โรงแรมและที่พักเฮอริเทจ ไพน์ส

"I made a three-night reservation and because my wife and I are 90 & 86, covered it with cancellation insurance. During my Friday afternoon car trip from Destin, Florida to the hotel, the power steering failed. There were no garages in the small town 180 miles north of the hotel so I had to get my car taken back home. I called the hotel to cancel and they told me "their computer was down" and I should call later. I called Expedia and cancelled the reservation but they turned it over to a...

"Good"

"This was my first time staying at this hotel. When I arrived the gentleman at the front desk said the key controls the lights. I looked at him puzzled like what are you talking about and he said you gotta put your key in in order to turn on the light. That was not clear direction. I said I don’t know what you mean and he said - well. You gotta put it in the holder so when I got to the room, I finally understood, but it was not clear direction and he seemed annoyed. Then every time I entered the...

"Property and the rooms are very clean. The satff members are very friendly and helpful."

"Took a very long time to check in because one clerk could not get into the computer system. This is an older building w outside room doors and no elevator. My room directly faced a pair of huge electrical conduit boxes sitting in parking spaces. I could not get the shower to function."

"The staff was all very helpful and nice"

"Nice property, clean and safe"

"Felt like I was walking into a jail and the front desk guy was extremely rude. The bed was very cheap uncomfortable and reminded me of a pull out bed from my couch. The pillows were a disappointment better off using my backpack as a pillow."

"The room was exceptionally clean and well maintained`. Everything worked, bed was super comfortable, and the on-site managers were extremely responsive, friendly and helpful. Great security, ample parking, close to everything. It was our first stay and we will definitely be back."

"Great place, great staff, including the sweet breakfast lady. Clean room, great bed, great shower and no noise. Parking easy and property well maintained. What more can anyone ask for at a great price that beats the other nearby hotels. Thank you again for a restful night, to all the staff."

"Lovely dreamy stay. Beautiful establishment. Food is amazing, bar service and staff are very attentive. Ms. Heather, a delightful young lady, serve my order. As we were checking out, a wedding was being conducted. It's beautiful for events, rest and stunning photos."

"Front desk personnel were very professional and helpful."

"Rug was soaked upon arrival with musty smell. No other rooms available they told us. We left within 20 minutes and are pursuing a refund"

"The staff at this Hilton are incredible and make this hotel 5 stars."

"My sheets smelled like a musty, man. The toilet was loose . I could not get it taking care of unless I was in the room. I should not need to be there for the room to be cleaned or for the toilet to be fixed. Very loud people staying there the room needs noise consolidation windows. The beds were very comfortable. Would have gave it a better rating if all those thing were taken care of. Tammy at the front desk was great. Also had unexpected fees 150 deposit that I have not gotten back yet. i...

"The staff was short and when I tried to check out, the guy just stood in front of me and played on his phone, then answered his cell phone using his ai glasses and proceeded to ignore me until I said, should I just leave the keys here? Then he decided to help me check out! He was apparently the manager on duty so this is extremely sad! The room was dingy, the door to the bathroom was falling apart and our feet were black just walking from shower to the bed to get dressed! It was gross!!! "

"ALL the staff I came in contact were pleasant and happy to assist. Rare in this day and age"

"Great Hotel. I would definitely book again. More variety on Breakfast would be the only improvement. "

"The breakfast was wonderful, the beds comfortable and Roger was an awesome host!"