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Reviews of Hervey Bay Resort

3 out of 5
Hervey Bay Resort
249 The Esplanade, Pialba, QLD

Reviews

6.8
Rating 10 - Excellent. 49 out of 293 reviews" "
Rating 8 - Good. 103 out of 293 reviews" "
Rating 6 - Okay. 85 out of 293 reviews" "
Rating 4 - Poor. 33 out of 293 reviews" "
Rating 2 - Terrible. 23 out of 293 reviews" "

6.8/10

Cleanliness

7.0/10

Staff & service

5.6/10

Amenities

5.8/10

Property conditions & facilities

Reviews

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Filthy, all cutlery in the grubby draw was FILTHY. Unwashed. The room smelt like mould. Never again
Stayed 1 night in May 2020

2/10 Terrible

L, Hervey bay

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Unit was old and disgusting. Bed spreads need throwing out and place needs a paint and some money spent updating it a bit. No microwave to heat food.. Place really needs demolishing its that run down.
Stayed 2 nights in Mar 2020

6/10 Okay

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Very comfy for the price. Place was once no1 now a little run down but acceptable. Staff courteous and helpful. You have full hotel facilities here. Excellent views across the Bay. Close to the city centre. Yes will stay again.
Stayed 2 nights in Feb 2020

6/10 Okay

Kingsley

Business traveller
Disliked: Room comfort
Stayed 1 night in Jan 2020

8/10 Good

Verified traveller

Stayed 1 night in Jan 2020

6/10 Okay

Verified traveller

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Room needs to be painted bed covers need to be thrown out
Stayed 3 nights in Dec 2019

4/10 Poor

Steven

Stayed 1 night in Dec 2019

6/10 Okay

Verified traveller

Stayed 1 night in Dec 2019

2/10 Terrible

Verified traveller

Disliked: Staff & service
You had me booked in a Month after i wanted it and they would not accept that i had already paid and had to pay again so a refund would be nice
Stayed 1 night in Dec 2019

6/10 Okay

Verified traveller

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
Place needs some work/ maintenance Showing its age badly
Stayed 2 nights in Nov 2019

6/10 Okay

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
had an excellent meal in onsite restaurant and happy hour in the bar was a bonus
Stayed 2 nights in Oct 2019

6/10 Okay

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Has what you need but definitely needs upgrading, woke with very sore back. Clean and tidy, staff lovely but more tlc needed
Stayed 1 night in Oct 2019

6/10 Okay

Verified traveller

Travelled with partner
Liked: Cleanliness
Management did their job efficiently. Nice, friendly people.
Stayed 2 nights in Oct 2019

6/10 Okay

Verified traveller

Business traveller
Disliked: Amenities, property conditions & facilities
Old and outdated! Needs to be demolished and start again!
Stayed 2 nights in Oct 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to ocean, swimming pool, quiet, great bistro, very friendly staff who make you feel at home, very cheap rate. Thumbs up, happy,will stay again. Slept very well.
Stayed 1 night in Oct 2019

8/10 Good

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved the location of this hotel! 5minute walk to the Wetside Waterpark was a big draw card for my young daughter and I. We also loved shell collecting walks on the beach across the road - and it is a handy 10minute walk to the RSL which we went to a birthday party on the Saturday night. All of the staff we came into contact with were friendly and welcoming. The food is nice at the bistro next door and seems popular on the weekly special nights with the locals too. My daughter hasn’t stopped talking about how much fun she had on all the amazing playgrounds around the Bay and it was just so nice to be able to come back and relax in the afternoons at a clean and comfortable place - my daughter even braved a quick chilly dip in the hotel pool a couple of times. We will definitely be back to stay again and even our friends that live in the Bay whom we were visiting, said they now know where they’ll be recommending to people to stay also :)
Stayed 4 nights in Sep 2019

6/10 Okay

Verified traveller

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service
Good price Pillows were old and floppy - had to go and buy our own
Stayed 2 nights in Sep 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly and prompt service. Value for money. Will be using again.
Stayed 1 night in Sep 2019

6/10 Okay

Maree

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Glam camping
Great ocean views. Across the road from Water Park and Cafe that does a Hot Breakfast. OnSite Bistro with good Food for Lunch and Dinner
Stayed 2 nights in Aug 2019

4/10 Poor

Jono

Travelled with family
Disliked: Amenities, property conditions & facilities
Very run down in need of a good makeover. Very basic rooms cracks in the walls and paint peeling off. Aircon was dirty and smelt like dead ants.
Stayed 1 night in Aug 2019

4/10 Poor

Verified traveller

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The bed was so uncomfortable and so were the pillows. There was a duvet on the bed but no blanket or doona (and it is winter) so it was cold. The rooms were very tired and quite dirty. I saw a staff member on check in and that was easy and quick and they have food and a pool, and the location is good.
Stayed 2 nights in Aug 2019

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the only thing I can say is big didn't get quality Wi-Fi so we couldn't watch any movies which was a little bit sad they just need to get a booster on that Wi-Fi and it's perfect place great price what you get your price is great
Stayed 2 nights in Aug 2019

8/10 Good

Maria

Disliked: Staff & service, property conditions & facilities
I’d give it a miss next time
Management and staff were very friendly. Food was excellent. Room was clean but so old and needed a revamp. Rooms not serviced every day but if we wanted servicing like new towels or coffee and milk top up we would have to pay ridiculous prices.
Stayed 4 nights in Aug 2019

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Stayed 2 nights in Aug 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service
Clean and comfy and necessities provided. Lovely bay views
Stayed 1 night in Aug 2019

6/10 Okay

Verified traveller

Travelled with family and small children
Liked: Cleanliness
The pub is attached the hotel was 10 out of 10... the view was nice from out room. The location was fantastic. Overall it was a good stay. The hotel does need a a upgrade to a more modern look to make it feel more clean. Would stay there again.
Stayed 2 nights in Aug 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Stayed 2 nights in Jul 2019

2/10 Terrible

P

Travelled with family, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No one was there for my wife and I to check in and no one would answer phone. Ended up sleeping on side of the road
Stayed 1 night in Jul 2019

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Stayed 1 night in Jul 2019

6/10 Okay

Overnighter

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
It is a bit run down but priced accordingly. The building is tired.
Stayed 1 night in Jun 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The room was clean and spacious. Only problem was at first until the air conditioner started circulating was stuffy and could smell the cleaning products. Perfect location to meet our needs, and we had a good pub meal at reasonable prices to finish our day.
Stayed 1 night in Jun 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
could of have a microwave in the room but apart from that all was good
Stayed 2 nights in Jun 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Rooms are a little old and outdated but still good for price
Stayed 1 night in May 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I didn't like the shower. I think it's dangerous to step over a bath into a shower and particularly dodgy when you have a serious bad back like I do because there us nothing to hold onto to step into the bath and you don't feel very secure doing that. Luckily I have an understanding husband who helps me in and out of these situations
Stayed 1 night in May 2019

6/10 Okay

Verified traveller

Disliked: Property conditions & facilities
Stayed 2 nights in May 2019

4/10 Poor

Verified traveller

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
Customer service is awesome, very tired facility great location
Stayed 1 night in May 2019

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in May 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities
Lovely view. Clean and comfortable. Older style resort
Stayed 1 night in May 2019

4/10 Poor

Verified traveller

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
No one at reception when arriving .3 pm, Room stunk of mould. Shower wouldn’t work.Needs updating badly. Won’t be staying there again.
Stayed 1 night in Apr 2019

4/10 Poor

Verified traveller

Business traveller
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
I have never been to a hotel that charges guests 7.00 for a roll of toilet paper.
Stayed 2 nights in Mar 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service
We have stayed here on a number of times. Staff very friendly clean room all good. The building could do with some work carpet on steps poor trip hazzard door lock needed attention
Stayed 1 night in Mar 2019

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2019

6/10 Okay

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service
Great location. Easy access to the esplanade and city
Stayed 1 night in Feb 2019

4/10 Poor

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Room comfort
The hotel is old and needs a lot of up keep. Bed was supposed to be a queen but it was a double. Beds as we could not sleep together were not comfortable and you could here the other the other people and TV’s in the other rooms. Would not recommend this hotel at all.
Stayed 1 night in Feb 2019

6/10 Okay

Verified traveller

Liked: Staff & service
Value for money for an overnight stay. Great location with nice beach views and easy access to cafes on the esplanade
Stayed 1 night in Jan 2019

4/10 Poor

Disappointed, Brisbane, au

Disliked: Property conditions & facilities, room comfort
Bed was the worst ever encountered. Water noise from other rooms was disturbing. Toilet didn't flush properly. Wifi meant to be available but not usable. First time I've seen notices warning of additional charges if we used the extra bed in the room. Pool was passable. In summary, very over-priced for age and quality of amenities.
Stayed 2 nights in Jan 2019

2/10 Terrible

Verified traveller

Disliked: Property conditions & facilities, room comfort
Location was perfect for us. The room was very old but clean and tidy with very few facilities. The noise factor from next door toilets and shower was extreme along with the air conditioner noise. Would be good if the street number (249) could be shown out front as there is a different name on the motel etc.
Stayed 1 night in Jan 2019

6/10 Okay

Jack

Disliked: Property conditions & facilities
Very tired and outdated. We were only given 3 pillows for our stay. When we requested an extra pillow, we were told we couldn’t have any more. Bed looked as if it would be close to ten years old, very worn and with a torn base. Hair was clogging up the bathroom basin. Not a pleasant stay. Shower head sprayed everywhere but into the bath.
Stayed 1 night in Jan 2019

8/10 Good

Verified traveller

Stayed 1 night in Jan 2019