โรงแรมสำหรับจัดงานแต่งงานใน Kitashiobara

"We are from Thailand, have made a reservation in advance. And stay on March 13, 2023, amount 1 night, 2 adults, 1 child (10 years old) has already paid via credit card. After going to stay at the hotel, I informed that I book and pay for 2 adults and the hotel charges our son an additional 8,110 yen, but the staff can't communicate in English at all. The staff confirmed that they did not pay. But we have proof of all payments. Employees cannot read and communicate in English at all. Until...

"good location comfort bed but mat under the bed mut be cleaned."