รีวิวที่ตรวจสอบแล้ว
4/10 แย่
Morgan
6 ส.ค. 2019
ชื่นชอบ: ความสะอาด, พนักงานและบริการ
ไม่ชื่นชอบ: สภาพของที่พักและสิ่งอำนวยความสะดวก, ความสะดวกสบายของห้องพัก
Avoid Capitano and stay at other Casa del Mare’s
Our trip started off on a bad foot when we walked into the room and there were two house centipedes in the bathroom. The hotel immediately changed our room to another one on the ground floor, however we paid for a room 20m2 and received one closer to 13m2 - right in front of where the 24 hour ferries dock and take off. Not only was the room noisy (unless the air con was blasting), we woke up to another house centipede crawling on the ceiling (see photo).
Since it was high season and casa del mare did not have any more rooms - they offered to place us either in an apartment an hour away by foot in Morinji or Kumbor from where we were located, but this would mean we would no longer have beach access or would have to drive to the hotel to have breakfast. They also offered another room at Casa Del Mare but we would have had to pay more for our stay (a bit ridiculous).
We decided to stay since we did not have a car - but this was certainly a disappointing and surprising solution by management for encountering bugs not once but twice, in addition to the smaller room + ferry noise. Since we decided to stay, we were not offered any form of compensation or any sort of gesture for the inconvenience - again, surprising for a hotel that ranks itself 4*.
Pros: the staff are incredibly friendly, breakfast and beach are great, nice little pool, there’s a few good restaurants within walking distance of Capitano (Verige 65, Adriatica), and convenient to go across the bay by ferry.
เข้าพัก 3 คืน, สิงหาคม 2019
