a view of the volcano, you will not be disappointed."

"Our stay at Kamenoi Hotel Beppu was wonderful. The room was spacious and conveniently located near Beppu Station and bus stops, as well as a Lawsons right across the street. The onsite onsen was great as well. Very large with steam bath and open air options."

"Lovely stay at Yufuin. There is a free pick-up and drop-off options available from JR Yufuin Station which is a must unless you want to walk up crazy hills to get to the property. The room we stayed had traditional tatami mats and plenty of space to lounge around before enjoying hot springs. This property allowed us to book a private bath free of charge, and also the public bath that is open til late which was convenient. There is also free Japanese kimono that you can wear during your stay. Many ryokans nowdays charge money to lend you kimono so it was nice that it was there free of charge. We booked Japanese kaiseki-dinner as extra, breakfast was included already into our booking. The food is absolutely divine at this property - Hats off to the chef! The dinner and breakfast was well-presented by attentive and courteous staff which made the stay very enjoyable. Thing to note of this property is that it is located in the mountains so there isn't much to do other than hot springs and a little walk around their courtyard. But it was perfect for us to have this quiet down-time during our travels. "

"Great location, just a 2-3min walk from Kumamoto Station/ Amu Plaza. We were blessed with a high floor twin room with good view of the city. Room is tight & would be tough to open up luggage but it was ok for us as we had couriered our large luggages to the next hotel. Beds were ok and the free breakfast was basic but adequate & yummy to me. Great value for the price."

"Basic but sufficient. Big room. Taxi able to stop directly in front of hotel. Breakfast spread is good with some local food included. Would be better if they control the people at the restaurant and not let people stand behind customer to wait for seats. Orz almost thought I am at hawker centre."

"I stay here so often that I should enquire about an apartment. Friendly staff who are very personable and kind. Kumamoto is the nicest place in the world 😍"