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"The receptionist name "Aylin" very very kind and helpful. She is a first impression for the first day of my UK trips. The room is very clean , good bathtub , big ben view in my room so good (Room type : Suite with bigben view). If you need anyhelp or anything i phone called and all of the staff help a lot. I recommend you to stay here. Hope to meet them again!"

"It's was nice hotel to stay in deffo stay here again 😄👍❤️"

"Room was not clean and the kitchen sink area had broken and stained glass"

"Spa facilities are in need of redecoration. Booked a 3 bed Suite yet they wanted to charge for a third bed. The security /doorman were lovely- the friendliest of the staff. Cucumbers water in the lobby was good."

"Great, great room upgrade - thank you, loved the view! Emails prior to arrival from hotel as expected from previous stays never received (eg. % off drinks and / or food in bars and restaurant - fyi, we ALWAYS purchased the vouchers). When I queried why no emails were sent at front desk during check-in, two different members of staff tried to explain that it was to do with data protection laws (no, made no sense then or now) and I never got a coherent, logical answer despite several attempts at...

"I loved the art, carpets and colour in the hotel! We stayed here after a nearby wedding, It was very conveniently located and the breakfast was excellent!"

"TIENE UNA MUY BIENA UBICACIÓN, SU DESAYUNO ES MUY COMPLETO, Y EL PERSONAL ES MUY ATENTO. HABÍA RUIDO EN EL DIA ESTA EN REMODELACIÓN LA PLANTA BAJA."

"The hotel was lovely. I enjoyed my stay as usual!"