Verified
6/10 Okay
Verified traveller
28 Jul 2018
Liked: Cleanliness, room comfort
Goods:
- Good looking lobby, cafe and restaurant
- Swimming pools and fitness facility are excellent and well maintained
- Rooms are modern and clean
Bads:
- Take a long time to get the room ready. I arrived at 1pm, hoping for early check-in and the room was not ready. I was told to come back at 3pm. When I came back at 3.30pm, the rooms are still not ready. The front desk are scrambling and took their time to find the rooms for us. - When we check in to the room, there is a strong foul smell from one of the room. The smell seems to come from the drain in the restroom.
We called the front desk to get alleviated. The maintenance tried to come several times to try to resolve it but the smell does not goes away.
- We stayed in 2 rooms with connecting doors and on both rooms the toilet cannot be flushed. We again called the maintenance several times and they tried to fix it several times. At the end, they seems to give up because they did not come on our last call. We ended up have to use the rest room in the common area. The last part here is not tolerable for a facility that claims to be a 5 star facility.
Verified traveller
Stayed 2 nights in Jul 2018