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"Everything was very pleasant! The only complaint I have is we sent clothes to be dry cleaned but our clothes was returned damped which indicated the clothes was washed regular. We paid a lot for dry clean so please check your out source for dry cleaning "

"The internet worked just fine! The breakfast was as it should be, different choices and fresh fruits and bread! The room was very clean and nice! nice staff "

"Excellent"

".."

"Exceptional service from the staff - Hawa at the reception, very friendly and reliable."

"Avoid!! Hotel in great location and should have been nice BUT.... I don't normally write reviews but this place was a nightmare from the start. On my arrival at 10.30pm from the airport, reception showed me to a tiny dark room with no view rather than the double dulux with lake view I'd booked. They told me Expedia had not paid them enough, my booked room wasn't available and this is all I could have - what a scam! The place was empty and the excuse was an obvious lie. Refused to accept the room...

"Perfect experience highly recommend "

"Incredible people work here! Very helpful. "

"Great location. "

"The room was spacious and the bed was very comfortable, with good linen. There was plentiful hot water. The staff were all very friendly and De Rain, the owner was often around and very helpful booking trips. It had a very good kitchen. It is next to a busy road but I couldn’t hear it in my room and it didn’t affect my stay. It was so lovely being on the banks of Lake Victoria. "

"Beautiful grounds, well-priced, extremely clean rooms and fast, efficient airport shuttle. We truly enjoyed our one night stay at Papyrus! The cuisine was also excellent and the choices were quite varied! Staff were really friendly and went out of their way to help with any detail, no matter how small. Would highly recommend this guest house!!"

"I had a amazing experience with you people I would recommend a friend to this place"

"This place was wonderful for our family. The staff were so kind and helpful. They had a car on the premise and were able to make multiple trips for us. Breakfast was brought to our apartment each morning, and was very tasty. The apartment itself is comfortable and has everything you need. Very close to airport. Would definitely stay here again. "