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"I recently stayed at the Royal Kona Resort in Kona, Hawaii. The location and amenities definitely deserve a 5-star rating. The oceanfront views are absolutely beautiful, the saltwater lagoon and pool area are great, and the property has that classic Hawaiian resort feel. Being able to walk right into town for restaurants and shops is also a huge plus. Unfortunately, the cleanliness and service did not match the amazing setting. Our room and some of the common areas didn’t seem as clean or well maintained as expected, which took away from the experience. In addition, several interactions with staff felt unfriendly and unwelcoming. Overall, the Royal Kona has incredible potential because of its location and amenities, but improvements in housekeeping and customer service would make a big difference in the overall guest experience."

"Compared to other facilities, not necessarily in Hawaii, this place is overrated for the price of $800 per night."

"Our check in was incredible. We got to check in early, we requested an upgrade and were given a room that was available. They left us a gift in our room for our Babymoon. The staff were exceedingly friendly at every level, and the room servicing was efficient and amazing. We had a wonderful spa day during our stay and our only note there is that it’s only missing a cold plunge. Food was amazing at Brown’s and the breakfast buffet is really good as well as the happy hour —shoutout to Christian at the bar who made us a custom drink and wrote it down so we could request it even when he wasn’t on shift. Great snorkeling with complimentary equipment for 1 hour (which is more than enough to see all the amazing fish, coral, and sea turtles). Very family friendly and we can’t wait to come back with our kids."