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"On arrival, the gentleman on reception was exceptional. Very welcoming and friendly. Our room was very comfortable and clean with a great view of the York Minster. Excellent location and we'll definitely be back. 10/10"

"Very comfortable room, breakfast was great. Whole hotel was clean. Bar overlooks the river. Location is great. Would recommend."

"Lovely rooms. The restaurant was delicious. "

"Warm welcome with smiles, clean room and the attitude of staff who we meet outside the room make me feel warm. Thank you for letting my husband and me had a good time. "

"Staff were very nice. The late check in time was an issue. 4pm caused issues for many"

"Clean , room , helpful staff and ideal location "

"Good service "

"Second stay at this lovely hotel. Fantastic value for money. What I enjoy most is the peaceful location. "

"Good rooms Well stocked bar"

"Stayied many times, great value for monet, lovely family run oldy worldy hotel.Highly recammend. Always 5 star!"

"Clean and comfortable room,ha everything we needed ,it was alsowarm despite the cold weather outside .."

"The room was lovely and clean. Staff were all friendly and helpful, even when we checked out the receptionist asked if there was anything else we would like help with. I thought this was a very thoughtful and nice thing to ask. The bar area was airy and well laid out and the drinks were reasonably priced."

"Everything about our stay was excellent. "

"Clean"

"Super clean and big rooms Staff was very supportive It’s just a 5 mins walk from York train station and 15 mins walk to York Minster, Train museum and into the city centre…."

"The room was very clean, the bed was really large and comfortable, the receptionist we met on arrival and departure was very kind, friendly and made us feel very welcome, also the domestic team were equally helpful and friendly. We were able to book a late checkout at no extra cost which made our stay even better. We really enjoyed our stay here, and would definitely stay again when we visit York. "

"A truly wonderful stay over the festive period. The new spa is lovely and room 452 was SO quiet and spacious, highly recommended. The only downside which I pointed out two years ago is that the shower lets the room down as it’s not powerful enough and looks dated too. A short taxi ride or lovely walk into the centre with everything you could wish for. Please note valet parking is £39.50 and the Soa £45 per person in addition to the room. Concierge and FOH staff are very attentive. Breakfast is...

"Very friendly staff and comfortable room!"

"Beautiful hotel, very good customer service. Only downside was the breakfast. We were charged £17 per person for a pretty lacklustre offering. My husband requested pancakes which were on the menu for an additional £2.50, so we were expecting a spectacular stack as a result; what he got was a couple of shop bought small pancakes to go with a very dry sausage and one rasher of bacon. Given that everything else was top-notch in the hotel, we feel they should perhaps review their breakfast and...

"The hosts were very attentive and couldn’t do enough. The accommodation was fantastic and spotlessly clean. "