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"The room was clean and spacious. Our sink was clogged and because we got into our room quite late we didn’t report it until the morning. Breakfast was good - and hot! They kept everything well stocked and clean"

"This hotel did not have key cards it has house keys the hotel staff was caught inside my room 3 times snooping while they thought all of us were sleeping in the room scared my kids out of a sound sleep in the middle of the night the first time and then was caught 2 more times while my kids sat awake and quiet scared to death I would not recommend ANYONE stays here especially if the have kids! Very scetchy not safe!!!"

"With it's waterpark pool, this is an ideal location for families with young children. However, we are seniors, just looking for a quiet place to rest our heads after a 10-hour day of travel. We arrived late on a Saturday afternoon and parking was a nightmare! The pool is visible from the lobby through the glass wall. It was jam packed with screaming kids! There were kids everywhere! They were running dripping wet through the lobby. Any thought of slipping quietly into the hot tub to relax...

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"Clean, spacious room. Needed a room for one night. Worked perfectly. Staff was incredibly friendly and helpful."

"There is no elevator in this property. Navigating stairs with luggage is a challenge. The heat in my room was unable to be controlled, and it was extremely hot in the room. Even with air conditioning on and set on a low temperature, it was just tolerable. Nighttime temp was to be 25 degrees is why it was on heat. I did report it the evening I arrived and then upon checkout. Hotel was sold out so unable to move and no other hotels close by. Parking is easy and free. The hotel is convenient to the...

"There was no coffee or breakfast like the advertisement showed."

"Great "

"I ordered two rooms with jacuzzi and when I arrived they were under maintenance and they didn't refund me they gave me one of less money which I didn't agree with and the office was dirty they didn't give breakfast bad services"

"The pool is not heated, but my toddler enjoyed it. The towels did not seem to be kept stocked though. "

"The room was clean, staff was friendly and helpful and plenty of amenities for my kids and I to enjoy, particularly the swimming pool, hot tub, and indoor gym."

"Great place md beautiful view!"

"Very nice "

"First thing, I pulled into the parking lot and the overall look of the premises looks like a shelter, unkept Secondly, the building smells like an animal shelter and an old ashtray. Thirdly, the people that are staying in the hotel are very questionable. Fourth, at this point I’m questioning my family’s safety? The complimentary breakfast was not the greatest, cold boiled eggs, hard bagels, very bruised bananas. The room was ok, clean sheets & towels, I guess that was the only decent thing....

"Wonderful facility, very clean, beautiful, great ambiance. Great staff, makes you feel completely at home!"

"This is a unique hotel in the middle of Chautauqua Institution. We had a fantastic room and thoroughly enjoyed the history and surroundings."