All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
All of the staff we encountered were very cheerful and kind. Is centrally located and easy to access. Was a wonderful place to stay.
Janna
Stayed 2 nights in Apr 2024
Response from Jen - General Manager on 30 Apr 2024
Good day Janna, thank you for your review. We are so glad that you enjoyed your time with us. We hope to see you again soon.
4/10 Poor
Dallas
29 Apr 2024
Disliked: Staff & service
Dallas
Response from Jen - General Manager on 30 Apr 2024
Good day Dallas, thank you for your review, and I'm sorry you did not enjoy your time with us. If you could contact me directly to let me know the details of your poor review I would greatly appreciate it. Thank you.
6/10 Okay
vadim
23 Apr 2024
Liked: Staff & service
Disliked: Cleanliness
vadim
Stayed 4 nights in Apr 2024
Response from Jen - General Manager on 29 Apr 2024
Good day Vadim, thank you for your review. I am sorry that you didn't enjoy your time with us. If you'd like to contact me directly at the hotel I would love to hear the details of your stay. Thank you,
Pool was great and the breakfast was awesome!!!! Staff so friendly and helpful
Cheyanne
Stayed 2 nights in Apr 2024
Response from Jen - General Manager on 29 Apr 2024
Good day Cheyanne, thank you for your review. I am so glad that you enjoyed our breakfast and our team. We strive for superior customer care and it's nice to see our team's hard work has paid off. We hope to see you again soon. Take care,
Response from Jen - General Manager on 29 Apr 2024
Good day Tanya, thank you for your review. We are so glad you enjoyed your time with us. We hope to see you again soon. Take care,
10/10 Excellent
kevin
19 Apr 2024
Liked: Property conditions & facilities
all good, great front desk, room clean
kevin
Stayed 1 night in Apr 2024
Response from Jen - General Manager on 29 Apr 2024
Good day Kevin, thank you for your review. I am so glad that you enjoyed your stay with us. We hope to see you again soon. Take care,
6/10 Okay
Ranjith
17 Apr 2024
Ranjith
Stayed 1 night in Apr 2024
Response from Jen - General Manager on 29 Apr 2024
Good day Ranjith, thank you for your review. I am sorry you did not enjoy your stay with us. If you'd like to contact me directly at the hotel to let me know about your stay I would greatly appreciate it. Thank you.
4/10 Poor
darcy
14 Apr 2024
Liked: Staff & service
darcy
Stayed 1 night in Apr 2024
Response from Jen - General Manager on 15 Apr 2024
Good day Darcy, thank you for your review, and I'm sorry you did not enjoy your stay with us. If you could please let me know what happened I would greatly appreciate it. Thank you.
The pool is salt water heated and perfect for kuds
Kailly
Stayed 2 nights in Mar 2024
Response from Jen - General Manager on 25 Mar 2024
Good day Kailly, thank you for your review. We are so glad that you enjoyed your stay with us, and your kids enjoyed our salt water pool and hot tub. We hope to see you again soon. Take care,
Good day Nina, Thank you for your review. We are so glad you enjoyed your stay with us. We hope to see you again soon.
10/10 Excellent
Diane
20 Feb 2024
Diane
Stayed 2 nights in Feb 2024
Response from Jen - General Manager on 25 Mar 2024
Good day Diane, thank you for your review. We are so glad you enjoyed your stay with us. We hope to see you again soon. Take care,
6/10 Okay
Savana
19 Feb 2024
Liked: Cleanliness, staff & service
Savana
Stayed 1 night in Feb 2024
Response from Jen - General Manager on 20 Feb 2024
Good day Savana, I'm sorry you did not enjoy your stay with us. If you'd like to let what we could have done to make you stay more enjoyable I would greatly appreciate the feedback. I hope to hear from you soon.
Really good place to go if you have some kind of competition at the TRU facility. Plus the pool and free breakfast could be very useful for a big family or something. And the staff was super kind.
Jared
Stayed 1 night in Feb 2024
Response from Jen - General Manager on 8 Feb 2024
Good day Jared, thank you for your review. We are so glad you enjoyed your time with us. Families definitely enjoy our salt water pool, hot tub and hot buffet breakfast. We hope to see you agains soon.
6/10 Okay
Lana
7 Feb 2024
No restaurant, no real plus’s.
Lana
Stayed 2 nights in Jan 2024
Response from Jen - General Manager on 8 Feb 2024
Good day Lana, thank you for your review and I'm sorry you did not enjoy your stay with us. Best Western Plus properties are not required to have a restaurant, but a complimentary hot buffet breakfast is required if a restaurant is not available on site. We are lucky to be in the area we are, as many eating establishments are within walking distance. From the Best Western website for clarification "Staying at a Best Western Plus guarantees you all the amenities of a Best Western, plus more. With on-site business centers, gym facilities, and guest laundry, we fulfill your business and relaxation needs simultaneously." We also have a salt water pool and hot tub that our guests love to spend time in. I hope that explains the difference between a Core and a Plus property.
10/10 Excellent
Terry
5 Feb 2024
Terry
Stayed 2 nights in Feb 2024
Response from Jen - General Manager on 6 Feb 2024
Good day Terry, thank you for your review. We are so glad you enjoyed your time with us. We hope to see you again soon.
8/10 Good
Satoshi
4 Feb 2024
Satoshi
Stayed 2 nights in Jan 2024
Response from Jen - General Manager on 25 Mar 2024
Good day Satoshi, thank you for your review. We are so glad you enjoyed your time with us. We hope to see you again soon. Take care,
Good day Heather, thank you for your review. I am so glad that you enjoyed your stay with us. We hope to see you again soon.
2/10 Terrible
Charlie
5 Jan 2024
Charlie
Stayed 1 night in Jan 2024
Response from Jen - General Manager on 8 Jan 2024
Good day Charlie, thank you for your review and I'm sorry that you did not enjoy your stay with us. I do not have any notes from your stay about any issues. If you could please give me more information about your review I would greatly appreciate it. Thank you.
I would have liked my room to be fresher.The toom was vary hot and humid with a offputting smell,after venting the space over the night the smell was gone
Jesse
Stayed 1 night in Oct 2023
Response from Jen - General Manager on 1 Nov 2023
Good day Jesse, thank you for your review. I'm sorry you found the room humid and stuffy. I have passed over your comments to our head housekeeper to look into. We hope to see you again soon.
I love this hotel! It was my first time staying here, and I would book here again in the future. The hotel staff were accommodating and friendly. Our room was super comfortable - the bed's mattresses were so nice and soft! Our room was very clean. We really enjoyed the salt water pool and the jets in the hot tub.
Miranda
Stayed 3 nights in Oct 2023
Response from Jen - General Manager on 30 Oct 2023
Good day Miranda, Thank you for your review. I am so glad you enjoyed your time with us. We hope to see you again soon.
Food wasn’t great this time around unfortunately but always great service!
Breanna
Stayed 2 nights in Oct 2023
Response from Jen - General Manager on 17 Oct 2023
Good day Breanna, thank you for your review. I'm sorry you did not enjoy our breakfast with this stay. We do have a rotating menu for our hot options. We hope to see you again soon.
10/10 Excellent
Marzio
Business traveller
15 Oct 2023
Large room and very clean. There was a loud buzz in the room that was intermittent through the night. Seemed to be an electrical issue.
Marzio
Stayed 1 night in Oct 2023
Response from Jen - General Manager on 23 Oct 2023
Good day Marzio, thank you for your review. Our team has looked into your comments, and it seems the fridge in the TV stand was vibrating against the inside of the stand. Our maintenance team has moved it back to the middle and the noise stopped. Thank you for letting us know.
Rooms were clean breakfast was awesome if the kids are happy that's all that matters and they loved it all
Herbert
Stayed 2 nights in Oct 2023
Response from Jen - General Manager on 17 Oct 2023
Good day Herbert, thank you for your review. I am so glad you and your family enjoyed your time with us. I hope the kids got a chance to enjoy our salt water pool. We hope to see you again soon.
Thé breakfast was awful. The food was tasteless and had the consistency of cardboard. The coffee tasted burnt. I threw my food away and went to Starbucks.
Sarah
Stayed 1 night in Aug 2023
Response from Jen - General Manager on 17 Oct 2023
Good day Sarah, thank you for your review. I am sorry you did not enjoy our breakfast. We do our best to have a wide variety of options to accommodate as many people as possible, for example; gluten free and vegetarian options. For our coffee we have the options of espresso varieties in the lobby, with dark and medium roasts in the breakfast room. Thank you again for your review.
Was a wonderful stay even though it was only one night. Very clean and the room smelled refreshed. Breakfast options were very satisfying. Only down fall was too many kids running up and down hallway all hours of the night and was not impressed when someone brought there dog into the breakfast area while I was eating. Otherwise staff was friendly and helpful, also enjoyed the lobby decorated for Halloween a nice touch!
Adelina
Stayed 1 night in Oct 2023
Response from Jen - General Manager on 12 Oct 2023
Good day Adelina, thank you for your review. I am so glad you enjoyed your time with us. I am sorry a dog came into the breakfast room. We only allow service animals in our breakfast room, so thank you for letting me know so that I can look into it. We hope to see you again soon.
10/10 Excellent
Cynthia
10 Oct 2023
Cynthia
Stayed 1 night in Oct 2023
Response from Jen - General Manager on 12 Oct 2023
Good day Cynthia, thank you for your review. We are so glad that you enjoyed your time with us.
The request for allergy free room was honored and very appreciated.
Verified traveller
Stayed 1 night in Sep 2023
Response from Jen - General Manager on 10 Oct 2023
Good day, thank you for your review. I am so glad our team was able to accommodate your allergen free room. We hope you are able to stay with us again soon.
8/10 Good
Leanne
5 Sep 2023
Leanne
Stayed 1 night in Sep 2023
Response from Jen - General Manager on 10 Oct 2023
Good day Leanne, thank you for your review. We are so glad you enjoyed your time with us.
8/10 Good
Kathleen
Travelled with partner
3 Sep 2023
Liked: Cleanliness
We waited for 10 mins to check in as there was no one at the front desk. The shower dropped all night, bathroom sink drained slow, alarm clock went off at 6am, noisy in the hall after midnight, breakfast shouldn’t be called buffet it’s mora like a continental.
Kathleen
Stayed 1 night in Sep 2023
Response from Jen - General Manager on 5 Sep 2023
Good day Kathleen, thank you for your review. I'm sorry that our FD agent wasn't at the desk when you arrived to check in. She had went to help another guest in our storage room, and was gone for 4 minutes. We strive for superior customer care, and our FD agents do everything they can to assist guests as needed. I am glad you enjoyed the rest of your stay with us.
2 night stay in Kamloops. Great room size with plenty of space for the family. Full breakfast in the morning with many options including gluten free.
Located close to many restaurants and only a five minute drive to downtown. The only thing we would have liked to have was a bit of an outdoor space to sit in the evenings. Other than that it was great.
erin
Stayed 2 nights in Jul 2023
Response from Jen - General Manager on 25 Jul 2023
Good day Erin, thank you for your review. We are so glad you enjoyed your time with us. We hope to see you again soon.