Search Hotels in Knolls West, Columbus

"The pool was nice"

"Very clean "

"Well first of all Expedia screwed up and booked 2 rooms and I didn't realize it until the day of our stay and then I called and the guy at Expedia said the 1 reservation was cancelled but the other one was still good. Well we get to sonesta and both of our rooms were cancelled by Expedia. So the guy at the desk DEMENTRIE was so awesome and got our room reinstated as our daughter had a club volleyball tournament at Columbus convention center the next morning. Then he did an extra special thing for me and my family and made it so much better. He went above and beyond and the rest of the staff were awesome along with the restaurant staff. Sonesta hotel was a great experience. I highly recommend it."

"Clean room , patient staff, parking was a bit crowded , only offered 1 crib at a time hard for 2 under two "

"The food (breakfast buffet and restaurant) was great. The staff was lovely. We booked 10 minutes before we arrived, after leaving another unsuitable hotel. Staff was very understanding and accommodating. 12/10 would recommend. "

"The staff was not friendly at all. It felt like a big inconvenience for them to help you with anything so we really tried to not ask for much bc they was rude. They did not have breakfast bc the kitchen was closed as well as the restaurant wich would have been nice to know when booking the room bc we pay for breakfast an are expecting that when checking in. Rooms was okay nothing special felt very outdated. Pool an hottub was the best part about the trip. I did not see any bugs so thats always a plus. Ohh an the key cards kept on messing up so always hafting to get new ones. "

"We loved everything about this place! Totally upscale with down to earth staff who were ready to help with anything. We enjoyed walking to a restaurant close by and then did some shopping - all on foot! A total 10/10!"

"The breakfast sandwich while wonderful - the only option for coffee as a drink is not a win for one of us."

"DO NOT STAY HERE! Not clean, staff is clueless."