โรงแรมและที่พักฮีตัน เมอร์ซี

"Reception staff excellent and very helpful. Lovely choice at breakfast. Pool staff excellent and great pool. Will be coming back again soon. Thanks"

"Alles was goed. Alleen het ontbijt was twee of drie keer nogal chaotisch geregeld. "

"This was our fourth stay at the Crescent, our first under Champneys’ ownership. As locals we are invested in the building, having followed its restoration over the years, not least with considerable financial help from the county and borough councils. We booked our stay some weeks ago through Expedia - I selected a room we had used before and paid full price. I didn’t delve for the ‘important information’ which is further down the screen. Therefore, we were astonished on arrival to find we...

"Expedia listing did not say the room I booked was basically a basement prison cell without the benefit of a window. Horrible. No one answers the phone at this property. When you call the number on Google you get charged, even if you hang up the moment you hear the voice saying you’ll be charged. Car Park blocked by bad parker , despite telling the front desk, car did not move so I had to park off site. Never stay at any hotel managed by this chain for the sketchy phone system alone. I have...

"Everything about our hotel stay was superb food was very good. Amenities were great especially the swimming pool and gym"

"Friendly staff. Excellent breakfast. Room decoration was tired and in need of updating."

"This was a great stay. A beautiful heritage property. Felicia and her Paul were fantastic hosts. We stayed with our son his wife and their 22 month old toddler. They could not have made us more welcome. Felicia was very accommodating about breakfast and other things as our son was running the Cheshire held marathon. The breakfasts were all delicious. Highly recommend this as a place to stay."

"A lovely hotel, staff were very accommodating. Hotel was clean and will be coming back. Close location to all the bars, the bar in the hotel was also very nice and breakfast in the morning was lovely."

"Beautiful place to go to stay amazing service. "

"No breakfast or spa as these were extra on a considerably high price just for a one night stay"

"The place is run down bur the bed was comfy. "

"Brilliant will go again when Visiting relatives.."

"I booked the taxi from the hotel but no one pick up. I booked 2 rooms but they gave us only one room. "

"Lo que más me gustó es el trato humano del personal."

"All good"

"Spacious family room but stains on carpet/ bathroom. Beds not very comfortable, standard breakfast… could do with healthier options. £14/day parking is steep but staff are friendly."

"Pleasant enough. Staff very helpful. Bathroom ok but would be better for a refurb. Bed comfy. Transport to airport easy. "

"Room was good for the non-budget price and comfort more than ample for the days I stayed. Swimming pool and facilities overall excellent, very friendly and good atmosphere. Didn't take breakfast - in too much of a hurry each morning. Did use the Bistro within the hotel (but run independently) and that was good value. All staff very committed and friendly apart from the one who checked me out. Parking isn't ideal but expected for the location. Overall a very good hotel and will definitely...

"helpful staff and comfortable beds"

"The adjoining room as they are noisy"