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Reviews of Old Bank House Kinsale

3.5 out of 5
Old Bank House Kinsale
11 Pearse Street, Kinsale

Reviews

8.6

Excellent

Rating 10 - Excellent. 22 out of 40 reviews" "
Rating 8 - Good. 12 out of 40 reviews" "
Rating 6 - Okay. 2 out of 40 reviews" "
Rating 4 - Poor. 2 out of 40 reviews" "
Rating 2 - Terrible. 2 out of 40 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel staff were helpful and offered a lot of information! The location is excellent, and the restaurant downstairs is great for breakfast or coffee!
Stayed 2 nights in May 2024

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

8/10 Good

Cynthia, Ramona

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was exceptionally clean and comfortable. The property’s location was convenient and central to things I wanted to do and see. The staff were helpful. I was a bit uncomfortable with the sag in the floor. It creaked and I had to wonder how well supported the floor was underneath.
Stayed 2 nights in Mar 2024

10/10 Excellent

Samuel

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Maria was amazing. Our room wasn’t ready so she upgraded us to a nicer one! She heard me say I was flying out before breakfast so she wrapped one up, bagged it and brought it to my room an hour after checking in. Top tier service. So friendly, great recommendations, charming atmosphere, wonderfully located. Will come back.
Stayed 1 night in Mar 2024

4/10 Poor

Kelly

Travelled with family
Disliked: Amenities
Went to blue haven to check in at old bank house as instructed. They said they tried to contact me that we couldn’t stay there due to a maintenance issue and had to stay at blue haven. No compensation. Firstly I’ve had endless messages advertising so I don’t believe they couldn’t contact me. They also had my email and number to leave voicemail. Paid $30eu pp for the world’s smallest breakfast. Madness. Wouldn’t return. Bags of laundry in the hall for the entire stay too. Dingy room. Disappointed.
Stayed 1 night in Feb 2024

10/10 Excellent

Roger

Liked: Cleanliness, staff & service, property conditions & facilities
Brill
Stayed 1 night in Feb 2024

10/10 Excellent

Mr

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overnight Stay
I thoroughly enjoyed my stay at the Old Bank House in Kinsale. The charming atmosphere, historic ambiance, and impeccable service made for a delightful experience. While the TV reception was subpar, the overall warmth and character of the place more than compensated for it. I would gladly return for the unique charm and excellent hospitality.
Stayed 1 night in Dec 2023
Response from Front Office on 20 Dec 2023
Thank you, we appreciate your valued feedback.Looking forward to seeing you again.

8/10 Good

Clayton

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Front Office on 8 Dec 2023
Thank you, we value your feedback.

10/10 Excellent

Tim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful little bespoke hotel
Lovely boutique hotel right in the centre of Kinsale. Beautiful rooms and spotlessly clean. Nice staff - very friendly. No bar or restaurant but not needed as the little cafe on the ground floor was lovely and there are plenty of bars and restaurants nearby. Totally recommend staying here.
Stayed 1 night in Dec 2023
Response from Front Office on 7 Dec 2023
Thank you we value your feedback.Looking forward to welcoming you back in the future.

8/10 Good

Tara

Stayed 1 night in Nov 2023
Response from Front Office on 7 Dec 2023
Thank you, we value your rating.

10/10 Excellent

Sylvia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Front Office on 8 Nov 2023
thank you, we appreciate your feedback

8/10 Good

Steve

Liked: Cleanliness, staff & service
Friendly Staff and Good Location
Location is great and staff were super nice. The room itself was a little tight and tired. Parking can be a nightmare anywhere in downtown Kinsale, so if you don't have a car, you'll be alright.
Stayed 1 night in Oct 2023
Response from Front Office on 8 Nov 2023
Thank you, we appreciate your feedback

10/10 Excellent

Mike

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Front Office on 1 Nov 2023
Thank you, we appreciate your feedback.

2/10 Terrible

Brendan

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Avoid at all cost.
I would never ever stay at this property again, room needs condemned, plug sockets broken, iron broken, hairdryer, yes Broken, window frame full of mould, window would not close, road noise was horrible, towels smelt of sour milk, mould on the bath, every single floor board squeaked, nobody available on reception the following morning to complain too, avoid at all costs. I will be seeking a full refund from Hotels . Com
Iron
Socket hazard
Socket hazard
Hair dryer, death trap
Stayed 1 night in Oct 2023
Response from Front Office on 3 Nov 2023
Thank you for your feedback. Your comments have been reported to our various departments.The property will be sending on a refund to Expedia.

8/10 Good

Jane

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Front Office on 26 Oct 2023
Thank you, we appreciate your feedback.

10/10 Excellent

lucy

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful friendly staff, super food.
Stayed 1 night in Oct 2023
Response from Front Office on 26 Oct 2023
Thank you, we appreciate your feedback.

8/10 Good

Darcy

Stayed 1 night in Oct 2023
Response from Front Office on 17 Nov 2023
Thank you we value your feedback rating.

10/10 Excellent

B

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Super responsive and very helpful. Lovely place to stay.
Stayed 1 night in Oct 2023
Response from Front Office on 18 Oct 2023
Thank you, we appreciate your feedback.Hope to see you again.

10/10 Excellent

Mary

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Street side room was extremely noisy. Road noise, nighttime working on man hole cover, car alarm going off for 40 minutes and noisy hallway from drunken neighbors & garbage pickup. These are out of the control of the hotel, but be sure to request room not on the street side.
Stayed 1 night in Oct 2023
Response from Front Office on 11 Oct 2023
Thank you, we value your feedback.

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect stay with the most comfortable bed ever
Friendly welcome from both receptionists in Blue Haven & Old Bank Townhouse. Hotel is in a beautiful building located right in the heart of Kinsale with views over the marina. The rooms are of a very high quality with original period features, very clean and the large bed was one of the best we have ever slept in. Dinner in the Blue Haven restaurant is not to be missed and breakfast in the Old Bank House cafe was divine. Just wish we could have stayed longer.
Exterior of hotel
Exterior of hotel
Stayed 1 night in Sep 2023
Response from Front Office on 4 Oct 2023
Thank you, we appreciate your feedback.We hope to see you again.

10/10 Excellent

Kathleen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our stay, although very short, was great. We loved the location and walkability of the town. The coffee shop was an added bonus.
Stayed 1 night in Sep 2023
Response from Front Office on 1 Oct 2023
Thank you, we value your feedback

10/10 Excellent

Claire

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
From the day before when we were called to confirm our arrival time to when we arrived, the communication has been outstanding, warm and welcoming.
Stayed 1 night in Sep 2023
Response from Front Office on 30 Sep 2023
Thank you, we appreciate your feedback.

10/10 Excellent

Edward

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful cozy stay.
Very cozy and warm just like Kinsale
Stayed 1 night in Sep 2023
Response from Front Office on 13 Sep 2023
Good Afternoon,Thank you, we value your feedback.

10/10 Excellent

Karen A.

Liked: Staff & service, property conditions & facilities
Beautiful hotel in a lovely seaside village.
Stayed 1 night in Sep 2023
Response from Front Office on 7 Sep 2023
Thank you, we appreciate your feedback.

10/10 Excellent

Lawrence, Oak Ridge

Stayed 1 night in Aug 2023
Response from Front Office on 21 Sep 2023
Thank you, we appreciate this rating.

10/10 Excellent

Ernest Ford Smith,

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We hadn’t planned to come to Kinsale but came because our flight from Cork was cancelled due to a UK air traffic control outage. This was definitely a good outcome from a bad situation. The bed was comfortable, and the room had all the necessary items such as coffee and toiletries. One thing that was especially helpful for us was the first floor residents lounge. Since our flight out of Cork was a late one, we stored our bags and were able to spend our last hour before boarding the bus relaxing in a nice spot with a restroom, wi-if, and comfortable sofas. The property could not be more convenient to all you will need: shopping, restaurants, beautiful walks, and even an off license grocery next door with nice coffee and hot food takeaway.
Stayed 2 nights in Aug 2023
Response from Front Office on 30 Aug 2023
Thank you, we value your feedback.

8/10 Good

Julie

Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Aug 2023
Response from Front Office on 30 Aug 2023
Thank you, we appreciate your rating

8/10 Good

Ronnie

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Aside from the squeaky floor, everything was excellent
Stayed 1 night in Aug 2023
Response from Front Office on 26 Aug 2023
Thank you, we value your feedback.

8/10 Good

Simon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2023
Response from Front Office on 30 Aug 2023
Thank you, we appreciate your rating.

10/10 Excellent

Eileen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Front Office on 26 Aug 2023
Thank you, we appreciated this review. We hope to see you again.Regards

8/10 Good

Carolyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023
Response from Front Office on 26 Aug 2023
Thank you, We appreciate this review.We hope to see you again soon.Regards

10/10 Excellent

Colby

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Front Office on 3 Aug 2023
Thank you. We hope you had a wonderful time in Kinsale.

6/10 Okay

Marilyn

Travelled with family
Disliked: Staff & service
The hotel was just okay. The tv did not work, and there was not enough electrical outlets.
Stayed 1 night in Jul 2023
Response from Reception on 28 Jul 2023
Thank you for your feedback, this has been noted with our maintenance.

8/10 Good

Norbert

Travelled with group
Liked: Cleanliness, staff & service
Charming, classic hotel. Very friendly staff. Great pastries and coffee all day available. All Kinsale pubs and restaurants nearby.
Stayed 1 night in Apr 2024

4/10 Poor

Franck

Business traveller
Liked: Cleanliness, room comfort
Disliked: Staff & service
Pas d’eau chaude dans la chambre … inacceptable !
Stayed 1 night in Feb 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Front Office on 11 Oct 2023
Thank you, we value your rating given.Hope to see you again

8/10 Good

Sandra

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bon établissement au centre
Chambre un peu petite mais avec le confort minimum requis. Bonne literie
Stayed 1 night in Aug 2023
Response from Front Office on 30 Aug 2023
Thank you, we value your feedback.