"No one to help with luggage; front desk would not make dinner reservation--told to walk downstairs and do it myself; very small room; sink and vanity in bedroom area instead of the bathroom; no English television station; no view from bedroom to outside; charge for everything, for example the cappuccino at breakfast and ice at bakery; gym is very small, cold, bad smell, no water and no towels; service staff often unfriendly and unprofessional. Not recommended!"
"Clean room, helpful staff and excellent facilities.
The rooms are deceptively efficient. They were a little off putting as someone used to US hotels, but even for someone who is very obese i wad able to confortably stay in my room. "
"This was our favorite hotel on our 10 day trip to Japan. The onsen was amazing, the massage chairs hit the spot when available, and we enjoyed the free coffee / ice cream / ramen daily. We did not add breakfast. The check in area can get hectic, but they had plenty of staff and things moved along nicely. Highly recommend!"