"The hotel is very beautiful and very clean.
The staff is excellent and very knowledgeable about all aspects of hospitality including gem places for guests."
"Very slick check-in with staff who clearly know their job, are all over the systems and clearly want you to have the best stay possible. Robes and slippers are available to use if visiting the pool or spa. Spacious, quiet room with tea/coffee making facilities and quality toiletries. Choice of pillows and large comfortable bed.
We ate in the restaurant both evenings. The food choice was wide, well cooked and presented invitingly. However, the waitress who served us both evenings obviously knew...
"Very Scottish decor’ for some reason.
Staff were over worked and doing multiple jobs as best as they could and as quickly as they good. Tending bar, taking orders, waiting on tables - just one person! They really struggled at breakfast with a coach party all coming down to eat at the same time and only two waitresses and one chef to handle everything. I could see how frustrated the staff and the customers were getting with the whole situation. The room was clean and tidy with good tea and...
"There is no lift in this hotel. It’s an old Manor House.
All clean very spacious rooms , beautiful views. Breakfast was delicious. Very dog friendly
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"Perfect find fir a few nights away with the bonus of parking in Keswick!!
Hotel was beautiful and certainly above the ‘stars’ given.
Bedrooms were massive and tastefully decorated. Breakfasts were amazing and plenty of it.
Some decor dated bit the staff certainly made up for any of that. .. Kind, professional, knowledgable, engaging abd with a sense of humour. …. Certainly a credit to Hotel.
Hotel has recently been modernised bit nit lost its Victorian charm.
Definitely worth a visit "
"Stayed here for one night in a multiple beds room. Room was spacious and had all we needed. I would definitely recommend opting for the lake view rooms as the view is great! Both members of staff we interacted with were pleasant and helpful. Would definitely stay again."
"Two night stay for a family gathering, the staff were amazing very accommodating, evening food was great and the breakfast was great, overall a lovely place to stay. "
"View from room was beautiful. Room condition was acceptable. Breakfast was basic buffet with cold cuts,cereal ,fruits , simple pastry ,coffee from automatic coffee machine. No hot food included in booking such as eggs or full English breakfast ,You have to pay more for that. "
