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"Clean room, polite and helpful staff and convenient location to stay."

"Nice, modern property Clean Attentive staff Nice onsen Great breakfast"

"good "

"Beautiful Skytree view and a room that’s spacious compared to typical Japanese hotels. The room is very clean, and the coffee is excellent. The second floor connects directly to a shopping mall, train terminal, and bus station. There’s also an airport bus departing from the hotel, making it extremely convenient for travelers."

"Room is always clean and fresh supplies everyday. The staff are very courteous and friendly. Location is perfect. "

"WOW!! The hotel was amazing…every aspect from our arrival to departure was so smooth by their exceptional staff. Our room and view was also breaktaking. We also had breakfast and dinner there and both were great food! Great location - very central to other locations! I highly recommend this hotel. "

"I loved how everyone was ready to help and answer any questions. They made the transition very smooth. Very professional staff. "

"Always satisfied. I love the convince. So close to the terminal 3 as I can walk with 10 minutes or so when I have small luggages. If you have baggage, you better use shuttle bus. Bus departs from Terminal 1 Bus stop No 16, and Terminal 2 Bus stop No 25. both on the ground floor (1F in Japan) at December 2025. The staff including cleaners and shuttle bus staff are efficient and professional. Rooms are quite spacious, clean and comfy. Restaurants has seasonal beautiful dishes. This Tobu hotel has a drug store and a lovely convince store which selling alcoholic/ non alcoholic drinks and food like Onigiri, noodles etc as well as lovely Japanese gift. I recommend this hotel to any kind of person or group. Thanks for a nice stay 🙏"

"The staff, and the head chef and everyone involved, were extremely helpful and very respectful. Despite our language barrier, everyone was polite and kind. Very sad to leave, but no doubt that we will recommend the Granbell to anyone. "