Check in and check out was quick and easy.
Disappointed that there was staining on the bed sheets on the top bunk and dishwasher scraps from previous users were still present.
Property was well located, heaps of parking and quiet.
Leigh
เข้าพัก 2 คืน, พฤษภาคม 2025
4/10 แย่
Damien
เดินทางกับครอบครัวและเด็กเล็ก
26 พ.ค. 2025
ชื่นชอบ: สิ่งอำนวยความสะดวก
ไม่ชื่นชอบ: สภาพของที่พักและสิ่งอำนวยความสะดวก
Good location but run down. Rooms are spacious and common areas are ok but it is obviously an old renovated hotel. The window an are single glass so you feel the cold and hear traffic. Also when we arrive one of the bed was not done. Not great!
Arrived at 1:50pm to find a sign on the front desk that said reception is closed until 2 pm. Waited until 2 pm before approaching the desk and asking the man behind the desk if we can check in to which he replied he doesn’t work there and would call the manager. He called the manager on loudspeaker and we were able to overhear the conversation where the manager responded and said he is closed for lunch and if we don’t like it, we can go somewhere else. We waited another five minutes and the manager appeared abruptly and rudely and when we asked him if he wanted us to go elsewhere he said he would not give us a refund and that we shouldn’t be eavesdropping on his conversation. We explained the conversation was on loudspeaker in a quiet reception area and it was very rude of him to speak. this way to guests that were there to check in at the required time. This man continued to be intimidating with a loud voice and no apology for his behaviour. This made us feel very uncomfortable as guests at this accommodation. As a business owner who frequents this area I can confirm I will never stay in this property again and hope the business owners consider who they have representing their company and perhaps offer him customer service training if they wish to stay in business.
We did request a refund through the company we booked through and they attempted to obtain this for us however management refused to refund.
Would not recommend this accommodation.
Loved the place, close to shops, check out times could be a bit later, hard to wake up and rush checking out at 10am in cold days. Other than that, process was easy. Highly recommend
Arrived around 3.30 to find front door locked and reception closed. Called an offsite call centre and was put on hold while they found someone that could let us in. The fellow who eventually arrived was gruff and didn’t make us feel very welcome at all. The rooms were cold and the windows left open. No central heating but only a little space heater that didn’t work. Bed was fine and TV had streaming services but they were the only positives.