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Reviews of Schlosshotel Burg Schlitz

Schlosshotel Burg Schlitz
Schlosshotel Burg Schlitz, Burg Schlitz 2, Hohen Demzin, Mecklenburg-Vorpommern

Reviews

9.6

Exceptional

Rating 10 - Excellent. 11 out of 14 reviews" "
Rating 8 - Good. 3 out of 14 reviews" "
Rating 6 - Okay. 0 out of 14 reviews" "
Rating 4 - Poor. 0 out of 14 reviews" "
Rating 2 - Terrible. 0 out of 14 reviews" "

9.6/10

Cleanliness

9.6/10

Staff & service

10/10

Amenities

9.8/10

Property conditions & facilities

10/10

Eco-friendliness

Reviews

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Unique hotel experience – feels very exclusive, like staying in the white house. Staff is very friendly, breakfast had good, but not amazing options. Suite was very cool (had an upgrade) – classy furniture, comfy bed. Bathtub however was not so nice: there was quite some chipping, faucet was loose and would spin around when turning on the water, tile joints and shower wall were kinda dirty. That i would have not expected in this pricerange. Wifi connection was very unstable in our room, but good in the lobby and everywhere else, so might be better in other rooms. Forget about your 4G, there is not even 3G in this area :) Other than that we were happy with the stay.
Stayed 1 night in Dec 2018
Response from Schlosshotel Burg Schlitz on 9 Jan 2019
Dear Guest, Thank you for taking the time to review us and this great feedback. We are happy that you enjoyed your stay and have duly noted your remarks, which we will check and take care of.

10/10 Excellent

rosaria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
True relais and chateau
Very nice place with good food . Excellent chef.
Stayed 1 night in Oct 2018
Response from Schlosshotel Burg Schlitz on 18 Oct 2018
Thank you very much for time writing this great feedback, Rosaria. We hope you enjoyed your onward journey and we look forward to welcoming you again in the future!

10/10 Excellent

Mads

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2022
Response from Schlosshotel Burg Schlitz on 12 Aug 2022
Thank you very much for your great feedback, which we have happily shared with our staff. We look forward to welcoming you back, when you next time come our way!

10/10 Excellent

Hans Otto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2021
Response from Schlosshotel Burg Schlitz on 22 Jul 2021
Vielen lieben Dank für die volle Punktzahl. Wir werden dieses Ergebnis gern mit allen Mitarbeitern teilen! Wir wünschen Ihnen alles Gute und hoffen, dass wir Sie bald wieder auf Burg Schlitz begrüßen dürfen!

10/10 Excellent

Katrin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2020
Response from Schlosshotel Burg Schlitz on 19 Feb 2020
Herzlichen Dank für die tolle Bewertung!

10/10 Excellent

Ina, Sachsen-Anhalt

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ein sehr zuvorkommender, angenehmer und unaufdringlicher Service wird geboten und vom gesamten Personal gelebt. Viele Kleinigkeiten machen den Aufenthalt einzigartig.
Stayed 2 nights in Jan 2020
Response from Schlosshotel Burg Schlitz on 11 Jan 2020
Lieber Gast, vielen herzlichen Dank für die tolle Bewertung! Wir freuen uns sehr, dass es Ihnen gefallen hat und geben dies auch gern an alle Mitarbeiter weiter. Bis zum nächsten Mal!

8/10 Good

Bo

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Fantastiskt vistelse, dock med vissa plumpar
Underbar miljö, utsökt mat och fin service! Dock drogs intrycket tråkigt nog ner av att vi debiterades 45 EUR extra för byte till annat rum trots att det första var obeboeligt. (32 grader varmt vindsrum). Vidare noteras att hotellet kräver kontant betalning av utländska kunder, annars debiterar man påslag om 2,5 % för kortbetalning.
Stayed 1 night in Aug 2019
Response from Schlosshotel Burg Schlitz on 1 Sep 2019
Dear Guest, Thank you very much for your great feedback which we have happily passed on with our staff. We were very happy to be able to offer you a Junior Suite DeLuxe on the ground floor at the special rate of an additional € 45 (you have booked the junior suite at a special rate and the correct difference would have been € 75 as it costs € 345). We do provide fans in all the rooms on the third floor, but we deeply regret not being able to do more. Due to the very hot summer, unfortunately all the rooms that remain in the sun throughout the day will warm up and only cool down in the evening. We will further look into possibilties to offer our guests a "cooler" climate in the rooms during summer. Thank you also for passing on the information about the possibilities for payment to future guests. A further possibilty is payment via bank transfer before the stay, as noted in our confirmation message. Again, we are very grateful for your time and your feedback and very much hope to be able to welcome you back in the future.

10/10 Excellent

Morten

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Kønt slot og nærværende betjening
Et rigtig flot og kønt slot, med to gode restauranter. Særligt bør den utrolig søde og personlige betjening nævnes. De fleste taler engelsk - ellers klares det med en blandning mellem engelsk og tysk - samt et stort smil. Kan varmt anbefales. Byen Warren nogle km derfra er et besøg vær.
Stayed 2 nights in Jul 2019
Response from Schlosshotel Burg Schlitz on 1 Aug 2019
Thank you so much for your kind words and your feedback! We hope that we may welcome you back again soon!

10/10 Excellent

Andrey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2019
Response from Schlosshotel Burg Schlitz on 13 Jul 2019
Dear Andrey, Thank you very much for your great feedback which we have shared with all our staff. We are happy that you enjoyed your stay and look forward to welcoming you back.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Absoluut een aanrader. Ik was hier voor de tweede keer
Stayed 1 night in Jan 2019
Response from Schlosshotel Burg Schlitz on 9 Jan 2019
Thank you for this great feedback. We look forward to welcoming you again!

8/10 Good

Karin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Aussergewöhnlich
Dieses Haus ist außergewöhnlich und herausragend, denn hier wird anspruchsvolle Gastlichkeit gelebt. Wir hatten das große Glück, von Herrn Honecker besonders aufmerksam umsorgt zu werden , so dass wir vom Ankommen bis zum Abschied aufs angenehmste betreut wurden
Stayed 2 nights in Dec 2018
Response from Schlosshotel Burg Schlitz on 18 Dec 2018
Sehr geehrte Karin, wir bedanken uns recht herzlich für Ihre ausgezeichnete Bewertung und die Zeit, die sich dafür genommen haben. Wir wünschen Ihnen ein besinnliches Weihnachtsfest und alles Gute für das neue Jahr. Freundliche Grüße Melanie Hecke

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2018
Response from Schlosshotel Burg Schlitz on 12 Oct 2018
Vielen Dank für die tolle Bewertung! Wir freuen uns, dass es Ihnen gefallen hat und hoffen, Sie bald wieder in unserem Haus begrüßen zu dürfen.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super schönes Hotel, unglaublich nettes Personal
Ein sehr schönes Hotel, super schön gelegen. Wir sind erst sehr spät, staubedingt, angekommen. Selten so freundliche Hotelmitarbeiter erlebt, da kann man Dich nur wohlfühlen. Das Essen im Wappensaal exzeptionell . Habe gleich nochmal gebucht.
Stayed 4 nights in May 2018

8/10 Good

Carsten

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Romantic and elegant
Very nice and romantic hotel with a lot of atmosphere. The hotel was recommended to us by a winemaker from Mosel. The room was spacious and elegant and the bed very comfortable. The service was very focused and friendly, both at the reception and in the restaurants. Wellness area is nice and clean.
Response from SchlosshotelBurgSchlitz on 31 Mar 2018
Thank you very much for your evaluation. We look forward to welcoming you back again.