Search Hotels with Pool in Kiama Heights

"Excellent friendly staff "

"We booked an executive king room which we expected and we’re quite disappointed with the room being on level 4 which was the lowest level for this room with outlook directly into units opposite and only slither of ocean view and no views over the district so beware of this. We were advised to check when breakfast would not be busy to attend then, we got it off we got to breakfast around 7:15an and was pretty quite with heaps of tables available. Unfortunately the buffet breakfast was the icing on the cake as we found a thick dark black hair which looked like pubic hair in the mushrooms, which was very much a turn off. They took out room number and offered a free coffee which we accepted. Upon checkout we advised the front desk manager Bushra of our experience who we feel was not empathetic and said she can’t do anything as we paid through Expedia and breakfast was free as an Autumn promotion. We felt like we were being blamed rather than the hotel accepting any responsibility and apologising. She argued that the breakfast was included and we needed to ask for a better room. We had to reiterate it was not actually included and was a paid upgrade for through Expedia, after showing her the booking system she finally said she would refund the breakfast which was absolutely the least they could do and more acceptable than saying they can do nothing as we booked through Expedia which seemed like an excuse. Overall disappointing experience."

"We stayed in the family room with 3 young children. Bedlinen was clean but there are parts of the room which looks like it hasnt been cleaned for a long time, such as big spiderwebs near the blinds, thick layer of dust on a bar behind the toilet. The towels were fresh everyday and they empty out the bin as well. "

"We really enjoyed our stay in a superior 2 bedroom cabin, lovely leafy outlook from the cabin, with a view of the creek. Cabin was spacious, clean and well equipped, the only thing it lacked was an oven, though it did have a stove top and microwave, comfy bed, good quality linen and toiletries, comfy sofa and good wifi, easy parking next to the villa. Would definately stay again."

"Clean . Friendly staff "

"Good"