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Betreff: Beschwerde über unzumutbare Situation bei Hotelankunft/ Reiseplan nr.: 73318063596286
Sehr geehrte Damen und Herren,
hiermit möchte ich meine Beschwerde über die äußerst unzufriedenstellende Situation bei unserer Ankunft in Ihrem Hotel vorbringen.
Wir sind sehr spät in der Nacht angekommen und waren nach einem langen Reisetag – wir waren bereits seit 5 Uhr morgens unterwegs – erschöpft. Zu unserem großen Erstaunen teilte uns die Rezeptionistin mit, dass das Hotel überbucht sei und kein Zimmer mehr für uns zur Verfügung stehe. Sie versuchte, in anderen Hotels ein Zimmer für uns zu organisieren, jedoch waren sämtlich umliegende Hotels ebenfalls vollständig ausgebucht.
Uns wurde schließlich ein Zimmer für das Personal angeboten. Da wir keine andere Wahl hatten und zudem um 7 Uhr morgens zum Flughafen mussten, waren wir gezwungen, dieses Angebot anzunehmen. Diese Situation war für uns äußerst belastend und entsprach in keiner Weise den Erwartungen, die wir an eine bestätigte Hotelbuchung haben.
Wir bitten daher um eine angemessene Entschädigung für die Unannehmlichkeiten, die uns entstanden sind, sowie um eine Erklärung, wie es zu dieser Überbuchung kommen konnte.
Wir hoffen auf eine zeitnahe Rückmeldung.
Mit freundlichen Grüßen
Maninder Bharti
เข้าพัก 1 คืน, ธันวาคม 2025
รีวิวที่ตรวจสอบแล้ว
6/10 พอใช้
tina
30 ธ.ค. 2022
It was convenient location. Served our purpose. The property needs much “uplifting”.
The staff were terrific - welcoming and friendly and went out of their way to make our stay comfortable and convenient. They were very communicative ahead of time, too.
เข้าพัก 1 คืน, ตุลาคม 2019
รีวิวที่ตรวจสอบแล้ว
6/10 พอใช้
A
10 ต.ค. 2019
ชื่นชอบ: ความสะอาด, พนักงานและบริการ
Not the greatest experience
Firstly on arrival staff were friendly so no complaints there. That’s where it ends. Room itself was ok. However aircon was exceptionally noisy so couldn’t sleep with it despite it being a warm night. Sadly the wifi kept going on and off and it took me a long time to get urgent work done. When I went downstairs to look for someone to help there was no one at the reception.
Next morning at breakfast I also had to look for someone to order eggs. Rest of food was ready. It seems it’s a hit and miss as other people were offered breakfast on arrival where others were not attended to. Walls in room also very thin or not properly insulated with the result that one can hear the neighbours noises quite easily compared to other places I’ve stayed at. Sorry I won’t be coming back for above legitimate reasons.
เข้าพัก 1 คืน, ตุลาคม 2019
รีวิวที่ตรวจสอบแล้ว
6/10 พอใช้
ผู้เข้าพักจริง
5 ก.ย. 2019
ชื่นชอบ: ความสะอาด
5* - woher????
Defintiv kein 5* Hotel nach normalen Maßstäben. winziger check in ohne großes willkommen. Zimmer zweckdienlich aber lieblos eingerichtet. Minibar besteht aus 2 kleinen Wasserflaschen. Steckdosen muss man suchen. Zimmer war sauber. Bad sehr abgenutzt. Swimmingpool wurde renoviert, sah aber nicht besonders einladend aus.
Auf dem Parkplatz(!!!) standen 2 Fitnessgeräte. Der kostenlose Parkplatz besteht ohnehin nur aus 6 Stellplätzen- also mussten wir außerhalb parken.
Das 3 Bett Luxury Zimmer ist ein Queenbett + Zustellbett.
Das Hotel hat keine Aufzüge- besteht zwar jeweils nur aus 2 Stockwerken, dennoch nervig.
Würden sicherlich nicht nochmal kommen.
Für eine Nacht zur Durchreise ok. Woher die 5 Sterne kommen - keine Ahnung...
I think for an international traveller the "boutique hotel" and 5 star tourism grading is probably a misnomer. Room allocation is a bit of a lottery in terms of how restful your stay is, and if you are in one of the rooms along the main thoroughfare between the parking area and upper section accommodation/restaurant, you have departing guests at 4.30am moving their luggage over the cobblestone paving to check out. Rooms are on the small side and service is quite average so probably around a 3-star equivalent overall.
เข้าพัก 4 คืน, กรกฎาคม 2019
รีวิวที่ตรวจสอบแล้ว
6/10 พอใช้
ผู้เข้าพักจริง
5 ก.ค. 2019
ชื่นชอบ: ความสะอาด
The hotel is in an isolate place. The room is very small. Breakfast is poor.
Staff very accommodating. We are early following a night flight & staff managed 2 get a room ready 4 us before normal check in time.
Bit of misunderstanding with breakfast. Was advised available til 10 but on arrival at 915, lady said closes 9 during week & 10 weekend.
O local é lindo, limpo e aconchegante. O serviço é ok. Funcionários solícitos e bem educados. O único problema foi na hora de irmos ao aeroporto que chamaram um
Uber e tivemos que pagar. Só que no momento da reserva estava escrito que o hotel possuía transfer gratuito para o aeroporto.
My overall experience was not good. The parking space is extremely limited, our room was too small, the bathroom had ants and no bath for 4 girls and the floors were dirty. We had no outside view - the view of the windows was directly into the walled fence. Definitely not 5 stars!
Great hotel close to Jo Burg airport. Does not have a full restaurant - only available for breakfast.
There are a lot of stairs to haul up your suitcase, so not ideal if you are not able to lift your suitcase up and down the stairs. Has a lovely pool, we did not have time/weather to use it.
O hotel foi escolhido somente para passar uma noite, próximo ao aeroporto. Mas é localizado em uma área bem residencial, longe de restaurantes, mercados, enfim.
Excelente hotel enquanto estrutura, piscina, restaurante, quartos. Amenities no quarto com água, café, chá, bolachinha típica ( Ouma). Ficamos em um quarto família, sendo composto por 2 quartos com comunicação. Excelente. Estacionamento pequeno.
Staff are very friendly yet professional. Hot water in the shower took forever and had to call housekeeping for help. Wi-Fi signal was great and breakfast was awesome. Better go to breakfast early as some items runout. Overall, a lovely place.
We stayed at Lakeview for an overnight as we were flying out of OR Tambo early the next morning.
Since we arrived late at night, our initial impression was that it was a bit tired. Probably not a "boutique" hotel but a small hotel/motel as the rooms open to the outside. The front desk was very quick to get us to our room as he knew we were tired.
We had a family room and it was cozy and clean- perfect for what we needed. Although the interior was a bit dated, the beds and linens were as good as the top hotel chains (we loved it) and the shower was excellent and bathroom was large.
Since we had an early departure, we didn't try their breakfast but the lounge looked nice.
We would stay again for the beds alone.
We specifically requested a quiet upper floor room but were told the hotel was full and given a ground floor very close to the little pool, as most are, where a valentines party of 66 were celebrating. The safe in our room was inoperable and there was only tepid water. On contacting the manager we were told that guests had walked off with the safe key and that no one else had complained about the water. The room is claimed to be 41 square meters on their website which is simply not true. The massive bed occupies most of the room so only one person at a time can get past it. People walk past the room constantly and soundproofing is poor so you can hear conversation outside. At dinner we waited an hour and five minutes to be served and some cutlery arrived with the food as it was all being used by the party. On the plus side the reasonably priced food and wine at dinner was good as was breakfast, the aircon was efficient and quiet, the fridge and TV both worked well, the WiFi was good and the hot water returned in the morning. An upper floor room had been available but no answer forthcoming as to why we had not been given it. We enjoyed our stay as we felt like extras in an episode of Fawlty Towers but would not repeat the experience or recommend it to others.
Family with 2 children
We arriving early and the give us our room before the check in time. Clean room. Good breakfast , good location, quiet
We recommend