Room is not in clean condition, have ant in the bed, tv table, bath room and causing my body redness and itchy. Aircon is not cool at all and have to request to shift room at 11pm.
This place is very great
the breakfast are great! they have a lot of food to try
the room was clean and nice.
I stayed at the 23rd floor and it's hard to get dawn by elevator because they have a lot of people lived there and the prime time in the morning so many people used the elevator.
รีวิวที่ตรวจสอบแล้ว
2/10 แย่มาก
ผู้เข้าพักจริง
9 ต.ค. 2023
ไม่ชื่นชอบ: พนักงานและบริการ
No refund received!
The hotel facilities are relatively old. And I stayed at Swiss Belhotel Jakarta on September 10, 2023, checked out on September 11 and applied for a refund, but I have not received the refund yet.I was very angry, at that time, your front desk confirmed the email sent by Hotel.com agreeing to handle the refund and agreed to refund me the fees for the next five days within two weeks, but i still did not receive any information. I left my email address, card number, itinerary number on hotel.com and other information, but nobody answer my question on WhatsApp! Nobody deal the problem!
It was a nice staycation, the room is nice and very comfort to stay, clean and near busway. The breakfast has quite various type of foods like bread rice porridge and dimsum
They should fix the air conditioning in the rooms. Even though they moved me to 3 different rooms, the air conditioning is all below par. I would prefer to use their thick blanket to its full usage.
The spa on the 5th level is no longer free or charge, but if you're staying there, it's 50% off. Sauna and the baths look pretty nice.
Fix the AC!
The lobby and the entrance looks nice. But positive things end here. The path from the elevator to the rooms smelled like wet carpet with molds. The ceiling was worn down and damaged. Entering their suite room, centralized aircon was leaking and could not cool the whole room, bathroom was leaking, bed sheets, blanket and pillow looked old, worn, faded and torn. Simply the worst hotel I've had in years. I immediately transferred hotel the next day.
เข้าพัก 1 คืน, มีนาคม 2019
รีวิวที่ตรวจสอบแล้ว
6/10 พอใช้
Nicholas
21 ก.พ. 2019
ชื่นชอบ: พนักงานและบริการ
Room not clean and part of the carpet abit wet and sticky,thw breakfast are good
Our room was upgraded to an executive room at no extra cost. It was such a sweet welcome as it was our first day in Indonesia. I would like to commend your staff as well. They had been very helpful. My mom was super happy. So thank you, Swiss-Belhotel!❤