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"Grounds and the buildings in general are very beautiful. The furniture is off-putting. Might be trying to create a “Meiji-era” feeling but it’s comes off strange. The use of all the dark colors is not cheery. A more modern touch would improve the experience. Staff were great. Expedia should improve communication about this property though, as we did not make any dinner reservations in advance, it was a bit of an issue. Lucky for us, it wasn’t so busy. We liked both onsen spas and had the most wonderful facial/massage experience."

"The property is in a convenient location that is a few minutes walk from the main station, restaurants and shops. Public parking is also a few minutes walk away. The rooms were small but clean. Staff was helpful. Free coffee available in the lobby. It was great for the price. "

"Great room with private sauna and bath tab room!"

"Couldn’t ask for more. Gorgeous setting, huge verdant garden, big elegant rooms, amazing facilities including two onsens. Just magnificent. Perfect. "

"Nice location."

"I have stayed in this hotel for the last three times on a yearly basis.Very nice and satisfied.But on this trip, I am disappointed as I have booked a Premier twin room (43 sq m) but was given a room of 39 (sqm). However, I believe that it would be better if I had check in on weekdays instead of Saturday. Stay from Saturday and checked out on Wednesday."

"This property was very modern. Great location and very walkable to shopping and other forms of transportation."

"Everything was perfect. I’ll stay there again. Great breakfast as well "

"Very nice and convenient place with in house transport services provided"