This place is rundown, please do not expect an actual 4 star hotel. The cleanliness was the most shocking aspect of our shortened stay (booked for 4 nights, managed to stay for one). Duty manager when asked, said he was expecting us to want to change room, which in the end was just as bad (or worse in my partners eyes) and the other receptionist started laughing and talking to him in Malay when I requested to be moved (Customer service was unacceptable throughout our stay but she epitomised it in our 14 days in Malaysia) The general condition of the lobby makes you think that the building is actually rather pleasant, but reality changes rapidly once you step into the rooms; Appauling is the correct word. The beds are uncomfortable and littered in past visitors hair, the floors / carpet hadnt been cleaned and the bathroom was filthy with cups that had grime at the bottom. The condition of the furniture was almost laughable in that we couldnt find a single piece that wasnt damaged or heavily stained. However cheap you can book this, AVOID it at all costs!