Heiligengrabe Packages (Flight + Hotel)

Our check in was great. The girl at the front desk was really nice and explained everything well. I had received a call the night before but missed it and when I tried calling back it gave me an error. We did arrive later at night (around 8 pm) and check in and finding our room was fast. They also have lots of parking available, which was nice. We liked the location bc it was close enough to everything without it being too chaotic. The only thing I wasn’t crazy about was the cleanliness and the main shower of our room. When we arrived there was a Carl’s Jr cup on top of the microwave, some towels were not completely clean. Our bathrooms were low on body wash and there was left over soap bars from before. The shower from the bathroom in the main room had high pressure but would shoot water out from all sides so it was not staying inside. Showering made a mess and big puddles every time we used it. We also noticed it was hot in the bathroom and found that someone put tissue/paper in the vent. Not sure if it was people before us but it wasn’t taken out and was making the bathroom hot. Lastly the tv in the living room didn’t work. There was no channels and said no signal. It wasn’t a big deal since we didn’t spend much time indoors watching tv but it was just inconvenient not to be able to watch something while eating or hanging out. Check out was fast and convenient. Overall good experience. Thank you

Loved staying here! I wish I could book all the time but they require a two night minimum. (only downside) other than that its our favorite place to stay but since I have kids I can't do more than one night stays. The bathroom is a beautiful open concept. Jacuzzi and private patio are literally what sold me. Rooms are clean and huge tv & plenty of amenities to choose from.

Good location, clean rooms overall would recommend

We have been staying here for years. Although it has been quite a while since we were there. It was ridiculous how hot the pool was. Could not even enjoy it on a hot day! The room smelled old and musty. Maybe air the room out when you know there is a guest checking in.

Impeccable hotel, staff was lovely and responsive. The rooms were spacious and well designed. I would highly recommend!