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Reviews of Aspira Samui Hotels And Resorts

3.5 out of 5
Aspira Samui Hotels And Resorts
199/99 Moo 6, Bophut, Koh Samui, Surat Thani

Reviews

7.0

Good

Rating 10 - Excellent. 14 out of 79 reviews" "
Rating 8 - Good. 33 out of 79 reviews" "
Rating 6 - Okay. 19 out of 79 reviews" "
Rating 4 - Poor. 7 out of 79 reviews" "
Rating 2 - Terrible. 6 out of 79 reviews" "

7.8/10

Cleanliness

7.0/10

Staff & service

8.0/10

Amenities

7.4/10

Property conditions & facilities

Reviews

10/10 Excellent

Bernadine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best value for price I have ever seen
By far the best value for money I had two aircorns and the very big and unique swimming pool with glas on the one side was a treat The service was very good and they even have a free taxi to sertain locations I have booked several hotels in Thailand with more or less the same budget and this hotel stood like a pole above water Lovely buffet breakfast with many dishes to choose from I hoghly recommend this hotel, you won't be dissapointed
Stayed 6 nights in May 2018
Response from floppy on 27 Jun 2018
Thank you for choosing Aspira Samui We are glad to have you here with us. And hope to welcome you in the next time.

2/10 Terrible

Alice , Montreal

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
We got our room, but we left for another hotel
Unless you have a car, this hotel is very far from the main attractions. On Expedia, it's written that Aspira offers free area and Shopping shuttle. However, it has only 3 departures, it only goes to Chaweng Beach under reservation and no return (you have to return by taxi), It's even dangerous to walk since there are no sidewalk. We booked for a king size bed room, but we got 2 twin beds and we're told to put them together to get a bigger bed. Also, On the same day of the arrival we've booked to go to another hotel. This places is not recommended if you're planning to walk to get to places.
Stayed 3 nights in Sep 2017
Response from Aspira Samui Management Team on 1 Nov 2017
Dear Alice, Thank you for sharing your feedback regarding your stay! We were disappointed to read that you did not have a pleasant stay with us about the bed, as we have checked on your booking. You were booked for Superior Room which is provide the twin bed as has request for King-size Double Bed which is the Deluxe One Bedroom Apartment category. Sorry that we could not offer the upgrade room for you on that day, due to the room was not available. Anyhow, we would like to thank you for taking the time to share your review with us. We appreciate your valuable feedback as it helps us identify the areas we can improve the guest experience.

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Value for money
Stayed here a few times and found it to be handy. Having transport would help as it is a little way from the main road, but it's within walking distance. I stayed in the deluxe room.
Stayed 2 nights in Aug 2017
Thank you for sharing your feedback regarding your stay! We are really happy that you enjoyed your stay, and also we would like to thanks for the kind words regarding the handy place to stay. Thank you for staying at the Aspira Samui Hotel and we hope that you will consider us for your next trip and we are looking forward to having you again as a guest in our hotel.

2/10 Terrible

Jess, Australia

Disliked: Staff & service, property conditions & facilities
The pictures are very deceptive, looks like a gorgeous resort style hotel, the reality is quite different. It's not walking distance to food outlets or anything of interest, so unless you have your own transport (scooter) or are happy to pay for taxi's everywhere, it's not suitable for most. The pool looked very pretty but was too cold to swim in for the 5 days we stayed. The wifi worked intermittently, ended up easier to just use a prepaid Thai sim as it was faster. One night we asked the desk if we could borrow cutlery and they said they didn't have any, even though we used it that morning at the breakfast buffet. The breakfast buffet was prepared in the underground carpark then transferred into bain maries that weren't heated, so the sausages, eggs, ham, noodles, soups etc were all cold. The water pressure was non-existant or would blast so hard it would shoot the shower head backwards. The shower heads themselves are in need of replacement as they're horribly corroded. The day we were leaving the staff were not helpful at all (pencilling in their eyebrows and playing on their phones behind the reception desk) we were told the taxi we booked in advance the previous evening for the airport that morning was sent off with other people in it. Also cost 400 Baht, paid to the hotel, I'm told it would've been cheaper if we'd just ordered it ourselves. The staff make promises, knowing they can't deliver, we were lied to on more than one occassion. Don't stay here!
Stayed 5 nights in Aug 2017
Response from Aspira Hotel Koh Samui Management Team on 15 Dec 2017
Dear value customers, Thank you for taking the time to write your review of our property, your comments are very much valued. We really appreciate your comments regarding our customer service and ongoing upgrades to the property. Our staff members will keep taking their roles seriously and try to provide that quality customer service, which our guests expect. Our commitment to investing in our property will continue for better services for your convenient. Thanks once again, and we look forward to seeing you on your next trip back in Koh Samui! Best Regards, Aspira Hotel Koh Samui Management Team

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Far from everything Nothing like the photo
Not conveniently located Not well maintained Nothing like the photo I would not stay there again
Response from Por on 30 Aug 2018
Dear Value Guest, Warm greetings from Aspira samui hotels and resorts Thank you for taking time to review our hotel on your visit in Phuket. It was very disappointing to read that your experience with us did not meet our usual high standards. We do sincere apologies for all inconveniences you experienced during your stay. I would like to thank you for providing your feedback on our service. I have taken note and wish to thank you for your comments. These are very valued for us to keep improving services and products to meet guest's expectation and satisfaction. We sincerely wish your experience with us was a better one but we do hope you will give us the opportunity to serve you again in future when our offerings are better suited to your travel. Sincerely yours, Thidarat Wongsawat Hotel Manager

2/10 Terrible

Verified traveller

Disliked: Staff & service, room comfort
Do not stay here
I have stayed at a variety of "budget" hotels across Thailand. This place was by far the worst yet. I normally don’t write reviews, but my experience at Aspira has compelled me to warn others about this hotel. Before booking I ignored all the negative comments assuming that I would not share in the same poor experience of previous guests. I WAS WRONG. The hotel staff are incredibly rude and are very unprofessional. For example, they thought it was appropriate to burst into my room on the day of checkout to ask me if I was planning on staying any longer. When I said I wasn’t, the hotel staff just stood there while I was half naked lying in bed. I had to tell them several times to leave the room so that I can get ready to leave. What is worse, this hotel is located in the middle of nowehere. You need to pay excessive taxi fares to go anywhere on the island. Do yourself a favour, stay somewhere else.
Response from Por on 30 Aug 2018
Dear Value Guest, Warm greetings from Aspira samui hotels and resorts Thank you for taking time to review our hotel on your visit in Phuket. I do sincere apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception. Once again, thank you for sharing your comments, and if there is anything we can do to make your stay more comfortable, please let us know. It would be our pleasure to show you our true hospitality. Sincerely yours, Thidarat Wongsawat Hotel Manager

4/10 Poor

Elir

Disliked: Staff & service, property conditions & facilities
Bad location, rude service, dirty hotel. Dont stay
Do not stay at this hotel. The pictures make it look great and it does have a ton of potential, but it failed to meet expectations. Firstly, the hotel is in serious disrepair. Rooms are nice but breaking down and are dirty. Brown water from sinks, lack of hot water, all the utensils were dirty, sink and counters were not washed. Secondly, amenities such as wifi didn't work for 80% of our stay. Pool was nice, though. Lastly, service was downright rude. When I complained about lack of wifi since I work from my computer, they laughed at me and told me a ridiculous lie. After the second and third day that I asked and was met with a negative response, I didn't bother asking the fourth day. However, the front desk lady basically yelled at me harshly that it was working when I walked past the front desk. They also charge you more than the taxi costs in order to make a profit off of you. We ordered a taxi, paid 400 baht to the front desk, then asked the driver how much the charge was and he said 300. Additionally, this hotel is not in a good location. It is next to nothing and is in an ugly area. I would not stay here or recommend this place to anyone.
Response from Por on 30 Aug 2018
Dear Value Guest, Warm greetings from Aspira samui hotels and resorts Thank you very much for sharing such great feedback on your recent stay. We are thrilled that you found our hotel to be wonderful and that you appreciated so many aspects of your stay with great service and your kind feedback is a true testimony to their efforts. I will be sure to recognize them for their efforts. Once again I would like to thank you for your kind feedback. Meanwhile, the team and I are looking forward to welcoming you back soon for another memorable stay. Sincerely yours, Thidarat Wongsawat Hotel Manager

2/10 Terrible

snuffles, ireland

Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities
don't stay
hotel is ok very bad location but staff are extremely rude. staff charge 300b for one way to cheweng. man on reception had a serious attitude problem
Response from Por on 30 Aug 2018
Dear Value Guest, Warm greetings from Aspira samui hotels and resorts Thank you for taking time to review our hotel on your visit in Phuket. It was very disappointing to read that your experience with us did not meet our usual high standards. We do sincere apologies for all inconveniences you experienced during your stay. I would like to thank you for providing your feedback on our service. I have taken note and wish to thank you for your comments. These are very valued for us to keep improving services and products to meet guest's expectation and satisfaction. We sincerely wish your experience with us was a better one but we do hope you will give us the opportunity to serve you again in future when our offerings are better suited to your travel. Sincerely yours, Thidarat Wongsawat Hotel Manager

8/10 Good

Kostos, Moscow

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel
Good hotel, good staff, but the breakfast is standard - soup, fried rice with vegetables, ham, french fried bread in omelet, tea, nescafe soluble coffee.. But you can find about 4-5 restaurants near hotel...
Response from Por on 30 Aug 2018
Dear Value Guest, Warm greetings from Aspira samui hotels and resorts Thank you for taking time to review our hotel on your visit in Phuket. I do sincere apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception. Once again, thank you for sharing your comments, and if there is anything we can do to make your stay more comfortable, please let us know. It would be our pleasure to show you our true hospitality. Sincerely yours, Thidarat Wongsawat Hotel Manager

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
Nice hotel. Great staff
Rooms are comfortable. Staff was great. Great food. All and all very nice place to stay.
Response from Por on 30 Aug 2018
Dear Value Guest, Warm greetings from Aspira samui hotels and resorts Thank you very much for sharing such great feedback on your recent stay. We are thrilled that you found our hotel to be wonderful and that you appreciated so many aspects of your stay with great service and your kind feedback is a true testimony to their efforts. I will be sure to recognize them for their efforts. Once again I would like to thank you for your kind feedback. Meanwhile, the team and I are looking forward to welcoming you back soon for another memorable stay. Sincerely yours, Thidarat Wongsawat Hotel Manager

4/10 Poor

Paul, London

Disliked: Staff & service, property conditions & facilities
Citin urbana - just like Fawlty Towers
Looks good on website Disappointing in reality Service was appalling .... Think of Fawlty Towers ... The main guy reminded me of Basil Fawlry ... More interested in smoking and playing (gambling) l on his iPhone than providing a basic service One issue after another ... Very disappointing The hotel is very far off the beaten path Wouldn't recommend the hotel I'm afraid No kitchen was available after a rather poor breakfast
Response from Por on 30 Aug 2018
Dear Value Guest, Warm greetings from Aspira samui hotels and resorts Thank you for taking time to review our hotel on your visit in Phuket. It was very disappointing to read that your experience with us did not meet our usual high standards. We do sincere apologies for all inconveniences you experienced during your stay. I would like to thank you for providing your feedback on our service. I have taken note and wish to thank you for your comments. These are very valued for us to keep improving services and products to meet guest's expectation and satisfaction. We sincerely wish your experience with us was a better one but we do hope you will give us the opportunity to serve you again in future when our offerings are better suited to your travel. Sincerely yours, Thidarat Wongsawat Hotel Manager

4/10 Poor

Jonathan, Minneapolis

Disliked: Cleanliness, property conditions & facilities, room comfort
Not for families- unless a very brief stop
Above comments sum up our stay - family of four (9 and 11 kids)
Response from Por on 31 Aug 2018
Dear Value Guest, Warm greetings from Aspira samui hotels and resorts Thank you for taking time to review our hotel on your visit in Phuket. It was very disappointing to read that your experience with us did not meet our usual high standards. We do sincere apologies for all inconveniences you experienced during your stay. I would like to thank you for providing your feedback on our service. I have taken note and wish to thank you for your comments. These are very valued for us to keep improving services and products to meet guest's expectation and satisfaction. We sincerely wish your experience with us was a better one but we do hope you will give us the opportunity to serve you again in future when our offerings are better suited to your travel. Sincerely yours, Thidarat Wongsawat Hotel Manager

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Great hotel. Poor location with out scooter
Enjoyed our stay..location looked great, but location unless you have a scooter was very poor. Taxi wqs expensive

8/10 Good

kim, nz

Liked: Cleanliness, staff & service, room comfort
Nice hotel but far from beaches
Need your own transport ideally as hotel minivan only one way to chaweng beach only and as I found out walking the road can be dangerous. Was planning on eating evening meals in restaurant but was closed by 6pm and 3pm both times I enquired and suite had kitchen but no cookware, cutlery etc so aesthetics only ...for a four star hotel I was a bit disappointed

8/10 Good

Bradley, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Solid place to stay!
Pretty far from Chaweng beach but only a short taxi ride, we spent two nights here and the majority of the time by the great pool! Will definitely stay again if I am back in samui, underrated with great staff

8/10 Good

Richard, Solihull

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel, average location
Great hotel, only negative is that it is a taxi ride from the beach & majority of restaurants/bars

10/10 Excellent

Pattapong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice relaxing hotel
Service very good.. Room very clean..i love it!!

6/10 Okay

Verified traveller

Nice, clean and cozy hotel to stay in.
The entire staying experience was great, however the only drawbacks is that is a little far from town...at least 15-20mins via transport. If the hotel could provide a return shuttle service, that would be absolutely great but unfortunately they do not. Overall was nice and great staying there.

8/10 Good

Daniel Sun

Liked: Cleanliness, staff & service, room comfort
Great family trip
This place is more than just value for money but such a perfect place to stay with extremely clean rooms and facilities. It's positioned well and a step away from many tourist attractions and beaches.

6/10 Okay

Brandi, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel was very nice and the people that worked there made us feel right at home but the location is the worst so far away from everything consteuction all around

8/10 Good

David, Irl

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not to bad
Let me start this is a pretty good hotel. The staffs were very friendly and made us feel welcome at all times. The rooms were so modern and comfortable. The cons however are that they hotel is too far from Ko Samui and it is very isolated it says on Hotel.com that it is 2km from Samui but in facts its more like 5km. The hotel is clearly only starting out and with some more development around it could be better. The food isn’t stellar either, we ate twice at the hotel and both times the food was cold and the orders didn’t match, and it was clearly microwaved at the last min. Also the hotel was completely empty, even though management claimed they had full occupancy which was a white lie. The hotel has potential but more development is needed around it for it to be self-containing. A 7 Eleven within walking distance would go a long way.

10/10 Excellent

Dennis, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Two thumbs up.
What more you can ask for from a budget hotel. Was on a birthday trip to Samui and it was one of the best experience stay at Citin Urbana ! Value for money, friendly service and clean environment! Eg: Calm & patiently listen to you, attentive service, never say "NO" & the staff help me to open my room door several of times during my 4D3N stay as I forgotten to take out my room key each time when I went out & (you won't feel any fraustration from the staff.)

8/10 Good

Larry, Australia

Liked: Cleanliness, property conditions & facilities, room comfort
nice clean hotel but in the middle of nowhere
Modern hotel nice and clean hotel but the location is the only problem. Its ok if u rent scooters from the hotel but the hotel offered its own taxi service. Room was cleaned everyday but the pool could do with a clean out. Staff were excellent, really friendly and very helpful and the girl on reception had perfect English. Would recommend if your willin to rent a moped or car to get around the island!

6/10 Okay

Verified traveller

Liked: Staff & service, amenities
Stayed 2 nights in Feb 2020

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy bien para el precio..nos han dado un upgrade porque no habia una habitacion libre con cama de matrimonio..una suite para nuestra estancia
Stayed 9 nights in Jan 2020

8/10 Good

Antti

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wifi on ihan surkea!! Muuten ihan hyvä hotelli
Stayed 8 nights in Jan 2020

10/10 Excellent

WIWAT

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ok
Stayed 4 nights in Nov 2019
Response from Aspira Samui on 22 Jan 2020
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Pruchya

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jun 2018
Response from floppy on 27 Jun 2018
Thank you for interesting in Aspira Samui

8/10 Good

Maliwan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2017
Dear Khun Maliwan, A warm greetings from Aspira Samui Thank you very much for your time sharing your stay experience on Agoda Reviews. We are very pleased to learn that you have enjoyed many aspects of your stay, and once again, thank you for your feedback and we very much look forward to welcoming you back again and again at Aspira Samui in the near future. Sincerely yours, Kris Priyajana. Hotel Manager

6/10 Okay

Verified traveller

Hotel sympa mais un peu loin de tout
Hotel sympa mais un peu loin de tout, petit studio sympa avec bonne literie
Response from Kris Priyajana on 14 May 2017
J'apprécie vos commentaires positifs sur notre hôtel. Nous sommes fiers de répondre aux besoins de nos clients de la meilleure façon possible. Si vous voyagez rapidement dans notre région, n'hésitez pas à nous appeler.

10/10 Excellent

toon, bk

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
toon lim
ใกล้กับถนนหลัก เดินทางสะดวก มีร้านให้เช่ารถมอเตอร์ไซค์อยู่ด้านหน้าที่พักสะดวกมาก เวลาเช่าและคืนรถ
Response from Kris Priyajana on 12 May 2017
ขอขอบพระคุณในครบชม ผมยินดีที่จะนำเอาคำชมเหล่านี้ไปเป็นแรงบันดาลใจให้ทีมงาน แอสพีร่า สมุย ได้รังสรรค์การให้บริการให้ดียิ่งขึ้นครับ

8/10 Good

jessica, baden-württemberg

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Schönes Hotel für wenige Tage da nicht am Strand
Das Hotel hat schöne & saubere Zimmer mit bequemen hohen Matratzen und einem sehr schönen Pool. Es ist relativ nahe am Flughafen aber weder in Strandnähe noch in einer schönen Gegend Samuis. Das Personal ist sehr freundlich, wobei nicht alle englisch sprechen. Länger als ein paar Tage sollte man hier nicht schlafen, da der Strand einfach fehlt.
Response from Kris Priyajana on 14 May 2017
Lieber Jessica, Ihre netten Kommentare und Ihre Loyalität ist gut geschätzt. Für Ihren nächsten Aufenthalt, youmight betrachten, um ein Zimmer in der Luxus-Kategorie zu buchen, wo die Zimmer sind noch komfortabler und Nespresso und Film-Unterhaltung ist kostenlos. Wir freuen uns auf Sie bald wieder und stellen Ihnen diese Kategorie im Detail vor, sollten Sie interessiert sein. Vielen Dank!

8/10 Good

Nena

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Tolles Hotel in super Zustand! Lage etwas ab vom Schuss, Service überragend
Response from Kris Priyajana on 14 May 2017
Dear Nena. I appreciate your positive feedback about our hotel. We do take pride in catering to our guests' needs the best way we can. If you're traveling to our area gain soon.

6/10 Okay

Svetlana

Disliked: Staff & service, property conditions & facilities
более чем средний отель
Написала письмо в отель попросила организовать трансфер - проигнорировали. в отеле есть тараканы. периодически в отеле отсутствует электричество, в дождливую погоду можно застрять даже без вай-фай и возможности зарядить телефон. можно найти варианты поинтереснее. Красивый внутренний двор с бассейном.
Dear value customers, Thank you for taking the time to write your review of our property, your comments are very much valued. We really appreciate your comments regarding our customer service and ongoing upgrades to the property. Our staff members will keep taking their roles seriously and try to provide that quality customer service, which our guests expect. Our commitment to investing in our property will continue for better services for your convenient. Thanks once again, and we look forward to seeing you on your next trip back in Koh Samui! Best Regards, Aspira Hotel Koh Samui Management Team

6/10 Okay

taru

Liked: Cleanliness
Disliked: Staff & service
Dear value customers, Thank you for taking the time to write your review of our property, your comments are very much valued. We really appreciate your comments regarding our customer service and ongoing upgrades to the property. Our staff members will keep taking their roles seriously and try to provide that quality customer service, which our guests expect. Our commitment to investing in our property will continue for better services for your convenient. Thanks once again, and we look forward to seeing you on your next trip back in Koh Samui! Best Regards, Aspira Hotel Koh Samui Management Team

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nie wieder in dieses Hotel
Leider ist dieses Hotel nicht weiter zu empfehlen. Das Personal ist unfreundlich und nicht hilfsbereit. An der Rezeption wird kein Englisch verstanden. Unsere Toilette war bereits bei der Ankunft verstopft und auch nach mehrmaligem reklamieren wurde 2 Tage lang nichts unternommen. Die Zimmer sind einigermassen sauber aber in die Jahre gekommen. Die Lage ist nicht ideal, man benötigt für alles ein Taxi oder ein Roller. In der Umgebung sind fast keine Restaurants zu finden. Beim Frühstücksbuffet ist nur der Tost zu empfehlen, die anderen Speisen sehen aus als wären sie schon eine Woche alt. Das Geschirr ist auch nicht sauber gereinigt. Nie wieder in dieses Hotel.
Dear value customers, Thank you for taking the time to write your review of our property, your comments are very much valued. We really appreciate your comments regarding our customer service and ongoing upgrades to the property. Our staff members will keep taking their roles seriously and try to provide that quality customer service, which our guests expect. Our commitment to investing in our property will continue for better services for your convenient. Thanks once again, and we look forward to seeing you on your next trip back in Koh Samui! Best Regards, Aspira Hotel Koh Samui Management Team

6/10 Okay

Milan

Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
Přijatelná cena
Personál je příjemný a pozitivní, nečekejte mnoho od snídaně, ale stačí na základní nastartování do nového dne. Pokoje jsou lehce vybydlené a dle "Thajských pravidel" hůře udržované a nedbá se tady na detaily, takže prasklé umyvadlo, nebo kuchyňská linka, která je sice s vařičem, ale není zde jediný kus nádobí apd. . Pokud se přesto všechno přenesete, máte příjemnou dovolenou v Thajsku ,-)
Dear value customers, Thank you for taking the time to write your review of our property, your comments are very much valued. We really appreciate your comments regarding our customer service and ongoing upgrades to the property. Our staff members will keep taking their roles seriously and try to provide that quality customer service, which our guests expect. Our commitment to investing in our property will continue for better services for your convenient. Thanks once again, and we look forward to seeing you on your next trip back in Koh Samui! Best Regards, Aspira Hotel Koh Samui Management Team

2/10 Terrible

Dos Santos

Disliked: Staff & service
Hotel très éloigné des rues principales, pas de restaurant aux alentours, pas de restaurant dans l'hôtel!! Imaginez une semaine de pluie.... enfin ! Petit déjeuner très pauvre! Pas de personnel sympa. Ils font le Minimum des minimums ... très belle piscine par contre... sinon, rien de positif!! Plus jamais ! Sorry
Response from Por on 30 Aug 2018
Dear Value Guest, Warm greetings from Aspira samui hotels and resorts Thank you for taking time to review our hotel on your visit in Phuket. It was very disappointing to read that your experience with us did not meet our usual high standards. We do sincere apologies for all inconveniences you experienced during your stay. I would like to thank you for providing your feedback on our service. I have taken note and wish to thank you for your comments. These are very valued for us to keep improving services and products to meet guest's expectation and satisfaction. We sincerely wish your experience with us was a better one but we do hope you will give us the opportunity to serve you again in future when our offerings are better suited to your travel. Sincerely yours, Thidarat Wongsawat Hotel Manager

6/10 Okay

Verified traveller

Disliked: Property conditions & facilities
とてもいいホテルなのに残念なクリーニングサービス
バイク移動の私たちには立地の良い場所でした。部屋も綺麗ではあったのですが、ベッドシーツを変えてくれなかったり、バスマットがない、トイレットペーパーの補充がない、などクリーニングのサービスにはちょっと問題がありました。何度もフロントには伝えたものの、直接清掃の人にその都度言わないといけなかったです。 スタッフはとてもフレンドリーで近くにランドリーサービスやバイクが借りれるところもあります。
Response from Por on 30 Aug 2018
Dear Value Guest, Warm greetings from Aspira samui hotels and resorts Thank you for taking time to review our hotel on your visit in Phuket. I do sincere apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception. Once again, thank you for sharing your comments, and if there is anything we can do to make your stay more comfortable, please let us know. It would be our pleasure to show you our true hospitality. Sincerely yours, Thidarat Wongsawat Hotel Manager

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
ใกล้ห้างสรรพสินค้า
มาถึงโรงแรม ประมาณบ่ายโมงครึ่ง พนักงานยังไม่ให้เช็คอินทั้งๆที่มีห้องว่าง แตก็เข้าใจในกฎว่าให้เช็คอินบ่าย 2 , พื้นบริเวณโดยรอบสระว่ายน้ำลื่นมาก ควรปรับปรุง , ตอนเช้าลิฟที่ตึกใช้ไม่ได้ต้องเดินลงบันไดหนีไฟ พื้นค่อนข้างลื่นมาก ควรปรับปรุง
Response from Por on 30 Aug 2018
เรียน คุณลูกค้าที่เคารพ, คำทักทายอันอบอุ่นจาก Aspira samui hotels and resorts ขอขอบคุณมากสำหรับการแชร์ความคิดเห็นในการเข้าพักครั้งนี้ของคุณ เราขอโทษจากใจจริง เพราะคุณลูกค้า ไม่ได้ตอบสนองตามความคาดหวังของคุณ เรามุ่งมั่นที่จะทำให้การเข้าพักแต่ละครั้งเป็นที่น่ารื่นรมย์และสะดวกสบายที่สุดเท่าที่จะเป็นไปได้และเราจะใช้ความคิดเห็นของคุณในการพัฒนาทีมของเราเพื่อให้ประสบการณ์ที่ดีขึ้นในอนาคต ขอขอบคุณที่แบ่งปันความคิดเห็นของคุณอีกครั้งและหากมีสิ่งใดที่เราสามารถทำได้เพื่อให้การเข้าพักของคุณสะดวกสบายขึ้นโปรดแจ้งให้เราทราบ เพื่อที่ทางเราที่จะแสดงให้คุณเห็นความจริงใจของเรา ขอแสดงความนับถือ ธิดารัตน์ วงศ์สวัสดิ์ ผู้จัดการโรงแรม

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Would not recommend
Looked good in the pictures, but a lot of wear and tear. Smells mouldy. The room was not clean, a dead beetle/cockroach in the bathroom, stains in the sink. The furniture also had stains and miscolorations. The waterfall shower didn't work. The tv only had Thai channels and Al Jazeera. There was a kitchenette, but no utensils or plates. A kettle, but no tea or coffee. the wifi only worked certain places. The only lights were in the roof, making the mood in the room unpleasant. Big cupboards, but no shelves and few hangers. Little to do in the area without a car. Only positive thing to say was low price and a very nice receptionist. Would not recommend.
Response from Por on 30 Aug 2018
Dear Value Guest, Warm greetings from Aspira samui hotels and resorts Thank you for taking time to review our hotel on your visit in Phuket. I do sincere apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception. Once again, thank you for sharing your comments, and if there is anything we can do to make your stay more comfortable, please let us know. It would be our pleasure to show you our true hospitality. Sincerely yours, Thidarat Wongsawat Hotel Manager

8/10 Good

ilan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from Por on 30 Aug 2018
Dear Value Guest, Warm greetings from Aspira samui hotels and resorts Thank you very much for sharing such great feedback on your recent stay. We are thrilled that you found our hotel to be wonderful and that you appreciated so many aspects of your stay with great service and your kind feedback is a true testimony to their efforts. I will be sure to recognize them for their efforts. Once again I would like to thank you for your kind feedback. Meanwhile, the team and I are looking forward to welcoming you back soon for another memorable stay. Sincerely yours, Thidarat Wongsawat Hotel Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from Por on 30 Aug 2018
Dear Value Guest, Warm greetings from Aspira samui hotels and resorts I would like to thank you for choosing Aspira samui hotels and resorts I am very pleased to read that you appreciated the friendliness and assistance of our staff and enjoyed your visit in our hotel. It is always encouraging for us to learn that our guests are satisfied with our services as it is what we strive for everyday. I appreciate you taking the time to share your positive comments with us. In the meantime, I have already shared this great feedback to our team as this will certainly motivate us to keep up the good work. Please rest assured that your complimentary comments will not create complacency, instead you have inspired us to maintain our level of service for valuable guests like yourself. Sincerely yours, Thidarat Wongsawat Hotel Manager

6/10 Okay

Verified traveller

Liked: Room comfort
Disliked: Staff & service, property conditions & facilities
Good room but poor maintenance
ข้อดี - ห้องพักใหญ่ ข้อเสีย - พนักงานน้อย - เช็คอินช้า - ขาดการดูแลรักษา - สระว่ายน้ำกับฟิตเนสแย่
Response from Por on 30 Aug 2018
เรียน คุณลูกค้าที่เคารพ, คำทักทายอันอบอุ่นจาก Aspira samui hotels and resorts ขอขอบคุณมากสำหรับการแชร์ความคิดเห็นในการเข้าพักครั้งนี้ของคุณ เราขอโทษจากใจจริง เพราะคุณลูกค้า ไม่ได้ตอบสนองตามความคาดหวังของคุณ เรามุ่งมั่นที่จะทำให้การเข้าพักแต่ละครั้งเป็นที่น่ารื่นรมย์และสะดวกสบายที่สุดเท่าที่จะเป็นไปได้และเราจะใช้ความคิดเห็นของคุณในการพัฒนาทีมของเราเพื่อให้ประสบการณ์ที่ดีขึ้นในอนาคต ขอขอบคุณที่แบ่งปันความคิดเห็นของคุณอีกครั้งและหากมีสิ่งใดที่เราสามารถทำได้เพื่อให้การเข้าพักของคุณสะดวกสบายขึ้นโปรดแจ้งให้เราทราบ เพื่อที่ทางเราที่จะแสดงให้คุณเห็นความจริงใจของเรา ขอแสดงความนับถือ ธิดารัตน์ วงศ์สวัสดิ์ ผู้จัดการโรงแรม

6/10 Okay

Karim, Missnöjd gäst

Disliked: Staff & service
Dålig service, otrevliga personal, jag brukar stanna här varje gång jag är i Samui, men jag tror inte att jag ska välja den i framtiden igen. Dem städar inte varje dag. Hotellet är långt ifrån allt, därför jag rekommenderar att man ska hyra moped eller bil. det var skräp överallt omkring poolen, pga av kinesisk tourist grupp som var jätte stökiga, kastar allt överallt, dem har ingen respekt för andra gäster, vaknat varje dag tidigt pga av dem pratar och skriker jätte högt i poolen (mitt rum var vid poolen).... Missnöjd
Response from Por on 30 Aug 2018
Dear Value Guest, Warm greetings from Aspira samui hotels and resorts Thank you for taking time to review our hotel on your visit in Phuket. I do sincere apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception. Once again, thank you for sharing your comments, and if there is anything we can do to make your stay more comfortable, please let us know. It would be our pleasure to show you our true hospitality. Sincerely yours, Thidarat Wongsawat Hotel Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from Por on 30 Aug 2018
Dear Value Guest, Warm greetings from Aspira samui hotels and resorts I would like to thank you for choosing Aspira samui hotels and resorts I am very pleased to read that you appreciated the friendliness and assistance of our staff and enjoyed your visit in our hotel. It is always encouraging for us to learn that our guests are satisfied with our services as it is what we strive for everyday. I appreciate you taking the time to share your positive comments with us. In the meantime, I have already shared this great feedback to our team as this will certainly motivate us to keep up the good work. Please rest assured that your complimentary comments will not create complacency, instead you have inspired us to maintain our level of service for valuable guests like yourself. Sincerely yours, Thidarat Wongsawat Hotel Manager

6/10 Okay

Verified traveller

Disliked: Staff & service
Response from Por on 30 Aug 2018
Dear Value Guest, Warm greetings from Aspira samui hotels and resorts I would like to thank you for choosing Aspira samui hotels and resorts I am very pleased to read that you appreciated the friendliness and assistance of our staff and enjoyed your visit in our hotel. It is always encouraging for us to learn that our guests are satisfied with our services as it is what we strive for everyday. I appreciate you taking the time to share your positive comments with us. In the meantime, I have already shared this great feedback to our team as this will certainly motivate us to keep up the good work. Please rest assured that your complimentary comments will not create complacency, instead you have inspired us to maintain our level of service for valuable guests like yourself. Sincerely yours, Thidarat Wongsawat Hotel Manager

6/10 Okay

Johanna, Stockholm

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Rekommenderas inte
Rummet var väldigt fint, men lyhört. Poolen var superbra. Tyvärr hade dom stängt restaurangen vilket gjorde det omöjligt att få middag på hotellet. Frukostbuffén var dålig. Området var jättetråkigt, trafikerat och svårt att ta sig någonstans utan att åka taxi.
Response from Por on 31 Aug 2018
Dear Value Guest, Warm greetings from Aspira samui hotels and resorts Thank you for taking time to review our hotel on your visit in Phuket. It was very disappointing to read that your experience with us did not meet our usual high standards. We do sincere apologies for all inconveniences you experienced during your stay. I would like to thank you for providing your feedback on our service. I have taken note and wish to thank you for your comments. These are very valued for us to keep improving services and products to meet guest's expectation and satisfaction. We sincerely wish your experience with us was a better one but we do hope you will give us the opportunity to serve you again in future when our offerings are better suited to your travel. Sincerely yours, Thidarat Wongsawat Hotel Manager

8/10 Good

Sylvain

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from Por on 31 Aug 2018
Dear Value Guest, Warm greetings from Aspira samui hotels and resorts I would like to thank you for choosing Aspira samui hotels and resorts I am very pleased to read that you appreciated the friendliness and assistance of our staff and enjoyed your visit in our hotel. It is always encouraging for us to learn that our guests are satisfied with our services as it is what we strive for everyday. I appreciate you taking the time to share your positive comments with us. In the meantime, I have already shared this great feedback to our team as this will certainly motivate us to keep up the good work. Please rest assured that your complimentary comments will not create complacency, instead you have inspired us to maintain our level of service for valuable guests like yourself. Sincerely yours, Thidarat Wongsawat Hotel Manager