Exterior
Check availability

Reviews of Holiday Inn Express & Suites Hayward, an IHG Hotel

2.5 out of 5
Holiday Inn Express & Suites Hayward, an IHG Hotel
15586 County Road B, Hayward, WI

Reviews

9.6

Exceptional

Rating 10 - Excellent. 370 out of 487 reviews" "
Rating 8 - Good. 94 out of 487 reviews" "
Rating 6 - Okay. 19 out of 487 reviews" "
Rating 4 - Poor. 2 out of 487 reviews" "
Rating 2 - Terrible. 2 out of 487 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

Gerri

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was very clean. The staff was friendly. The paddle boats were fun. It was a beautiful property.
Stayed 2 nights in May 2024

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Nice room, clean and spacious.
Stayed 2 nights in May 2024
Response from Margaret on 15 May 2024
Thank you for your business. It is nice knowing you found your room clean and spacious. We invite you to stay with us again.

10/10 Excellent

Charles

Liked: Cleanliness, staff & service
Gwendolyn at the front desk was a great help getting acclimatized and finding places to eat.
Stayed 1 night in May 2024
Response from Margaret on 15 May 2024
I am pleased Gwendolyn was able to assist you in getting acclimated to the area and find places to eat. We appreciate your business. Thank you

10/10 Excellent

Jeff

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Margaret on 15 May 2024
We appreciate your business. Thank you!!

10/10 Excellent

Sally

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
everything was great. will be back again
Stayed 1 night in Apr 2024
Response from Margaret on 2 May 2024
Thank you for staying with us, we appreciate the generous rating. We welcome your return.

10/10 Excellent

Bradley

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked
Stayed 1 night in Apr 2024
Response from Margaret on 2 May 2024
So glad you enjoyed staying with us. Thank you for your business.

10/10 Excellent

Scott

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean
Stayed 1 night in Apr 2024
Response from Margaret on 23 Apr 2024
Thank you for staying with us. We appreciate your business and the generous review. We welcome you to stay with us again.

10/10 Excellent

Cynthia

Travelled with pets, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Took a while for someone yo get out to tje front desk when we arrived at 9 pm.
Stayed 1 night in Apr 2024
Response from Margaret on 22 Apr 2024
Thank you for staying with us. My apologies for the delay in getting checked in, at times staff gets pulled away for other things.

10/10 Excellent

Austin

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel and I will start here everytime I'm in the area!
Stayed 1 night in Apr 2024
Response from Margaret on 22 Apr 2024
Thank you for your business. It is great to be on your must stay list when in you are in the area.

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful clean property
Stayed 1 night in Apr 2024
Response from Margaret on 17 Apr 2024
Thank you for your business. It's nice hearing your found the property clean and beautiful.

10/10 Excellent

Karl

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
So… we were skeptical. Been in many motels, in many smaller communities, over many, many years. This one? Totally impressed! Great team. Great rooms. Great public space. Great and current communication programs. Completely renovated. Other lodging in town should be nervous!!
Response from Margaret on 7 Apr 2024
Thank you for the praises of the staff and the hotel. It is great hearing how much you enjoyed staying with us.

6/10 Okay

Steve

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Margaret on 7 Apr 2024
We appreciate your businessThank you!

10/10 Excellent

Alan, Salt Lake City

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Margaret on 7 Apr 2024
Thank you for staying with us.

10/10 Excellent

Trami

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful and clean hotel with the best breakfast buffet!!! Mary is a great cook.
Stayed 2 nights in Mar 2024
Response from Margaret on 7 Apr 2024
Glad you enjoyed the hotel. I agree Mary is a great cook. Thank you!

10/10 Excellent

Sharalanee

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very relaxing and friendly staff.
Stayed 1 night in Mar 2024
Response from Margaret on 5 Mar 2024
It's a pleasure hearing you found the staff friendly and the hotel relaxing. We invite you to stay with us again. Thank you!

10/10 Excellent

Erika

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We would stay again
Stayed 1 night in Mar 2024
Response from Margaret on 5 Mar 2024
We love hearing you would stay with us again, you are always welcome. Thank you!!

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Margaret on 5 Mar 2024
Thank you for the generous rating. We appreciate your business.

10/10 Excellent

Erika

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved our stay
Stayed 1 night in Mar 2024
Response from Margaret on 5 Mar 2024
I'm pleased you loved your stay with us. Thank you for your business.

10/10 Excellent

Rial

Liked: Cleanliness, staff & service, property conditions & facilities
We had a great room, friendly service and the breakfasts were all you could want.
Stayed 4 nights in Feb 2024
Response from Margaret on 21 Feb 2024
It's a pleasure hearing how you enjoyed your stay with us. We appreciate your business. Thank you!!

10/10 Excellent

Lisa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024
Response from Margaret on 13 Feb 2024
Thank you for staying with us. We appreciate the generous rating inviting you to stay with us again.

6/10 Okay

Joan

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Pricey, noisy, but an ok stay.
Breakfast was good. Room was clean but very noisy. Could hear the people next to us talking on their phone, and they weren’t speaking loudly. Beds not real comfortable. Pretty expensive for a weekend in February in Hayward, WI when there wasn’t any event talking place.
Stayed 2 nights in Feb 2024
Response from Margaret on 13 Feb 2024
My apologies for the noise and your bed not being comfortable. The mattresses have been recently replaced during renovations, the comfort of a mattress tends to be a personal preference. We do invite you to stay with us again. Thank you for sharing.

10/10 Excellent

Ryan

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best holiday inn ive ever stayed at
Stayed 1 night in Feb 2024
Response from Kori on 3 Feb 2024
Ryan, Thank you for sharing your stay experience with us, we love that you enjoyed your time with us. We hope to see you again.

8/10 Good

Maria, Bagley

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice
Stayed 1 night in Jan 2024
Response from Margaret on 29 Jan 2024
Thank you for staying with us. So glad you enjoyed the hotel.

10/10 Excellent

Regeina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Margaret on 22 Jan 2024
Thank you for the generous rating. We appreciate your business

10/10 Excellent

Geri

Liked: Cleanliness, staff & service, property conditions & facilities
The decor, atmosphere,
Stayed 1 night in Dec 2023
Response from Margaret on 22 Jan 2024
I am happy you enjoyed the décor and atmosphere of the hotel. Thank you for your business.

10/10 Excellent

Susan, Maple Lake

Stayed 1 night in Dec 2023
Response from Margaret on 22 Jan 2024
Thank you for staying with us. We invite you to stay with us again.

10/10 Excellent

Heather

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the sauna, pool, and ambiance! Thanks for a great stay!
Stayed 1 night in Dec 2023
Response from Margaret on 22 Jan 2024
So happy your were able to relax and enjoy our wonderful pool area. We appreciate your business.

10/10 Excellent

Jeremy

Stayed 2 nights in Dec 2023
Response from Margaret on 22 Jan 2024
We are thankful for your business and invite you to stay with us again.

10/10 Excellent

Marcel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I travel a lot for work and was very impressed with this property. The staff waa friendly and responsive to requests. We used the sauna and gym and it was nice to have the right temp and working equipment . Rooms were quiet. The beds were better than home. The bar has been set!
Stayed 2 nights in Dec 2023
Response from Margaret on 22 Jan 2024
Thank you for sharing your experience as our guest. We appreciate you.

10/10 Excellent

Josie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stopped in Hayward as we were traveling between MN and MI and it was a halfway point. We expected a basic roadside hotel and were so pleasantly surprised at how upscale the hotel is. So clean, updated, new. So many great places to sit, read a book and look at the lake. It was relaxing and so comfortable. Coming back a few days later, we actually booked another room at the last minute instead of driving through, back to MN. Got the same room, and had an equally wonderful stay.
Stayed 1 night in Nov 2023
Response from Margaret on 22 Jan 2024
Thank you for the great review. We appreciate your business.

10/10 Excellent

Regeina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and friendly staff. Loved the location and the amenities. Beautiful lobby area.
Stayed 1 night in Nov 2023
Response from Margaret on 22 Jan 2024
Thank you for staying with us. Great hearing how you loved the location and amenities.

10/10 Excellent

Lauri

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2023
Response from Kori on 24 Nov 2023
Thanks for the sharing your stay experience, we love to get the feedback. We hope to see you again soon!

10/10 Excellent

Jill

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay
Clean and comfortable. Loved the lounge area to play games with the family. Great breakfast as well.
Stayed 2 nights in Nov 2023
Response from Kori on 24 Nov 2023
Thanks for the awesome rating, I'll be sure to share your feedback with the staff. We hope to see you again!

10/10 Excellent

Alan

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean and modern hotel
Stayed 1 night in Nov 2023
Response from Kori on 24 Nov 2023
Thanks for the great rating, come see us again !

10/10 Excellent

Leta

Stayed 1 night in Nov 2023
Response from Kori on 24 Nov 2023
Thank you for the great rating, we appreciate it. We hope to see you again!

10/10 Excellent

Mary

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Kori on 24 Nov 2023
Thanks for the great rating, we love the feedback!

10/10 Excellent

Linda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Kori on 24 Nov 2023
Thank you for the amazing rating, we appreciate it. Come see us again!

10/10 Excellent

Judith

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had an amazing stay. The employee who was working the front desk was super friendly the first person to greet us made a great impression. I love the family room, library where you could just hang out and enjoy the beautiful view of the lake. The room was very spacious and clean. The bed was very comfy. Enjoyed the pool, hot tub and sauna. All staff we'd meet in the hallyway were very friendly. The next day enjoyed a fabulous hot wide variety breakfast. Honestly best hotel breakfast I've ever had. We plan on staying there again. I give this hotel 5 star.
Stayed 1 night in Oct 2023
Response from Kori on 24 Nov 2023
Thank you for sharing your stay experience with us, we love to get the feedback. I'll be sure to pass along your kind words to the staff. Come see us again soon !

10/10 Excellent

Palmer

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful, renovated hotel, log cabin like, top notched furnishings. Very good breakfast with extras like doughnuts, muffins, sweet rolls.
Stayed 2 nights in Oct 2023
Response from Kori on 24 Nov 2023
Thank you for the awesome rating, we love hearing about your stay. Come back and see us again!

10/10 Excellent

Sally

Travelled with family, Travelled with family and small children, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Above setting with very friendly staff. It was so great to have a pet friendly hotel. Great pool and sauna as well!
Stayed 1 night in Oct 2023
Response from Kori on 24 Nov 2023
What an awesome rating, we hope to see you again soon!

10/10 Excellent

DeAnna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Kori on 24 Nov 2023
Thank you for the great rating, come back and see us again soon !

10/10 Excellent

Robert

Great experience
Stayed 1 night in Oct 2023
Response from Kori on 24 Nov 2023
Thank you for the great rating, come see us again!

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice view from the patio
Stayed 2 nights in Sep 2023
Response from Margaret on 3 Oct 2023
Thank you for staying with us. I am glad you were able to relax and enjoy the views from the patio.

10/10 Excellent

mary

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great spot. Have stayed here several times and always so nice.
Stayed 1 night in Sep 2023
Response from Margaret on 3 Oct 2023
We appreciate your repeat business. I am happy to hear how much you enjoy the hotel.

10/10 Excellent

Erik

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Margaret on 3 Oct 2023
We appreciate your business. Thank you

10/10 Excellent

edgardo, Duluth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Margaret on 26 Sep 2023
Thank you for staying with us. I am glad you enjoyed the hotel. We appreciate the generous review.

10/10 Excellent

Peter

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Margaret on 25 Sep 2023
Thank you for staying with us. We appreciate the generous rating.

10/10 Excellent

Pete, Burnsville

Travelled with partner
Room was clean, staff was friendly.
Stayed 2 nights in Sep 2023
Response from Margaret on 25 Sep 2023
Thank you for staying with us. I like hearing you found the hotel clean and staff friendly. We invite you to return.

8/10 Good

John

Liked: Cleanliness, staff & service
bicycling trails were great! Hotel near downtown area
Stayed 2 nights in Sep 2023
Response from Margaret on 25 Sep 2023
Thank you for your business. I agree we have some great bicycle trails.

10/10 Excellent

Stacey

Stayed 1 night in Aug 2023
Response from Margaret on 25 Sep 2023
We appreciate your business. Thank you