Dear Ms. Wang, Thank you for the feedback about your recent stay. We strive to give exceptional service every day, for every guest. We hope you will consider staying with us again in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed. Sincerely, Austin Lyu Guest Service Manager +86 572- 5117777