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Reviews of LoneStar Inn

2 out of 5
LoneStar Inn
1804 Sidney Baker St, Kerrville, TX

Reviews

7.0

Good

Rating 10 - Excellent. 272 out of 1002 reviews" "
Rating 8 - Good. 293 out of 1002 reviews" "
Rating 6 - Okay. 198 out of 1002 reviews" "
Rating 4 - Poor. 106 out of 1002 reviews" "
Rating 2 - Terrible. 133 out of 1002 reviews" "

7.0/10

Cleanliness

7.6/10

Staff & service

7.2/10

Amenities

6.8/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

4/10 Poor

Eric

Travelled with family, Travelled with group
Disliked: Cleanliness, property conditions & facilities
The young lady at the front desk was very nice and helpful. After that it's down hill. French fries found in the bed and on the floor. Kids in the next room over up making noise into the early morning hours.
Stayed 3 nights in May 2024

4/10 Poor

Gary

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
It is, what it is. We all know what the cheapest hotel in a town will be - so, the one star reviews are exaggerating and the five stars are staff members :). ( ) Room was clean, shower was hot and had good water pressure. A/C is powerful. Good WiFi. (-) Room’s TV did not work (I see other reviews mention the same) and staff refused to come address it. Room smelled like smoke. No fire alarm on the wall - it was conveniently stored in a dresser. Only two tiny bath towels and no shampoo/conditioner. Toilet lid constantly falls, so guys standing up are gonna make a mess. Lots of folks hanging out in the parking lot at night.
Stayed 1 night in May 2024

10/10 Excellent

D. Alan

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Great Hotel
Stayed 1 night in Apr 2024

6/10 Okay

Terri

Travelled with partner
Liked: Cleanliness, staff & service
An older property, but comfortable.
Stayed 1 night in May 2024

8/10 Good

Rodrigo

Travelled with partner
Liked: Staff & service
Old mattresses and other furniture in the rear parking area. Room could have had the A/C on as to not feel so stuffy and warm. Part of the bedding had some stains on it.
Stayed 1 night in May 2024

10/10 Excellent

Reginald

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Its okay peace n quiet
Stayed 1 night in May 2024

8/10 Good

Jericho

Travelled with family
Liked: Staff & service, property conditions & facilities
Used soap in shower and dirty pillow cases… but besides that it’s good
Stayed 1 night in May 2024

2/10 Terrible

Jim

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
There were bugs in the room. 2 roaches, a horse fly, and a couple of mosquitoes. The room had mismatch old furniture and the room smelled. I pulled back the sheets to check the bed and thats when a couple of misquotes flew out. Just a horrible experience. We turned right around to leave but was not given a refund despite the nasty conditions. I understand that not every place will not be nice and I would not be leaving this review if a refund was given. I don't want anyone else to make this mistake. Totally unexceptable there was no refund given considering.
Stayed 1 night in May 2024

10/10 Excellent

Renny

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Its was great beds comfy check in was at 4 but arrived at 2 and was able to check in early
Stayed 2 nights in May 2024

2/10 Terrible

Lori

Disliked: Cleanliness, staff & service, property conditions & facilities
There were roaches and the continental breakfast was not much. Owner was rude when I showed him video of roaches.
Stayed 1 night in Apr 2024

2/10 Terrible

Arthur, Kerrville

Disliked: Cleanliness, staff & service, property conditions & facilities
too costly for what was provided
Stayed 1 night in Apr 2024

4/10 Poor

Travis

Travelled with family, Business traveller
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Our room was very dirty upon arrival. No wash cloths. No shampoo. Dead bugs like crickets on the floor. Counters had not been wiped clean. Dust on the coffee pot.
Stayed 1 night in Apr 2024

8/10 Good

Rick

Stayed 1 night in Apr 2024

6/10 Okay

Garvin

Disliked: Cleanliness
Old building, but owner trying to improve rooms.
Stayed 2 nights in Apr 2024

4/10 Poor

Joshua

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall horrible!
Stayed 2 nights in Mar 2024

6/10 Okay

Yolanda

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
The property was clean great parking
Stayed 2 nights in Mar 2024
Response from Ap on 14 Apr 2024
Thank you for taking the time to tell us about your experience at Lone star inn Kerrville. It is always a pleasure to receive positive feedback. I will share your comments with our team, who I am certain will be encouraged by your remarks. Here at Lone star inn, we continuously strive to exceed your expectations. Thank you again for sharing your experience, and we look forward to serving you in the future.

10/10 Excellent

Chad

Travelled with family
Excellent experience will definitely return.
Stayed 1 night in Mar 2024
Response from Ap on 14 Apr 2024
Thank you for taking the time to tell us about your experience at Lone star inn Kerrville. It is always a pleasure to receive positive feedback. I will share your comments with our team, who I am certain will be encouraged by your remarks. Here at Lone star inn, we continuously strive to exceed your expectations. Thank you again for sharing your experience, and we look forward to serving you in the future.

10/10 Excellent

Victor

Stayed 1 night in Mar 2024
Response from Ap on 14 Apr 2024
Thank you for taking the time to tell us about your experience at Lone star inn Kerrville. It is always a pleasure to receive positive feedback. I will share your comments with our team, who I am certain will be encouraged by your remarks. Here at Lone star inn, we continuously strive to exceed your expectations. Thank you again for sharing your experience, and we look forward to serving you in the future.

10/10 Excellent

Olivia

Stayed 1 night in Mar 2024
Response from Ap on 14 Apr 2024
Thank you for taking the time to tell us about your experience at Lone Star Inn Kerrville. It is always a pleasure to receive positive feedback. I will share your comments with our team, who I am certain will be encouraged by your remarks. Here at Lone star inn, we continuously strive to exceed your expectations. Thank you again for sharing your experience, and we look forward to serving you in the future.

8/10 Good

Michael

It was as expected; reasonable price, comparatively, for the area. Clean. No frills. Just a place to sleep, which was exactly what I wanted.
Stayed 3 nights in Mar 2024
Response from Ap on 14 Apr 2024
Thank you for taking the time to tell us about your experience at Lone star inn Kerrville. It is always a pleasure to receive positive feedback. I will share your comments with our team, who I am certain will be encouraged by your remarks. Here at Lone star inn, we continuously strive to exceed your expectations. Thank you again for sharing your experience, and we look forward to serving you in the future.

2/10 Terrible

Nirbhay

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Towels were dirty. Went to front desk for replacement. Received second set of dirty towels. Showed the dirty towels to the front desk and she said housekeeping forgot to change in the room and did not check the ones at the desk. Finally got 2 clean towels later. Safety issue. The mirror by the bathroom was holding on one screw. Hopefully it doesn’t fall on someones foot. There was a roach and I chased it around the room, finally killing it. Also killed a mosquito. The weather proofing on the door had gaps
Stayed 1 night in Mar 2024
Response from Ap on 14 Apr 2024
Thank you for taking the time to tell us about your stay. We are very sorry that your stay did not meet your expectations. We will get our housekeeping staff and maintenance staff to take a look at the room you stayed in, to see if there is any issues that need to be addressed. Thank you again for the time you took to express your concerns.

2/10 Terrible

Cheryl

Disliked: Cleanliness, staff & service, property conditions & facilities
There was nothing nice to say.
Stayed 2 nights in Mar 2024
Response from Ap on 14 Apr 2024
Thank you for taking the time to tell us about your stay. We are very sorry that your stay did not meet your expectations. We will get our housekeeping staff and maintenance staff to take a look at the room you stayed in, to see if there is any issues that need to be addressed. Thank you again for the time you took to express your concerns.

4/10 Poor

Jeffrey

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024
Response from Ap on 14 Apr 2024
Thank you for taking the time to tell us about your stay. We are very sorry that your stay did not meet your expectations. We will get our housekeeping staff and maintenance staff to take a look at the room you stayed in, to see if there is any issues that need to be addressed. Thank you again for the time you took to express your concerns.

10/10 Excellent

Glenn

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay while riding the Sisters
Stayed 2 nights in Feb 2024
Response from Ap on 14 Apr 2024
Thank you for taking the time to tell us about your experience at Lone star inn Kerrville. It is always a pleasure to receive positive feedback. I will share your comments with our team, who I am certain will be encouraged by your remarks. Here at Lone star inn, we continuously strive to exceed your expectations. Thank you again for sharing your experience, and we look forward to serving you in the future.

10/10 Excellent

Melissa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Ap on 14 Apr 2024
Thank you for taking the time to tell us about your experience at Lone star inn Kerrville. It is always a pleasure to receive positive feedback. I will share your comments with our team, who I am certain will be encouraged by your remarks. Here at Lone star inn, we continuously strive to exceed your expectations. Thank you again for sharing your experience, and we look forward to serving you in the future.

10/10 Excellent

Tracy

Liked: Cleanliness, staff & service, property conditions & facilities
When you get a room at a motel, it’s always a craps shoot. This roll of the dice worked in my favor. I am pleased to say that the room was clean, the sheets smelled fresh, the bed was comfortable. All wrapped up in a room for under $80 is even better.
Stayed 1 night in Feb 2024
Response from Ap on 14 Apr 2024
Thank you for taking the time to tell us about your experience at Lone star inn Kerrville. It is always a pleasure to receive positive feedback. I will share your comments with our team, who I am certain will be encouraged by your remarks. Here at Lone star inn, we continuously strive to exceed your expectations. Thank you again for sharing your experience, and we look forward to serving you in the future.

2/10 Terrible

Marsha

Business traveller
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
The housekeepers are lazy they don’t clean the rooms I went into a clean room their heads dirty sheets on the bed bathroom was so dirty and I didn’t even touched it. I stayed there for a month and they wanted me to throw away the trash they wanted me to take off the sheets and fix the beds which is unacceptable because I’m paying for this room and room services. This is unprofessional I wouldn’t recommend anyone to stay there the racist because I’m black I thought that’s why they did what they did.
Stayed 1 night in Feb 2024
Response from Ap on 14 Apr 2024
Thank you for taking the time to tell us about your stay. We are very sorry that your stay did not meet your expectations. We will get our housekeeping staff and maintenance staff to take a look at the room you stayed in, to see if there is any issues that need to be addressed. Thank you again for the time you took to express your concerns.

10/10 Excellent

Meagan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
For the price it was a great clean place to stay if you’re in town for just a quick trip!
Stayed 1 night in Feb 2024

10/10 Excellent

Melissa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quality for the price!
Enjoy staying here, definitely worth the price for an overnight stay. Comfort and location is great. This time we had a little issue with the light fixtures, but nothing worth moving to another room.
Stayed 1 night in Feb 2024

10/10 Excellent

Jesus

Stayed 1 night in Jan 2024
Response from Ap on 14 Apr 2024
Thank you for taking the time to tell us about your experience at Lone star inn Kerrville. It is always a pleasure to receive positive feedback. I will share your comments with our team, who I am certain will be encouraged by your remarks. Here at Lone star inn, we continuously strive to exceed your expectations. Thank you again for sharing your experience, and we look forward to serving you in the future.

4/10 Poor

Vicki

Disliked: Cleanliness, property conditions & facilities
Old towel and wash rag hanging on back of bathroom door from previous guests and the second room had a used bandaid in the sheets and they were dirty.
Stayed 1 night in Jan 2024

10/10 Excellent

Jesus

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice location in town
Stayed 1 night in Jan 2024

10/10 Excellent

Melissa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent stay for the price, comfort is a top for us every time we come to visit our son at the University.
Stayed 1 night in Jan 2024

10/10 Excellent

Nelson

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Ap on 26 Jan 2024
Thank you for the 5 out of 5. We were happy uou enjoyed your stay.

10/10 Excellent

Jesus

Liked: Amenities
Stayed 1 night in Jan 2024
Response from Ap on 26 Jan 2024
Thank you for the 5 out of 5. We hope to see you again soon!!!

8/10 Good

Kelly

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Room had a over warm and cozy feel
Stayed 1 night in Jan 2024
Response from Ap on 19 Jan 2024
Our team as we are committed to enhancing our services on all levels.We hope you will reconsider and stay with us.

8/10 Good

Brian

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff very professional.
Stayed 1 night in Jan 2024
Response from Ap on 19 Jan 2024
Thank you for sharing your rating with us, and we look forward to hosting you again soon for an even more wonderful experience.

8/10 Good

James

Liked: Staff & service
Stayed 1 night in Jan 2024
Response from Ap on 26 Jan 2024
Thank you for taking time to rate your stay. We hope to see you again and best of wishes.

10/10 Excellent

Jesus

Stayed 1 night in Jan 2024
Response from Ap on 19 Jan 2024
We strive to provide each guest with an exceptional visit; therefore, it is lovely to know that we exceeded your expectations. It was our pleasure accommodating you.

6/10 Okay

Matthew

Travelled with family
Disliked: Cleanliness
Stayed 1 night in Jan 2024
Response from Ap on 26 Jan 2024
Thank you for taking time to rate us on your recent stay.

4/10 Poor

karen

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
There were old cabinets sitting in piles in the lobby, There was supposed to be a complimentary breakfast .The lobby wasn't even open in the morning.The room had small pieces of trash and bugs on the floor.It had not been swept. I had to call down to get the missing plate for the microwave. The shower had soap scum and a piece of toilet paper was hanging off the shower head. The sheets weren't even white anymore, there were couple of hairs also. Noisy outside from people hanging out on the deck upstairs .
Stayed 1 night in Dec 2023

8/10 Good

Debra

Liked: Cleanliness, staff & service, property conditions & facilities
The room was a mix of new mattress and old fixtures. It was comfortable . Walls are abit thin so heard other people. It was a good stop overall.
Stayed 1 night in Dec 2023

2/10 Terrible

RUTH

Disliked: Cleanliness, staff & service, property conditions & facilities
The lone housekeeper gets paid 5 dollars per room cleaned instead of an hourly wage snd has to pay to live onsite. This owner needs to be prosecuted and put out of business. He is rude to customers and should not deal with the public
Stayed 3 nights in Dec 2023

6/10 Okay

Carol

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

2/10 Terrible

Darinel

Disliked: Cleanliness, staff & service
Ddd
Stayed 1 night in Dec 2023

8/10 Good

Darinel

Wggs
Stayed 2 nights in Dec 2023

2/10 Terrible

Veronica

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Appliances didn’t work, Room had a strong smell of marihuana, towels were dirty, Everything was nasty.
Stayed 1 night in Dec 2023

10/10 Excellent

Jesus

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

8/10 Good

Amanda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was great. Room was good for what I paid. Great location
Stayed 1 night in Dec 2023

2/10 Terrible

Joshua

Disliked: Cleanliness, staff & service, property conditions & facilities
There was no phone service at all. I was moved rooms 2 times to get tv service. The next day I considered booking this hotel again and I was greeted by a very rude woman who
Stayed 1 night in Dec 2023