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Reviews of Holiday Inn Express Hotel & Suites Harrison, an IHG Hotel

2.5 out of 5
Holiday Inn Express Hotel & Suites Harrison, an IHG Hotel
117 E Highway 43, Harrison, AR

Reviews

9.0

Wonderful

Rating 10 - Excellent. 324 out of 533 reviews" "
Rating 8 - Good. 154 out of 533 reviews" "
Rating 6 - Okay. 34 out of 533 reviews" "
Rating 4 - Poor. 13 out of 533 reviews" "
Rating 2 - Terrible. 8 out of 533 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

2/10 Terrible

Terence

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
I see how this is working now. If you give a low rating your review will never be good enough. I may just post all this on utube so people know whats going on. No wonder the ratings stay so high, because they are controlled. What fakes.
Stayed 1 night in May 2024

8/10 Good

Timothy

Liked: Cleanliness, staff & service, property conditions & facilities
A bit dated but good
Stayed 1 night in May 2024

10/10 Excellent

Sandi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024

10/10 Excellent

Coy

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place
Stayed 1 night in Apr 2024
Response from Lela on 18 Apr 2024
Thank you for the great review! We appreciate your feedback.

10/10 Excellent

Jim and kay

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Lela on 15 Apr 2024
Thank you for the good review! We appreciate your business.

8/10 Good

Dale

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024
Response from Lela on 19 Mar 2024
Thank you for the good review! We appreciate your feedback.

8/10 Good

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place to stay, only one complaint I’d like to share.. if you are going during cold months, I wouldn’t be too excited about the indoor pool. We rented our room solely based on the pool for our son, but we froze the entire 30 minutes we could stand to swim. Other than that, the staff was nice, room was clean, breakfast was great, everything else was good and we have every plan to choose this hotel for our next trip to Harrison.
Stayed 1 night in Feb 2024

10/10 Excellent

Morgan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
It was very quiet and the rooms were nice and clean/smelled good!
Stayed 1 night in Jan 2024
Response from Lela on 31 Jan 2024
Thank you for your feedback. We appreciate your business.

10/10 Excellent

Jim

Stayed 2 nights in Dec 2023
Response from Lela on 31 Jan 2024
Thank you for the good review! We appreciate your business.

10/10 Excellent

Julie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was clean. I felt safe and comfortable staying here. Staff very helpful and friendly. Room was nice clean and I will return here with my next stay in Harrison
Response from Lela on 29 Feb 2024
Thank you so much! We appreciate your business and look forward to your next stay with us.

10/10 Excellent

April

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Very nice and quiet. Staff was very friendly.
Stayed 2 nights in Dec 2023
Response from Lela on 31 Jan 2024
Thank you for the great review! We appreciate your feedback.

6/10 Okay

Norm

Travelled with partner
Liked: Cleanliness, staff & service, amenities
No hot water for shower or bathroom sink.
Stayed 1 night in Dec 2023

8/10 Good

Bernard

Business traveller
needs updating-
Stayed 1 night in Nov 2023

10/10 Excellent

Verified traveller

Business traveller, Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Lela on 13 Nov 2023
Thank you for the great review! We appreciate your feedback.

10/10 Excellent

Mary

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast area staff extremely kind. Nice and clean. Would definitely return.
Stayed 2 nights in Oct 2023
Response from Lela on 6 Nov 2023
Thank you for the great review! We appreciate your business.

10/10 Excellent

Harald

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Lela on 6 Nov 2023
Thank you for the great review! We appreciate your business.

10/10 Excellent

Barbara, Houston

Travelled with family
Liked: Amenities
Impressed with the decor
Stayed 1 night in Oct 2023
Response from Lela on 20 Oct 2023
Thank you for the great review! We appreciate your feedback.

8/10 Good

Steven

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay
Stayed 1 night in Oct 2023
Response from Lela on 20 Oct 2023
Thank you for the good review! We appreciate your business.

10/10 Excellent

Amy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel
This was a great hotel. The staff was amazing ! Very friendly and clean !
Stayed 1 night in Oct 2023
Response from Lela on 17 Oct 2023
Thank you so much for the great review! We appreciate your feedback.

10/10 Excellent

Allison

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very friendly and the room was clean, the bed was comfy. Will stay again
Stayed 3 nights in Oct 2023
Response from Lela on 12 Oct 2023
Thank you for the great review! We appreciate your feedback and look forward to your next stay with us.

10/10 Excellent

Jerry

Liked: Cleanliness, staff & service, property conditions & facilities
The staff and hotel were awesome. They let us park the bike under the canopy in front. Very clean, convenient location around everything. Will stay there again next time we’re up here.
Stayed 3 nights in Oct 2023
Response from Lela on 12 Oct 2023
Thank you for the great review! We look forward to your next stay with us!

10/10 Excellent

Brad

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel with a couple of small glitches
We stayed at this hotel for 3 nights while riding motorcycle in the area. It is a very nice hotel, very clean and friendly. A couple things I did not like is the water pressure could be better, and they have containers of liquid soap, etc in the shower and they were hard to operate (sticky). Don't let that stop you though, it's a very nice hotel.
Stayed 4 nights in Sep 2023

10/10 Excellent

Victoria

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Lela on 27 Sep 2023
Thank you for the great review! We appreciate your feedback.

10/10 Excellent

Joshua

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice clean room. Very modern property with comfortable beds and a really good breakfast.
Stayed 1 night in Aug 2023
Response from Lela on 27 Sep 2023
Thank you for the great review! We appreciate your business.

2/10 Terrible

Jaime

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Very unhappy.
Stayed 1 night in Aug 2023

8/10 Good

Andrew

Stayed 1 night in Aug 2023
Response from Lela on 27 Sep 2023
Thank you for the good review! We appreciate your feedback.

10/10 Excellent

Sandra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from Lela on 28 Jul 2023
Thank you for the great review! We appreciate your business.

8/10 Good

John

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pleasantly surprised! Although the room was pretty sterile in appearance, it was very functional and spacious
Stayed 1 night in Jul 2023
Response from Lela on 27 Jul 2023
Thank you for the good review! We appreciate your feedback.

10/10 Excellent

Rhonda

Stayed 1 night in Jul 2023

10/10 Excellent

Bradley

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location
Stayed 1 night in Jul 2023
Response from Lela on 25 Jul 2023
Thank you for the great review! We appreciate your feedback.

10/10 Excellent

Dan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jul 2023
Response from Lela on 25 Jul 2023
Thank you for the great review! We appreciate your business.

8/10 Good

David

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good stay. Only issue was room and pillows faintly smelled of cigarettes, but I got use to it quick.
Stayed 1 night in Jul 2023

10/10 Excellent

Daniil, Springfield

Liked: Cleanliness, staff & service, property conditions & facilities
Loved the stay, everything was great! Manager helped us get connecting rooms, Breakfast was good, clean rooms, just a pleasant experience! Thank You! Will come again
Stayed 1 night in Jul 2023
Response from Holiday Inn Express on 14 Jul 2023
Thank you so much for your review. We are glad that you had a great stay. Hope to see you again in the future. Shelby.

10/10 Excellent

Cheryl

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
My husband and I love the ease of checking in, friendly staff, nice clean room.
Stayed 1 night in Jul 2023
Response from Lela on 13 Jul 2023
Thank you for the great review! We are glad you enjoyed your stay!

10/10 Excellent

Mary Louise

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
All staff very helpful.
Stayed 3 nights in Jul 2023
Response from Lela on 7 Jul 2023
Thank you for the great review! We appreciate your feedback!

10/10 Excellent

Richard

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Lela on 7 Jul 2023
Thank you for the great review! We appreciate your business!

10/10 Excellent

Kristin

Stayed 1 night in Jun 2023
Response from Lela on 7 Jul 2023
Thank you for the great review! We appreciate you staying with us!

10/10 Excellent

Ronald

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay
Stayed 2 nights in May 2023
Response from Lela on 26 May 2023
Thank you for the great review! We appreciate your feedback!

8/10 Good

Linda

Travelled with partner
Liked: Property conditions & facilities
There used to be a hot tub but it is gone. Also there were fraying towels in our room. It would be super if the breakfast started at 6 instead of 6:30. There were several guests who left before breakfast was served.
Stayed 1 night in May 2023

10/10 Excellent

Wanda

Stayed 2 nights in May 2023
Response from Lela on 7 Jul 2023
Thank you for the great review! We appreciate your feedback!

10/10 Excellent

Anthony

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I
Stayed 1 night in Mar 2023
Response from Lela on 31 Mar 2023
Thank you for the great review! We appreciate your feedback!

10/10 Excellent

Fred

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Mar 2023
Response from Lela on 30 Apr 2023
Thank you for the great review! We appreciate your feedback.

8/10 Good

Clarissa

Stayed 1 night in Mar 2023
Response from Lela on 28 Mar 2023
Thank you for the good review! We appreciate your feedback!

10/10 Excellent

Casey

Stayed 1 night in Mar 2023
Response from Lela on 22 Mar 2023
Thank you for the great review! We're glad you enjoyed your stay. We appreciate your feedback!

8/10 Good

Joseph

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2023
Response from Lela on 20 Mar 2023
Thank you for staying with us! We appreciate your business!

10/10 Excellent

Amy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023
Response from Lela on 20 Mar 2023
Thank you for the great review! We appreciate your feedback.

10/10 Excellent

Norman

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Liked everything about it
Stayed 1 night in Mar 2023
Response from Lela on 18 Mar 2023
Thank you for the great review! We appreciate your business!

10/10 Excellent

Leslie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were all so nice and friendly
Stayed 1 night in Mar 2023
Response from Lela on 8 Mar 2023
Thank you for the great review! We appreciate your feedback.

8/10 Good

Donna

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
The hotel was very nice. The bathroom was spotless but there was a sour smell like it was wiped with a sour cloth. The over night front desk person was terrific!
Stayed 2 nights in Mar 2023

8/10 Good

Lynette R

Stayed 1 night in Jan 2023