Big and clean rooms that keeps a good standard. Large beds, stable wifi, silent and good space for working or playing.
A lot of activities for kids at all ages with a mini version of a in-house water park and a kids club that has VR games and a large activity room.
Breakfast was good and had a lot of options.
Staff always friendly and accomodating.
Hotel property was great. Only thing leaving it. Taxi is a must and for some reason you have to pay 25,000rph every time you come back in to grounds. It's not the hotel that's charging its a park where the hotel is at.
Very nice , breakfast . The price to get your clothes laundered was outrageous. The best breakfast buffet for $5 usd and to get a couple pairs of underwear/ undershirts and socks was going to cost $20 usd !!!! Wow I could get my undies dry cleaned for less than that in the states!!
But overall good location and food was wonderful. Room was nice but not fantastic.
Horrible stay! When we entered our room at night itbwas full of cockroaches everywhere, on the bed in our bags and in our shoes! Receptionist and hotel were aware of the issue butbwere taking chances with guests. Tge momnet i complained they moved us to the newly renovated floor. Even then the room still smelled like drainage and the smell was stronger in the toilet. Avoid this hotel no matter what. Didnt expect Mercure to become such a third rate hotel.
Minus: We booked this hotel because of their breakfast buffet but we were totally disappointed with the local menu that they had. Nasi goreng was too oily, the stir-fry green beans looked like it was from yesterday's leftovers. The craziest part was the soup section. They had soto Tom Yum as one of the local menu. The lady named Nia from the restaurant was so rude to us. According to the receptionist, breakfast is included for children age 0-12 years old. While it didn't state when i booked the hotel from the internet. So Nia wasn't really believe when I said my daughter is 12 years old just because she is taller than me. Should we bring our id-card all along with us all the time? Nia was also very rude to one of her colleagues while we were sitting there enjoying our breakfast. It wasn't comfortable to hear. I don't think she fit to work with customer service.
We stayed for 2 nights and they didn't even clean our room and we didn't have enough toiletries and towels. We always need to call customer service for guidelines but not so often they answered our calls.
We booked for 4 non-smoking rooms, 3 of them were clean but 1 room smelled bad (someone's been smoking). They fixed that after 2 hours of waiting. They also placed us in different floor saying that the hotel was fully booked. I booked this hotel for 2-3 weeks ahead.
There were some insects inside the room as well.
Plus: The hotel is located inside Ancol. Those who worked at receptionist were very kind and friendly.
c The property was well maintained. However, the room that was initially allotted to us has a terrible odour akin to sewer smell. After highlighting it and requesting for a room change, we we pleasantly surprised with a room-upgrade.
goede faciliteiten, ook voor kleine kinderen. vriendelijke badmeesters bij het kinderzwembad. Ook personeel van de catering (complimenten voor mevrouw iin en haar collega's tijdens het ontbijtbuffet!)
Kids friendly. Courteous staff. Keep up good work.
เข้าพัก 1 คืน, สิงหาคม 2019
รีวิวที่ตรวจสอบแล้ว
4/10 แย่
Kenny
14 ก.ค. 2019
ไม่ชื่นชอบ: ความสะอาด, ความสะดวกสบายของห้องพัก
Overrated.
The room Is outdated. The window knobs are rusted. Towels are dirty. They don’t provide hand towels unless upon request. No soap dish on the sink. We booked 2 non smoking rooms and requested for adjacent. Instead got one of the adjacent room and other one down the hall. No availability I’m guessing. throughout the night, can smell cigarettes smoke seeping to our room. Constant loud noise outside the hallways. We booked for 3 nights of stay, After 1 night, we checked out early and adsorbed the cost for other 2 additional nights. For the price, wouldn’t come back.