Front of property – evening/night

Reviews of Stay Hotel Waikiki

3 out of 5
Stay Hotel Waikiki
2424 Koa Ave, Honolulu, HI

Reviews

7.0

Good

Rating 10 - Excellent. 291 out of 1005 reviews" "
Rating 8 - Good. 269 out of 1005 reviews" "
Rating 6 - Okay. 196 out of 1005 reviews" "
Rating 4 - Poor. 115 out of 1005 reviews" "
Rating 2 - Terrible. 134 out of 1005 reviews" "

7.4/10

Cleanliness

8.2/10

Staff & service

6.6/10

Amenities

6.6/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

8/10 Good

Ankita

Liked: Cleanliness, staff & service
Proximity to waikiki Beach and other areas around.
Stayed 3 nights in Apr 2024
Response from Carolyn Ncube, General Manager on 30 Apr 2024
Mahalo nui loa, Ankita, for taking the time to rate and review your recent visit. Our amazing central location is unmatched especially considering the value of our nightly rates. We hope that you had a chance to fully explore all that Waikiki has to offer, and we hope that those happy memories will bring you back to STAY with us again!

10/10 Excellent

Vu

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 4 nights in Apr 2024
Response from Carolyn Ncube, General Manager on 30 Apr 2024
Mahalo nui loa, Vu, for celebrating our amazing central location, which attracts many new and returning guests! We hope to see you again very soon! Summer is gorgeous in Waikiki!

6/10 Okay

Raleigh

Travelled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
Daytime staff was excellent and nice. We had a service animal for my elderly sight impaired mother, which I called prior to booking to make them aware. Our room was nothing like the photos, TV did not work, no desk or table just two tiny beds. Had to wait for the manager to come “approve” the service animal, where she grilled my mom about it’s capabilities and told her they do not accept emotional support animals only proper service animals which is clearly what we had. Single elevator down for service without warning was also a challenge for my disabled mother. Overall did not feel this hotel managed expectations for us as guests well and was left with a bad taste.
Stayed 2 nights in Mar 2024
Response from Carolyn Ncube, General Manager on 30 Apr 2024
Aloha Raleigh, Mahalo nui loa for taking the time to share your valuable feedback on your stay and for giving me the opportunity to provide context to your narrative.Our Front Desk agents are able to check-in guests with service animals as long as said guests are amendable to answering these two legally-appropriate and sanctioned ADA questions:(1) Is the dog a service animal required because of a disability? (2) What work or task has the dog been trained to perform?In the case of you and your mother, however, you relayed a completely different explanation to our agent when you called than your mother did when she spoke directly to me in person. You also said that you could provide documentation for your dog, which is unnecessary for service animals once those two standard questions are answered by their owners. I needed to get involved because of this incongruity and, as such, gave you both the grace to accept your short stay reservation.We are a hotel that accepts service animals, as per federal law. As you may know, service animals have an entirely different function and legal classification than emotional support animals and/or pets. There are other hotels in Waikiki that can/will accept all three.Mahalo for celebrating our hotel team. I will be sure to share your kind words with them.

8/10 Good

Adelaide, San Francisco

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good room, construction site next to the hotel. Walking distance from the beach
Stayed 4 nights in Apr 2024
Response from Carolyn Ncube, General Manager on 30 Apr 2024
Mahalo nui loa, Adelaide, for sharing your positive review. While there is a construction site on the name street as our hotel, it's important to note that much of Waikiki and Honolulu metro are experiencing a huge construction boom that may affect lighter sleepers. To remedy this at our hotel, we have free ear plugs that are available upon request at our 24 Front Desk. Also, we find that most of our guests spend their daylight hours touring the entire island and enjoying our gorgeous natural settings, so by the time they return, construction has stopped for the evening. Hoping to see you for another visit soon!

6/10 Okay

AMBER

Liked: Cleanliness, staff & service
Stayed 2 nights in Apr 2024
Response from Carolyn Ncube, General Manager on 30 Apr 2024
Mahalo nui loa, Amber, for taking the time to rate your recent stay. While it looks like we did a solid job in delivering upon your expectations, I always welcome the opportunity to hear more from you directly. If you feel so inclined, please reach out to me by dialing our 24 hour Front Desk to leave a message with one of our agents. I'll be happy to return your call straight away. Wishing you happy and safe travels!

10/10 Excellent

Jimmy

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always a pleasure to stop by in the same area with the reasonable room rate and the convenience to the beach and the shopping center as well. The staff was super nice and then they’re always happy to see me.
Stayed 5 nights in Apr 2024
Response from Carolyn Ncube, General Manager on 30 Apr 2024
Mahalo nui loa, Jimmy, for choosing us time and again whenever you visit Waikiki. We are always happy to see friendly faces who, with their reciprocal Aloha spirit, quickly become fond members of our hotel 'ohana. We are honored that you consider us your home away from home! See you again soon!

8/10 Good

Dejeane

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall nice place to stay
Stayed 3 nights in Apr 2024
Response from Carolyn Ncube, General Manager on 30 Apr 2024
Mahalo nui loa, Dejeane, for seeing the best in us. We are thrilled to know that you found value in your overall experience! Wishing you many happy and safe returns to the islands!

10/10 Excellent

JENICE, LAGUNA NIGUEL

Liked: Cleanliness, staff & service, property conditions & facilities
They were very accommodating
Stayed 3 nights in Apr 2024
Response from Carolyn Ncube, General Manager on 30 Apr 2024
Mahalo nui loa, Jenice, for your five out of five star rating and review! We are always happy to know that we've made our guest stays both pleasant and memorable. We hope to see you again in the islands very soon!

10/10 Excellent

Suwayne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in and check out was great.Customer service both times was top notch.
Stayed 1 night in Apr 2024
Response from Lexuss on 27 Apr 2024
Aloha Suwayne, Mahalo nui loa for the remarkable FIVE OUT OF FIVE review! We are so glad to see that you took a chance on us again and that we were able to show you our authentic Aloha spirit here at our hotel. We hope to be able to host you again in the near future; until then, we wish you safe travels. A Hui Hou, Lexuss Guest Service Experience

6/10 Okay

zhaofu

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
There is no desk as the pictures it shows
Stayed 4 nights in Apr 2024
Response from Carolyn Ncube, General Manager on 26 Apr 2024
Aloha Zhaofu,Mahalo nui loa for taking the time to share your rating and review. It sounds like you may have booked a twin bed room for your recent stay. Only our queen bed rooms and our rooms with a queen and sofa bed have the desks as per our advertised photos. We wish you happy and safe travels as well as many returns back to our beautiful islands!

6/10 Okay

Yevgeniy

Travelled with family
Liked: Cleanliness, staff & service, amenities
Very good location of this property. But room needs at least one dresser and small table with two chairs. Rooms were poor furnished.
Stayed 7 nights in Apr 2024
Response from Carolyn Ncube, General Manager on 25 Apr 2024
Mahalo nui loa, Yevgeniy, for taking the time to share your feedback regarding what you would like to see in terms of additional furnishings in our rooms. I'll be sure that our corporate office is aware of your suggestions as it makes plans to refresh the form and function of our guest rooms. Wishing you happy and safe travels going forward!

6/10 Okay

Jeynell

Travelled with partner
Liked: Staff & service, property conditions & facilities
Great location
Stayed 3 nights in Apr 2024
Response from Carolyn Ncube, General Manager on 25 Apr 2024
Mahalo nui loa, Jeynell, for taking a moment to rate and review your recent STAY. We hope that you took full advantage of our close, central proximity to the best part of Waikiki Beach where an array of restaurants and shops abound. We hope to see you again in the very near future and wish you many happy returns to the islands!

10/10 Excellent

pamela

Travelled with family
Liked: Cleanliness, staff & service, amenities
The Stay met our needs for 3 day stay. The area is extremely noisy night and day so I had to move. Staff are lovely and accommodating and complimentary coffee very good. Cute luttle pineapple candies and fun treats in a basket were exciting. Happy to have complimentary beach chair and umbrella. Construction noise no fault of the hotel!!! Mahalo :) Pam Thompson Canada
Stayed 3 nights in Apr 2024
Response from Carolyn Ncube, General Manager on 25 Apr 2024
Mahalo nui loa, Pam, for your celebratory FIVE OUT OF FIVE star rating and review! I'm always so happy to see our team being recognized for their authentic Aloha spirit, which along with our amazing central location, our convenient amenities, and our clean and comfortable rooms, are some of the best highlights of our hotel. We do hope that we have the honor and pleasure of hosting you again in the very near future!

10/10 Excellent

Chloe

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staffing and pretty convenient
Stayed 2 nights in Apr 2024
Response from Lexuss on 24 Apr 2024
Aloha Chloe, Mahalo nui loa for your FIVE OUT OF FIVE review! We are always happy to see our guests recognizing the highlights of our hotel, the main one being our incredible team! We hope to see you again very soon! Wishing you and yours safe travels! Mahalo,LexussGuest Service Experience

6/10 Okay

Fredrica

Travelled with family
Liked: Cleanliness, staff & service
The staff was pleasant and helpful. The room was clean but disappointing. The room was small and needed an upgrade. The queen and sofa beds were low. The sofa bed was uncomfortable. I wish I had spent more so I had a better ambiance.
Stayed 2 nights in Apr 2024
Response from Lexuss on 24 Apr 2024
Aloha Fredrica, Mahalo nui loa for taking the time out of your day to write us a review. We are glad that you recognized one of the amazing highlights of our hotel, which is our accommodating staff. We appreciate the feedback on our rooms, and we are going to be doing a refresh of our building in the near future. We hope that you will take a chance on us and allow us to host you again. Until then, we wish you safe travels. Mahalo, Lexuss Guest Service Experience

8/10 Good

Nichole

Liked: Cleanliness, staff & service
Stayed 2 nights in Apr 2024
Response from Lexuss on 24 Apr 2024
Aloha Nichole, Mahalo nui loa for taking the time out of your day and celebrating your experience at our hotel with a high rating! We are so happy to know that you found value in your STAY, and we hope to have the pleasure of hosting you again in the near future!Mahalo,LexussGuest Service Experience

6/10 Okay

Suwayne

Liked: Cleanliness, amenities, property conditions & facilities
The check out persons were wonderful.The check in person needs some customer service training.
Stayed 1 night in Apr 2024
Response from Lexuss on 21 Apr 2024
Mahalo, Suwayne, for taking the time to rate your stay. We hope that you have a moment to go one step further to reach out to us directly with your take on what went right and where we could have improved your experience. The more we know, the more we grow. Mahalo, Lexuss Guest Service Experience

2/10 Terrible

Michael

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Crysta S. Front Desk Agent on 22 Apr 2024
Mahalo, Michael, for taking the time to rate your stay. We hope that you have a moment to go one step further to reach out to us directly with your take on what went right and where we could have improved your experience. The more we know, the more we grow

10/10 Excellent

Jesse, anchorage

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Check-In quick and seamless. Convenient location. OnSite Keurig Coffee Bar was Super nice. Morning newspaper. Mango or Pink towels available for no charge. I think included in guest fee. I paid for parking which was secure and convenient. Shower is HOT!!! Very nice.. only drawback.. AC blowing right on head of bed in the room. I just put my feet at the head and my head at the foot.😎
Stayed 3 nights in Apr 2024
Response from Crysta S. Front Desk Agent on 20 Apr 2024
Aloha Jesse, Mahalo nui loa for your FIVE OUT FIVE review! We are always happy to see our guests recognizing the highlights of our hotel, the main one being our incredible team! We hope to see you again very soon! Wishing you and yours safe travels! Mahalo!

10/10 Excellent

kathy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's quaint, staff is helpful friendly, good snacks/coffee. Only the room floor/building is tilted probably due to settling. Makes for unbalance walking and uneasiness feeling dizzy.
Stayed 6 nights in Apr 2024
Response from Crysta S. Front Desk Agent on 20 Apr 2024
Aloha Kathy, Mahalo nui loa for your FIVE OUT FIVE review! We are always happy to see our guests recognizing the highlights of our hotel, the main one being our incredible team! We hope to see you again very soon! Wishing you and yours safe travels! Mahalo

10/10 Excellent

madison

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Lovely staff.
Stayed 5 nights in Apr 2024
Response from Lexuss on 19 Apr 2024
Aloha Madison, Mahalo nui loa for your FIVE OUT FIVE review! We are always happy to see our guests recognizing the highlights of our hotel, the main one being our incredible team! We hope to see you again very soon! Wishing you and yours safe travels! Mahalo, Lexuss Guest Service Experience

10/10 Excellent

Gary, Castro Valley

Travelled with partner
Great location and friendly staff
Stayed 2 nights in Apr 2024
Response from Lexuss on 18 Apr 2024
Aloha Gary,Mahalo nui loa for your FIVE OUT OF FIVE review. We are glad to see that you enjoyed our amazing central location here in Waikiki. We are glad to see that our staff made a great impression on you! We hope that, with your overall great experience, you decide to STAY with us again. Until then, we wish you and your family safe travels. A hui hou, Lexuss Guest Service Experience

6/10 Okay

Jennifer

Liked: Staff & service
The room is quite loud from karaoke all night but the staff is nice and the coffee is hot.
Stayed 1 night in Dec 2023
Response from Lexuss on 18 Apr 2024
Aloha Jennifer, Thank you for taking the time out of your day to leave us a review. We are happy to see that we met your expectations here at our hotel. We hope that you have made a lot of great memories here on the beautiful island of Oahu and that it brings you back to STAY with us again. Until then, we wish you and yours safe travels. Mahalo, Lexuss Guest Service Experience

6/10 Okay

Lili

Liked: Property conditions & facilities
My check in could’ve been less stress from long hours of traveling. My reservation was held due to time differences my cards would only unlock until it hid midnight Hawaiian time zones. I was told to wait until midnight it was only 8pm. I managed to change my time zone on my phone since they have not familiar with that. Then finding parking which was a ten minute walking back to the hotel.
Stayed 2 nights in Apr 2024
Response from Lexuss on 18 Apr 2024
Aloha Lili, Mahalo for your feedback and for giving us the opportunity to give context to your review. Your reservation was a hotel collect, which means that you needed to pay for your reservation with your personal credit card, which did not have the funds on it at the time you chose to check-in. It is our policy to only check-in guests who can pay for their reservation; indeed, this is a standard hotel practice. Thank you again for relaying your feelings about your experience and for letting us clarify the matter for you. Mahalo, LexussGuest Service Experience

10/10 Excellent

Oscar-Roy, Wahiawa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall an excellent stay. A 5 minute walk to one of the most iconic stretches of Waikiki Beach and some of the best shopping centers and restaurants on the island like the Royal Hawaiian center, the International Market and dozens upon dozens of food trucks and entertainers. Even walking distance from both the aquarium and the Zoo! We were on the seventh floor and could see the mountains and the ocean from the balcony. While not a sweeping view was still very beautiful especially with the city lights. The staff were very friendly and accommodating. They have a Wang Chung karaoke bar downstairs if that's your thing and have free coffee bar in the lobby throughout the day with plenty of beach amenities. The room it's self was very simple but cozy with just the two beds, fridge, microwave and tv with a bathroom and balcony. It seems pretty lively in the area but didn't get any disturbances in the night either. Overall had a great time swimming and just taking in the sights, highly recommend!
Stayed 3 nights in Apr 2024
Response from Crysta S. Front Desk Agent on 15 Apr 2024
Aloha Oscar-Roy, Mahalo nui loa for the FIVE OUT OF FIVE rating! We are happy to see that we met your expectations here at our hotel. We hope that you have made a lot of great memories here on the beautiful island of Oahu and that it brings you back to STAY with us again. Until then, we wish you and yours safe travels.Mahalo!

8/10 Good

Jeannette, Kahului

Travelled with partner
Liked: Cleanliness, staff & service, amenities
In spite of mixed reviews, we chose to "Stay" because of its great location - literally next door to our favorite south shop, a block from the beach and a block from a number of our favorite restaurants. Our room was adequate in size, with a futon, desk and armchair. Was excited that we had a microwave, EMPTY fridge and coffee maker - although there was coffee and snacks all morning through 3 PM every day! They also had a filtered water dispenser! The bathrooms were tiny, but functional The only negatives were they did not have windows that could open nor blackout drapes and a teeny tiny tv. The staff was always friendly, helpful and informative. The next time we stay here, we are definitely gonna ask for a room on a higher floor, and away from back of the hotel so as not to be awakened by the daily pick up of trash and then late night departure of guests from the very, very busy karaoke bar downstairs.
Stayed 4 nights in Apr 2024
Response from Crysta S. Front Desk Agent on 14 Apr 2024
Aloha Jeannette, Mahalo nui loa for taking the time to rate your guest experience. We are happy to know that you enjoyed your time at our hotel and that you found value in your overall visit. We hope to have the pleasure of hosting you again in the very near future. Wishing you safe travels back to the islands.

10/10 Excellent

JINZHU, San Francisco

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location
Stayed 3 nights in Jan 2024
Response from Lexuss on 12 Apr 2024
Aloha Jinzhu,Mahalo nui loa for choosing to spend your vacation here with us! We are happy to see that you found value in our amazing central location. We hope that, with your overall great experience, you decide to STAY with us again. Until then, we wish you and your family safe travels.A hui hou,LexussGuest Service Experience

10/10 Excellent

Erik Friis

Stayed 1 night in Apr 2024
Response from Carolyn Ncube, General Manager on 30 Apr 2024
Mahalo nui loa, Erik, for rating your stay a FIVE OUT OF FIVE stars! We are grateful for your celebration and hope to see you again very soon!

8/10 Good

Melissa

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Loved the staff very friendly! Loved the area everything was so close. Could walk anywhere in the area.
Stayed 9 nights in Mar 2024
Response from Carolyn Ncube, General Manager on 8 Apr 2024
Mahalo nui loa, Melissa, for taking the time to rate and review your stay with such celebration! We are always happy to see our guests recognizing the highlights of our hotel, the main one being our incredible team! We hope to see you again very soon! Wishing you and yours safe travels!

6/10 Okay

JONATHAN

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Not a bad hotel. Good for those in a budget
Stayed 7 nights in Mar 2024
Response from Lexuss on 6 Apr 2024
Aloha Jonathan, Mahalo nui loa for taking the time to rate your guest experience. We are happy to know that you enjoyed your time at our hotel and that you found value in your overall visit. We hope to have the pleasure of hosting you again in the very near future. Wishing you safe travels back to the islands.A hui hou, Lexuss Guest Service Experience

10/10 Excellent

Benjamin Pongtep

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Crysta S. Front Desk Agent on 7 Apr 2024
Mahalo for your 5 out of 5 star rating. We are always happy to know when our guests have enjoyed their time in Waikiki, and we hope that you choose us again when you make it back out to the islands!

10/10 Excellent

Patricia Ruth

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Terrific rooster LOL Super staff Great service Very clean 1 block to Waikiki Beach Close to lots of restaurant choices Amazing shopping opportunities
Stayed 1 night in Mar 2024
Response from Crysta S. Front Desk Agent on 6 Apr 2024
Mahalo for your 5 out of 5 star rating. We are always happy to know when our guests have enjoyed their time in Waikiki, and we hope that you choose us again when you make it back out to the islands!

10/10 Excellent

Patricia Ruth

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
1 block to Waikiki Beach Close to amazing shopping and lots of restaurants Super Great staff
Stayed 1 night in Mar 2024
Response from Crysta S. Front Desk Agent on 6 Apr 2024
Mahalo for your 5 out of 5 star rating. We are always happy to know when our guests have enjoyed their time in Waikiki, and we hope that you choose us again when you make it back out to the islands!

10/10 Excellent

Melisa

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Nice customer service.nice and clean place…I like it.
Stayed 1 night in Apr 2024
Response from Carolyn Ncube, General Manager on 5 Apr 2024
Mahalo nui loa, Melisa, for your FIVE STAR rating and review! We are thrilled to know that we exceeded your expectations, and we hope that we will have the pleasure of seeing you again very soon! Until then, we wish you and yours all the best!

10/10 Excellent

CHENGMIN

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from Gee on 5 Apr 2024
Mahalo for your 5 out of 5 star rating. We are always happy to know when our guests have enjoyed their time in Waikiki, and we hope that you choose us again when you make it back out to the islands!

10/10 Excellent

Cassandra L

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was wonderful
Stayed 3 nights in Mar 2024
Response from TOSHI on 8 Apr 2024
Mahalo Cassandra, for your 5 out of 5 star rating. We are always happy to know when our guests have enjoyed their time in Waikiki, and we hope that you choose us again when you make it back out to the islands!

8/10 Good

Shanson

Stayed 1 night in Apr 2024
Response from Lexuss on 24 Apr 2024
Aloha Shanson, Mahalo nui loa for taking the time out of your day and celebrating your experience at our hotel with a high rating! We are so happy to know that you found value in your STAY, and we hope to have the pleasure of hosting you again in the near future!Mahalo,LexussGuest Service Experience

10/10 Excellent

Sherlyn

Stayed 2 nights in Mar 2024
Response from Anna P, Front Desk on 1 Apr 2024
Sherlyn Mahalo for your 5 out of 5 star rating of your recent STAY! We are always happy to know when our guests have enjoyed their time in Waikiki, and we hope that you choose us again when you make it back out to the islands!

8/10 Good

Louis Carl

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Carolyn Ncube, General Manager on 29 Mar 2024
Mahalo nui loa, Louis Carl, for celebrating your experience at our hotel with a high rating! We are so happy to know that you found value in your STAY, and we hope to have the pleasure of hosting you again in the near future!

2/10 Terrible

Randy

Stayed 4 nights in Mar 2024
Response from Lexuss on 17 Apr 2024
Aloha Randy, Mahalo for taking the time to rate your stay. We do hope that you consider contacting us directly at our hotel so that we can discuss the particulars of your visit. We are always looking to improve, and the more we know, the more we grow. Wishing you happy and safe travels going forward!A Hui Hou,LexussGuest Service Experience

4/10 Poor

Spencer

Liked: Staff & service
Disliked: Property conditions & facilities
Na
Stayed 2 nights in Mar 2024
Response from Carolyn Ncube, General Manager on 25 Mar 2024
Mahalo, Spencer, for taking the time to rate your stay. I do hope that you consider contacting me directly at our hotel so that we discuss the particulars of your visit. We are always looking to improve, and the more we know, the more we grow. Wishing you happy and safe travels going forward!

8/10 Good

Chiragkumar Ratilal

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Budget friendly and convenient location. Easy access to beach and other amenities.
Stayed 6 nights in Mar 2024
Response from Carolyn Ncube, General Manager on 25 Mar 2024
Mahalo nui loa, Chiragkumar, for taking the time to rate and review your recent stay. We are so happy to know that you found value in your overall experience, and we hope to see you again soon! Wishing you and yours happy and safe travels!

10/10 Excellent

Christina

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was conveniently located and parking was a breeze! The staff members Ruffa and Crysta were great! They provided excellent customer service and were very helpful with the questions I had and things I needed. I would definitely stay again.
Stayed 1 night in Mar 2024
Response from Carolyn Ncube, General Manager on 25 Mar 2024
Mahalo nui loa, Christina, for your FIVE OUT OF FIVE star rating and review! We are thrilled to hear that you appreciated Rufa and Crysta's Aloha spirit...I'll be sure to let them know that you celebrated them in your review. We do hope that you choose us again for your next STAY in Waikiki! Happy and safe travels to you and yours!

8/10 Good

Thomas Allyn

Travelled with family
Very close to Waikiki beach … overall good price
Stayed 7 nights in Mar 2024
Response from Lexuss on 23 Mar 2024
Aloha Thomas, Mahalo nui loa for choosing to spend your vacation here with us! We are happy to see that you found value in our amazing central location. We hope that, with your overall great experience, you decide to STAY with us again. Until then, we wish you and your family safe travels.A hui hou, LexussGuest Service Experience

6/10 Okay

Jamie

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Mahalo, Crysta S. Front Desk Agent on 23 Mar 2024
Thank you, Jamie, for taking the time to rate your guest experience. We are happy to know that you enjoyed your time at our hotel and that you found value in your overall visit. We hope to have the pleasure of hosting you again in the very near future. Wishing you safe travels back to the islands.

8/10 Good

Preston

Stayed 1 night in Mar 2024
Response from Lexuss on 9 Apr 2024
Aloha Preston, Mahalo nui loa for choosing to spend your vacation here with us at The Stay Hotel. We are glad to see that you enjoyed your stay here with us. We hope that you choose to STAY with us again. Until then, we wish you safe travels.Mahalo, Lexuss Guest Service Experience

6/10 Okay

Kevin

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Run down limited amenities.
Stayed 8 nights in Feb 2024
Response from Carolyn Ncube, General Manager on 18 Mar 2024
Mahalo nui loa, Kevin, for taking the time to share your feedback. For only 15 plus tax per day, our convenient and comprehensive amenity package includes:*Fresh Hawai'i-based Lion brand coffee*Use of beach towels and recreational beach equipment*Use of our business center*Use of our laundry facilities with detergent and dryer sheets providedNot listed as they are additional to these amenities are the variety of local snacks and Aloha gifts that we happily share with our valued guests when they are made available.Mahalo again for sharing your perspective. We wish you many happy and safe returns to the islands!

8/10 Good

KATHLEEN, Salida

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was clean and the staff were GREAT!, only less than 2 blocks to the beach. We didn't have or need a car. We used Lyft to get to/from airport. There is a karaoke bar in the hotel called Wang Chung's. The area appeared safe and quiet for Waikiki. Good coffee in the lobby, Fair price for room.
Stayed 2 nights in Mar 2024
Response from Carolyn Ncube, General Manager on 14 Mar 2024
Mahalo nui loa, Kathleen, for taking the time to rate and review your recent STAY! You've touched upon many of the top highlights of our hotel: our team, or clean/comfortable rooms, and, of course, our central location. We hope that you have many happy and safe returns to the islands, and the next time you're in Waikiki, we hope that you'll STAY with us again!

10/10 Excellent

Alisha

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff where so friendly and kind. Everything was clean and neat. Would go back again for sure
Stayed 5 nights in Mar 2024
Response from Carolyn Ncube, General Manager on 14 Mar 2024
Mahalo nui loa, Alisha, for celebrating our team's energy and service with a FIVE STAR rating and review! It has been a pleasure hosting you, and we hope to see you again in the very future!

6/10 Okay

Hazel

Travelled with family
Liked: Staff & service
Everything is within walking distance. The building is a bit old but you get what you pay for. Friendly staff. Our TV was out of service but they guve us credit for something else.
Stayed 3 nights in Feb 2024
Response from Carolyn Ncube, General Manager on 12 Mar 2024
Mahalo nui loa, Hazel, for taking the time to rate and review your recent STAY. We are happy to know that you found value in the best of what we have to offer: an authentically Aloha spirited team, an amazing central location, and clean/comfortable rooms. We do hope that you find yourself returning to our magical islands many times over and choosing to STAY with us again when you are in Waikiki.