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Reviews of SpringHill Suites by Marriott Holland

2.5 out of 5
SpringHill Suites by Marriott Holland
3084 WEST SHORE DRIVE, Holland, MI

Reviews

9.2

Wonderful

Rating 10 - Excellent. 219 out of 319 reviews" "
Rating 8 - Good. 71 out of 319 reviews" "
Rating 6 - Okay. 17 out of 319 reviews" "
Rating 4 - Poor. 5 out of 319 reviews" "
Rating 2 - Terrible. 7 out of 319 reviews" "

9.6/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Bethany

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great quiet location, walkable to restaurants, very easy and accessible around the building.
Stayed 1 night in May 2024
Response from Amanda on 20 May 2024
Thank you for your review glad you enjoyed your stay

8/10 Good

Aundrey

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place. Get a room on the top floor so you don't hear footsteps above you
Stayed 2 nights in May 2024

10/10 Excellent

Julie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel. Easy to get to. Staff was very helpful and friendly!
Stayed 2 nights in May 2024
Response from amanda on 19 May 2024
Thank you for your review glad you enjoyed your stay

8/10 Good

Paula, Canyon Lake

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only reason I’m not giving it a 5 is because the breakfast was really lacking. It was a busy weekend, perhaps they should have staffed the hotel a little bit more. They kept running out of coffee and many of the food options. The women that were working were trying hard to accommodate everyone, it didn’t work out.
Stayed 3 nights in May 2024

10/10 Excellent

Nausser

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There is DQ right by it! Good ice cream!😂
Stayed 1 night in May 2024
Response from amanda on 13 May 2024
Thank you for your review and glad you enjoyed DQ being close

8/10 Good

Hilda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable beds, spacious room
Stayed 5 nights in May 2024

6/10 Okay

Deborah

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
Hotel was very nice and welcoming, however we received no housekeeping for 5 days which was unacceptable. Even requesting clean glasses didn’t happen. When they did “refresh” our room they straightened one bed and left the other one. We were not happy.
Stayed 5 nights in May 2024

10/10 Excellent

Annette

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Diane

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay, we stayed 4 nights . Great breakfast included. So many food items to choose from. The staff is very friendly.
Stayed 4 nights in Apr 2024

10/10 Excellent

Fred R

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and quiet
Stayed 1 night in Apr 2024
Response from Amanda on 26 Apr 2024
So Glad you enjoyed your stay, Thank you for giving us a review

10/10 Excellent

Kimberley

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fast and easy check in with welcoming staff.
Stayed 1 night in Apr 2024
Response from Amanda on 14 Apr 2024
Thank you for taking time out of your day to give us a review and glad you enjoyed your stay

10/10 Excellent

Samuel, Upper Arlington

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean. Convenient for work.
Stayed 1 night in Apr 2024
Response from Amanda on 10 Apr 2024
Glad you enjoyed your stay and thank you for your review

10/10 Excellent

Jeannette

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms were clean and large compared to other places I've stayed. Property seems very new. Staff were friendly
Stayed 2 nights in Mar 2024
Response from Amanda on 1 Apr 2024
Glad you enjoyed your stay with us and thank you for letting us know how you liked your stay

10/10 Excellent

FARID

Stayed 2 nights in Mar 2024
Response from Amanda on 14 Apr 2024
So Glad you enjoyed your stay with us and thank you for sharing your experience with us

10/10 Excellent

Jody

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was very nice and helpful! The room was perfect.
Stayed 5 nights in Mar 2024
Response from Amanda on 12 Mar 2024
We are so glad that you enjoyed your stay with us. Thank you for taking time to give us a review.

10/10 Excellent

Semir

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service good stuff from A to Z
Stayed 3 nights in Mar 2024
Response from Amanda on 10 Mar 2024
Thank you for taking your time to give us a review and Glad you enjoyed your stay

10/10 Excellent

Phyllis

Liked: Cleanliness, staff & service, property conditions & facilities
Good breakfast great room
Stayed 3 nights in Feb 2024
Response from Amanda on 15 Feb 2024
Thank you so much for staying at SpringHill suites, we appreciate the feedback and glad that you enjoyed The breakfast and room.

10/10 Excellent

Romana

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay! Rooms are clean, and service was excellent! Highly recommend it.
Stayed 1 night in Feb 2024
Response from Amanda S on 15 Feb 2024
Thank you so much for taking your time to give us a review. We are so Happy that you Enjoyed your stay at Springhill Suites in Holland

10/10 Excellent

Sophia

Travelled with family
The staff made me feel so comfortable the room was great clean and breakfast was amazing
Stayed 1 night in Jan 2024
Response from Tessa on 2 Feb 2024
Hello Sohpia!Thank you very much for your positive feedback! I appreciate you taking the time to leave us a positive review - it is always so encouraging for the staff to hear their efforts pay off! Please come see us again if you are ever back in the area.

10/10 Excellent

emily

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Amanda S on 15 Feb 2024
Thank you so much for taking your time to review Springhill suites, we appreciate it

10/10 Excellent

mark

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Amanda S on 15 Feb 2024
Thank you so much for taking your time to review Springhill suites, we appreciate it and glad you enjoyed your stay with us.

10/10 Excellent

Megan

Stayed 1 night in Dec 2023
Response from Amanda S on 15 Feb 2024
Thank you so much for taking your time to review Springhill suites, we appreciate it and glad you enjoyed your stay in Holland at Springhill suites

4/10 Poor

Leticia

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a short stay at this hotel with my husband and mother-in-law and did not have a great experience for several reasons. 1) The front desk person could not pull up my membership when I checked in and indicated that I should ask the manager the next day. I’ve been staying at Marriott hotels for a long time and this is the first in which the front desk could not pull up a members information. Not to mention, for the most part as I would come in and out of the hotel, the front desk person would not be there. 2) The room was not cleaned. Apparently they only clean every other day which the front desk did not explain nor ask. When my husband asked for clean towels, the night front desk person did not know why our room wasn’t cleaned. I found out after I checked out. 3) The free coffee in the lobby was cold and although there was someone cleaning in the area, they didn’t clean the coffee area so there was coffee spills all over. 4) The shower pressure in my room 420 was super low. My quick shower turned out long. Although it improved a little after I ask the front desk if they can fix it, it was still slow. The hot water was also not hot so I suggest avoiding this room. It did make me wonder as to why the front desk offered me any room on any floor except for the first floor (all rooms on the first floor are booked). Maybe because folks knew about the water pressure? For the price that I paid, I think it was way too based upon the experience.
Stayed 2 nights in Dec 2023

10/10 Excellent

Ayad

Liked: Cleanliness, staff & service, property conditions & facilities
I love the room very clean
Stayed 1 night in Nov 2023

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quick Business Trip
The stay was great. Room was clean and comfortable. Hotel is located next to a Mall area which has lot of restaurants, retail stores, etc. The breakfast was good. I am vegetarian and had roasted potato most days which was nice! Receptionist was respectful, friendly and willing to help beyond her duty.
Stayed 4 nights in Nov 2023

10/10 Excellent

Les

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay, location & breakfast was very good BUT Iwas quoted $135 and charged 165. Not fair.
Stayed 1 night in Oct 2023

10/10 Excellent

Mary

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and up to date facilities. Staff was friendly and helpful.
Stayed 1 night in Oct 2023

10/10 Excellent

James

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had a great stay
Stayed 1 night in Oct 2023

8/10 Good

Melissa

Liked: Staff & service, property conditions & facilities, room comfort
Great stay
This was a wonderful room and a great hotel. I took advantage of breakfast every day of the stay and it was different enough to make the the variety enjoyable. The only drawback of our stay was that we were supposed to receive housekeeping every other day. Unfortunately, we did not get housekeeping at all during our 4 night stay. I was able to go to the front desk and get additional clean towels, and the girl cleaning on our floor emptied the trash cans for us. However, it would have been nice to have a refresh during the stay. Otherwise, the room was perfect for our getaway. I would definitely stay here again.
Stayed 4 nights in Oct 2023

10/10 Excellent

Tamara

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Son getting married and came from up north to stay in Holland by him. Great stay!
Stayed 1 night in Oct 2023

10/10 Excellent

Tamara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My son was getting married in Grand Rapids and he lives in Holland. I wanted to be close to his house to spend more time. Also, it was mother and father anniversary and they stayed at the hotel with us. Everything is great!
Stayed 1 night in Oct 2023

10/10 Excellent

Diane

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Clean, great breakfast
Stayed 1 night in Oct 2023

10/10 Excellent

Carol

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very pleased with our stay.
We were very pleased with our stay. The hotel is very modern and our room was spacious. Location worked great for our stay.
Stayed 1 night in Oct 2023
Response from Chelsea on 10 Oct 2023
We're so glad you enjoyed your stay with us here in Holland! We appreciate you for the great feedback and welcome you back anytime!

10/10 Excellent

Jamie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023
Response from Chelsea on 8 Oct 2023
Thank you so much for staying with us! We're so glad you enjoyed your time here in Holland!

8/10 Good

Deborah

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Chelsea on 8 Oct 2023
We appreciate your feedback, thank you for staying with us!

10/10 Excellent

Yenny

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and nice desk staff .
The rooms are clean, quite rooms , desk staff always helpful and respectful.
Stayed 2 nights in Sep 2023
Response from Chelsea on 8 Oct 2023
Thank you so much for your feedback! We really appreciate you staying with us and we're so glad you enjoyed your time here!

10/10 Excellent

Raymond

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 2 nights in Sep 2023
Response from Chelsea on 3 Oct 2023
Thank you so much for staying with us, we're glad you enjoyed your time here!

10/10 Excellent

Dwayne

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Chelsea on 3 Oct 2023
Thank you for staying with us! We're so glad you enjoyed your time here in Holland!

8/10 Good

Chuck

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023
Response from Chelsea on 3 Oct 2023
Thank you for staying with us! We appreciate your feedback!

8/10 Good

Barbara

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk staff were friendly, approachable and helpful. Property nicely appointed (bland decor), clean, breakfast included. Convenient to major highway and commercial shopping centers with shopping and restaurants. Need to drive to downtown Holland and local attractions. Good value for the price.
Stayed 2 nights in Sep 2023
Response from Chelsea on 22 Sep 2023
We're glad you enjoyed your stay with us, thank you for the feedback!

8/10 Good

Gary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Chelsea on 22 Sep 2023
Thank you for your feedback, we appreciate you staying with us!

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Chelsea on 22 Sep 2023
Thank you for staying with us! We're so glad you enjoyed your time in Holland!

2/10 Terrible

Stacie, LaPorte

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
The property looks nice, and the breakfast is good. But don't book a first floor room here. We laid awake half the night as due to tremendous noise caused by the guests above us, walking back and forth across the room. All the fixtures in our room were rattling and banging. I don't think it was anything more than walking, so it had to be a structural issue. But we were awake until after 2 am and then awaked with it again before 7 am. The desk clerk said she could not issue any type of credit because a manager was not on site and because we had booked through Expedia. We took our concern to Expedia, who said they contacted the property several times but got no response. It was a very disappointing getaway for a couple who rarely has the opportunity to take one.
Stayed 1 night in Sep 2023
Response from Chelsea on 8 Oct 2023
We deeply apologize for your experience here at Springhill Suites, you have been contacted by a manager to resolve this issue.

8/10 Good

Keri

Travelled with family
Liked: Cleanliness, staff & service, amenities
First off, we were here for one overnight stay after going to a GVSU football game. We opted for King room that had a separate couch with trundle for our teenage son to have his own space. The king bed and pillows along with electronic hook ups were all very nice. The trundle bed was uncomfortable and the surrounding walls, ceiling/floors seemed to carry any noise and vibrations throughout. The facility had a nice breakfast bar and guest services was welcoming and accomodating. Not sure we would stay again due to the noise from simply walking across the floor not being buffered.
Stayed 1 night in Sep 2023
Response from Chelsea on 22 Sep 2023
Hi Keri, we're so sorry that your experience with us was not up to your expectation! If you had expressed your discomfort with the Front Desk staff we would have been more than happy to move you to a room that was more comfortable to you and your family as long as we had the availability to do so! You are also more than welcome to request a higher floor room if you are sensitive to noise! Thank you again for your feedback, and we hope your overall stay with us was pleasant!

10/10 Excellent

Anais

Stayed 1 night in Jul 2023
Response from Chelsea on 22 Sep 2023
We're so glad you enjoyed your stay! Thank you so much for your feedback!

10/10 Excellent

Jennifer

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great stay! The staff was very friendly. We had a king room and it was very clean and spacious. Breakfast was delicious. We would definitely stay here again!
Stayed 1 night in Sep 2023
Response from Chelsea on 22 Sep 2023
Thank you so much for your compliments Jennifer!! We're so glad you enjoyed your stay here with us! Looking forward to seeing you next time!

10/10 Excellent

Benjamin, San Diego

Stayed 1 night in Sep 2023
Response from Chelsea on 3 Oct 2023
Thank you so much for staying with us, we're glad you enjoyed your time here!

10/10 Excellent

Javier

Stayed 1 night in Sep 2023
Response from Chelsea on 3 Oct 2023
Thank you for staying with us! We're glad you enjoyed your stay!

10/10 Excellent

Marsha

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We felt very comfortable there and everyone was helpful and welcoming.
Stayed 4 nights in Aug 2023
Response from Chelsea on 15 Sep 2023
We appreciate the feedback! Thank you for staying with us, glad you had a good stay!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Tiny sink
Nice place to stay for the most part. The air conditioner is a little loud. And the bathroom has the smallest sink I’ve ever seen in a bathroom, making it very difficult to shave and wash one’s face without splashing water all over the place.
Stayed 2 nights in Aug 2023
Response from Chelsea on 30 Aug 2023
We appreciate your feedback and thank you for staying with us!