Lobby

Reviews of Best Western Plus Kamloops Hotel

2.5 out of 5
Best Western Plus Kamloops Hotel
660 Columbia Street West, Kamloops, BC

Reviews

8.6

Excellent

Rating 10 - Excellent. 290 out of 599 reviews" "
Rating 8 - Good. 221 out of 599 reviews" "
Rating 6 - Okay. 64 out of 599 reviews" "
Rating 4 - Poor. 13 out of 599 reviews" "
Rating 2 - Terrible. 11 out of 599 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

9.0/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Janna

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All of the staff we encountered were very cheerful and kind. Is centrally located and easy to access. Was a wonderful place to stay.
Stayed 2 nights in Apr 2024
Response from Jen - General Manager on 30 Apr 2024
Good day Janna, thank you for your review. We are so glad that you enjoyed your time with us. We hope to see you again soon.

4/10 Poor

Dallas

Disliked: Staff & service
Response from Jen - General Manager on 30 Apr 2024
Good day Dallas, thank you for your review, and I'm sorry you did not enjoy your time with us. If you could contact me directly to let me know the details of your poor review I would greatly appreciate it. Thank you.

6/10 Okay

vadim

Liked: Staff & service
Disliked: Cleanliness
Stayed 4 nights in Apr 2024
Response from Jen - General Manager on 29 Apr 2024
Good day Vadim, thank you for your review. I am sorry that you didn't enjoy your time with us. If you'd like to contact me directly at the hotel I would love to hear the details of your stay. Thank you,

10/10 Excellent

Cheyanne

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pool was great and the breakfast was awesome!!!! Staff so friendly and helpful
Stayed 2 nights in Apr 2024
Response from Jen - General Manager on 29 Apr 2024
Good day Cheyanne, thank you for your review. I am so glad that you enjoyed our breakfast and our team. We strive for superior customer care and it's nice to see our team's hard work has paid off. We hope to see you again soon. Take care,

10/10 Excellent

Tanya

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was an excellent place to stay!
Stayed 3 nights in Apr 2024
Response from Jen - General Manager on 29 Apr 2024
Good day Tanya, thank you for your review. We are so glad you enjoyed your time with us. We hope to see you again soon. Take care,

10/10 Excellent

kevin

Liked: Property conditions & facilities
all good, great front desk, room clean
Stayed 1 night in Apr 2024
Response from Jen - General Manager on 29 Apr 2024
Good day Kevin, thank you for your review. I am so glad that you enjoyed your stay with us. We hope to see you again soon. Take care,

6/10 Okay

Ranjith

Stayed 1 night in Apr 2024
Response from Jen - General Manager on 29 Apr 2024
Good day Ranjith, thank you for your review. I am sorry you did not enjoy your stay with us. If you'd like to contact me directly at the hotel to let me know about your stay I would greatly appreciate it. Thank you.

4/10 Poor

darcy

Liked: Staff & service
Stayed 1 night in Apr 2024
Response from Jen - General Manager on 15 Apr 2024
Good day Darcy, thank you for your review, and I'm sorry you did not enjoy your stay with us. If you could please let me know what happened I would greatly appreciate it. Thank you.

10/10 Excellent

Jerome

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Jen - General Manager on 9 Apr 2024
Good day Jerome, thank you for your review. We are so glad you enjoyed your stay with us. We hope to see you again soon.

10/10 Excellent

Kailly

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The pool is salt water heated and perfect for kuds
Stayed 2 nights in Mar 2024
Response from Jen - General Manager on 25 Mar 2024
Good day Kailly, thank you for your review. We are so glad that you enjoyed your stay with us, and your kids enjoyed our salt water pool and hot tub. We hope to see you again soon. Take care,

8/10 Good

Denise

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Liked pool and hot tub. Suite was perfect with 2 Queen size beds and fold out couch.
Stayed 3 nights in Mar 2024
Response from Jen - General Manager on 18 Mar 2024
Good day Denise, thank you for your review. We are so glad you enjoyed your room and our salt water pool and hot tub. We hope to see you again soon.

10/10 Excellent

Nina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Jen - General Manager on 1 Mar 2024
Good day Nina, Thank you for your review. We are so glad you enjoyed your stay with us. We hope to see you again soon.

10/10 Excellent

Diane

Stayed 2 nights in Feb 2024
Response from Jen - General Manager on 25 Mar 2024
Good day Diane, thank you for your review. We are so glad you enjoyed your stay with us. We hope to see you again soon. Take care,

6/10 Okay

Savana

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2024
Response from Jen - General Manager on 20 Feb 2024
Good day Savana, I'm sorry you did not enjoy your stay with us. If you'd like to let what we could have done to make you stay more enjoyable I would greatly appreciate the feedback. I hope to hear from you soon.

8/10 Good

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities
Thank u we had a good time kids loved the pool
Stayed 1 night in Feb 2024
Response from Jen - General Manager on 15 Feb 2024
Good day Amanda, thank you for your review. We are so glad you and your family enjoyed our salt water pool. We hope to see you again soon.

10/10 Excellent

Jared

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really good place to go if you have some kind of competition at the TRU facility. Plus the pool and free breakfast could be very useful for a big family or something. And the staff was super kind.
Stayed 1 night in Feb 2024
Response from Jen - General Manager on 8 Feb 2024
Good day Jared, thank you for your review. We are so glad you enjoyed your time with us. Families definitely enjoy our salt water pool, hot tub and hot buffet breakfast. We hope to see you agains soon.

6/10 Okay

Lana

No restaurant, no real plus’s.
Stayed 2 nights in Jan 2024
Response from Jen - General Manager on 8 Feb 2024
Good day Lana, thank you for your review and I'm sorry you did not enjoy your stay with us. Best Western Plus properties are not required to have a restaurant, but a complimentary hot buffet breakfast is required if a restaurant is not available on site. We are lucky to be in the area we are, as many eating establishments are within walking distance. From the Best Western website for clarification "Staying at a Best Western Plus guarantees you all the amenities of a Best Western, plus more. With on-site business centers, gym facilities, and guest laundry, we fulfill your business and relaxation needs simultaneously." We also have a salt water pool and hot tub that our guests love to spend time in. I hope that explains the difference between a Core and a Plus property.

10/10 Excellent

Terry

Stayed 2 nights in Feb 2024
Response from Jen - General Manager on 6 Feb 2024
Good day Terry, thank you for your review. We are so glad you enjoyed your time with us. We hope to see you again soon.

8/10 Good

Satoshi

Stayed 2 nights in Jan 2024
Response from Jen - General Manager on 25 Mar 2024
Good day Satoshi, thank you for your review. We are so glad you enjoyed your time with us. We hope to see you again soon. Take care,

10/10 Excellent

Wenonah

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Jen - General Manager on 22 Jan 2024
Good day Wenonah, thank you for your review. We are so glad you enjoyed your time with us. We hope to see you again soon.

10/10 Excellent

Heather

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Jen - General Manager on 8 Jan 2024
Good day Heather, thank you for your review. I am so glad that you enjoyed your stay with us. We hope to see you again soon.

2/10 Terrible

Charlie

Stayed 1 night in Jan 2024
Response from Jen - General Manager on 8 Jan 2024
Good day Charlie, thank you for your review and I'm sorry that you did not enjoy your stay with us. I do not have any notes from your stay about any issues. If you could please give me more information about your review I would greatly appreciate it. Thank you.

10/10 Excellent

Kelly

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The people working here were so pleasant and friendly, everything was super clean, pool amazing, great free breakfast. Loved it will be back
Stayed 1 night in Dec 2023
Response from Jen - General Manager on 2 Jan 2024
Good day Kelly, thank you for your review. We are so glad you enjoyed your stay with us. We look forward to seeing you again soon.

10/10 Excellent

Jihoon

Liked: Cleanliness, staff & service, property conditions & facilities
The staffs here were kind. The room and the pool were very clean!
Stayed 1 night in Dec 2023
Response from Jen - General Manager on 2 Jan 2024
Good day Jihoon, thank you for your review. I am so glad you enjoyed your time with us. We hope to see you again soon.

8/10 Good

Cristie

Stayed 1 night in Nov 2023
Response from Jen - General Manager on 2 Jan 2024
Good day Cristie, thank you for staying with us, and your review. We hope to see you again soon.

10/10 Excellent

Rick

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great like last time.
Stayed 1 night in Nov 2023
Response from Jen - General Manager on 6 Nov 2023
Good day Rick, thank you for your review. I am so glad you enjoyed your stay with us. We hope to see you again soon.

10/10 Excellent

Raylene

Stayed 1 night in Nov 2023
Response from Jen - General Manager on 6 Nov 2023
Good day Raylene, thank you for your review. I am so glad you enjoyed your time with us. We hope to see you again soon.

10/10 Excellent

Jesse

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would have liked my room to be fresher.The toom was vary hot and humid with a offputting smell,after venting the space over the night the smell was gone
Stayed 1 night in Oct 2023
Response from Jen - General Manager on 1 Nov 2023
Good day Jesse, thank you for your review. I'm sorry you found the room humid and stuffy. I have passed over your comments to our head housekeeper to look into. We hope to see you again soon.

10/10 Excellent

Miranda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I love this hotel! It was my first time staying here, and I would book here again in the future. The hotel staff were accommodating and friendly. Our room was super comfortable - the bed's mattresses were so nice and soft! Our room was very clean. We really enjoyed the salt water pool and the jets in the hot tub.
Stayed 3 nights in Oct 2023
Response from Jen - General Manager on 30 Oct 2023
Good day Miranda, Thank you for your review. I am so glad you enjoyed your time with us. We hope to see you again soon.

6/10 Okay

Breanna

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Food wasn’t great this time around unfortunately but always great service!
Stayed 2 nights in Oct 2023
Response from Jen - General Manager on 17 Oct 2023
Good day Breanna, thank you for your review. I'm sorry you did not enjoy our breakfast with this stay. We do have a rotating menu for our hot options. We hope to see you again soon.

10/10 Excellent

Marzio

Business traveller
Large room and very clean. There was a loud buzz in the room that was intermittent through the night. Seemed to be an electrical issue.
Stayed 1 night in Oct 2023
Response from Jen - General Manager on 23 Oct 2023
Good day Marzio, thank you for your review. Our team has looked into your comments, and it seems the fridge in the TV stand was vibrating against the inside of the stand. Our maintenance team has moved it back to the middle and the noise stopped. Thank you for letting us know.

10/10 Excellent

Gayle

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great all around stay!
Stayed 1 night in Oct 2023
Response from Jen - General Manager on 17 Oct 2023
Good day Gayle, thank you for the 5. I am so glad you enjoyed your stay with us. We hope to see you again soon.

10/10 Excellent

Herbert

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Rooms were clean breakfast was awesome if the kids are happy that's all that matters and they loved it all
Stayed 2 nights in Oct 2023
Response from Jen - General Manager on 17 Oct 2023
Good day Herbert, thank you for your review. I am so glad you and your family enjoyed your time with us. I hope the kids got a chance to enjoy our salt water pool. We hope to see you again soon.

8/10 Good

Sarah

Liked: Staff & service, property conditions & facilities
Thé breakfast was awful. The food was tasteless and had the consistency of cardboard. The coffee tasted burnt. I threw my food away and went to Starbucks.
Stayed 1 night in Aug 2023
Response from Jen - General Manager on 17 Oct 2023
Good day Sarah, thank you for your review. I am sorry you did not enjoy our breakfast. We do our best to have a wide variety of options to accommodate as many people as possible, for example; gluten free and vegetarian options. For our coffee we have the options of espresso varieties in the lobby, with dark and medium roasts in the breakfast room. Thank you again for your review.

10/10 Excellent

Adelina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Short but Sweet stay
Was a wonderful stay even though it was only one night. Very clean and the room smelled refreshed. Breakfast options were very satisfying. Only down fall was too many kids running up and down hallway all hours of the night and was not impressed when someone brought there dog into the breakfast area while I was eating. Otherwise staff was friendly and helpful, also enjoyed the lobby decorated for Halloween a nice touch!
Stayed 1 night in Oct 2023
Response from Jen - General Manager on 12 Oct 2023
Good day Adelina, thank you for your review. I am so glad you enjoyed your time with us. I am sorry a dog came into the breakfast room. We only allow service animals in our breakfast room, so thank you for letting me know so that I can look into it. We hope to see you again soon.

10/10 Excellent

Cynthia

Stayed 1 night in Oct 2023
Response from Jen - General Manager on 12 Oct 2023
Good day Cynthia, thank you for your review. We are so glad that you enjoyed your time with us.

10/10 Excellent

Bruce

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was clean, friendly staff and Breakfastroom had large variety of items to choose from.
Stayed 1 night in Oct 2023
Response from Jen - General Manager on 11 Oct 2023
Good day Bruce, thank you for your review. I am so glad that you enjoyed your stay with us. We hope to see you again soon.

10/10 Excellent

Ashley

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only issue i had is we had a conjoining room and that the ppl beside us were ridiculously loud
Stayed 3 nights in Oct 2023
Response from Jen - General Manager on 10 Oct 2023
Good day Ashley, thank you for your review. I am sorry that the guests beside you were noisy.

10/10 Excellent

John

Stayed 4 nights in Sep 2023
Response from Jen - General Manager on 17 Oct 2023
Good day John, thank you for the 5. We are so glad you enjoyed your time with us.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
The request for allergy free room was honored and very appreciated.
Stayed 1 night in Sep 2023
Response from Jen - General Manager on 10 Oct 2023
Good day, thank you for your review. I am so glad our team was able to accommodate your allergen free room. We hope you are able to stay with us again soon.

8/10 Good

Leanne

Stayed 1 night in Sep 2023
Response from Jen - General Manager on 10 Oct 2023
Good day Leanne, thank you for your review. We are so glad you enjoyed your time with us.

8/10 Good

Kathleen

Travelled with partner
Liked: Cleanliness
We waited for 10 mins to check in as there was no one at the front desk. The shower dropped all night, bathroom sink drained slow, alarm clock went off at 6am, noisy in the hall after midnight, breakfast shouldn’t be called buffet it’s mora like a continental.
Stayed 1 night in Sep 2023
Response from Jen - General Manager on 5 Sep 2023
Good day Kathleen, thank you for your review. I'm sorry that our FD agent wasn't at the desk when you arrived to check in. She had went to help another guest in our storage room, and was gone for 4 minutes. We strive for superior customer care, and our FD agents do everything they can to assist guests as needed. I am glad you enjoyed the rest of your stay with us.

10/10 Excellent

JINGQI

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good!
Stayed 1 night in Aug 2023
Response from Jen - General Manager on 23 Aug 2023
Good day Jingqi, thank you for your review. We are so glad you enjoyed your time with us. We hope to see you again soon.

10/10 Excellent

Simon

Stayed 1 night in Aug 2023
Response from Jen - General Manager on 10 Oct 2023
Thank you for your review. I am so glad that you enjoyed your time with us.

10/10 Excellent

Janet

Stayed 1 night in Aug 2023
Response from Jen - General Manager on 17 Aug 2023
Good day Janet, thank you for the 10! We are so glad you enjoyed your time with us. We hope to see you again soon.

10/10 Excellent

Rizqa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a comfortable stop over on the long road.
Stayed 1 night in Aug 2023
Response from Jen - General Manager on 14 Aug 2023
Good day Rizqa,. thank you for your review. I am glad you enjoyed your time with us.

10/10 Excellent

Andrew

Liked: Staff & service, property conditions & facilities
Clean ans friendly
Stayed 1 night in Aug 2023
Response from Jen - General Manager on 10 Aug 2023
Good day Andrew, thank you for your review. I am so glad you enjoyed your time with us. We hope to see you again soon.

10/10 Excellent

Kara

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quick stay. Kids loved the pool, beds, pillows were comfy and great shower. Glad they can accommodate larger families.
Stayed 1 night in Jul 2023
Response from Jen - General Manager on 1 Aug 2023
Good day Kara, Thank you for your review. I am so glad that you and your family enjoyed your time with us. We hope to see you again soon.

10/10 Excellent

Trevor

Stayed 1 night in Jul 2023
Response from Jen - General Manager on 1 Aug 2023
Good day Trevor,We are so glad you enjoyed your time with us. Thank you for the 10.

8/10 Good

erin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great for families
2 night stay in Kamloops. Great room size with plenty of space for the family. Full breakfast in the morning with many options including gluten free. Located close to many restaurants and only a five minute drive to downtown. The only thing we would have liked to have was a bit of an outdoor space to sit in the evenings. Other than that it was great.
Stayed 2 nights in Jul 2023
Response from Jen - General Manager on 25 Jul 2023
Good day Erin, thank you for your review. We are so glad you enjoyed your time with us. We hope to see you again soon.