Verified
2/10 Terrible
James
10 Jul 2026
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Booked a double room with sofa as we were 2 friends travelling so 1 could sleep on the sofa as we had in other places on our journey. Rang to confirm & the landline was dead. My friend found a mobile & called speaking to the owner who said he’d speak to the staff & sort then call us back to confirm. He didn’t.
On arrival we had the misfortune to be served by a female member of staff who was rude & demanded a physical bank card before confirming which room we had despite the room being covered in advance. She snatched my card & walked off into another room out of my sight with it for over 6 minutes. On return she advised the room booked wasn’t available (despite only 3 rooms being in use all night)! I expressed my dissatisfaction with this behaviour in refusing to confirm our room & the fact that my card had been taken out of my sight for so long. She said she did this with all customers. I asked for the manager who confirmed what she had done was absolutely fine by him despite financial institutes consistently telling people never to let this happen because of potential misappropriation. He said he would place in writing that any losses through card used nefariously would be covered by him. He hasn’t days later. I cancelled my card.
My bed ended up being a single blanket on the cold floor & (after my friend begged twice) an additional thin blanket which didn’t help against the huge draft from the large gap in the door.
Utterly awful stay.
James
Stayed 1 night in Jul 2026