โรงแรมใกล้หาดฮาร์เบอร์ เลค, พูล

"Clean mod"

"Still the best place to stay in Poole. Shower was awesome, enough room to get a rugby union team in!!! Great location near the restaurants on the Quay and a ten minute walk from the train station. Deluxe Room was very spacious and had an iron bath in the corner!! However, mattress was too soft and the pillows too 'fluffy'. Just a personal note, but we needed hard mattresses and 'dull' pillows. Breakfast is over-priced (plenty of coffee shops/delicatessens in Poole), but if you need to eat one,...

"Great location, less than 30 seconds to the quay. Room had everything you'd expect from a b&b. Fabulous breakfast, there was even an option of standard or large size! Would stay again if we're in the area. Friendly, welcoming host."

"Friendly & welcoming staff."

"Clean and spacious room, ample parking and great breakfast."

"No staff available and rooms not ready on arrival, very confusing check in, basement room with hardly any light, overall terrible!"

"The bed was one of the worst I’ve ever seen. The mattress was shockingly bad. You could feel and see every spring which creaked pinged and moved everytime you moved. The room also had mould on the ceiling and an awful smell of musky dampness. My friend had a much nicer room and their bed was okay so it’s luck of the draw I guess."

"Toooo hooot , it was like in a sauna. The water was burning no cold water at all, the mattress mas punching us in the back the worst mattress ive ever seen. No air-conditioning not even on the holl, everywhere was too hot, and the smell was unbearable. Never again i would not recommend this place. I found places much cheaper with better conditions. Very disappointed, and no way to take the money back. We left as soon as we arrived, we didn't even sleep there. No staff in the place, they are...

"Staff were brilliant & couldn’t do enough for you, very hospitable, very nice. Right near the beach too"

"Room 102. The room was dirty, there was no lock on one of the windows so did not feel safe at all, the mattress was incredibly uncomfortable-the springs could be felt, the tv didn’t work, there was a discarded vape under the bed so the room had clearly not been vacuumed, there were cobwebs, discloloured enamel on the bath, old and stained vinyl on the floor to the bathroom, the shower head kept dropping and wouldn’t stay in place, dirt in the corners of the room, the walls were thin, the was a...

"Very bad experience, we did not get a room at the hotel, they did not refund the money, it is impossible to contact the hotel. They take money from people and do not have any free rooms, the worst experience with you."

"Great reception and sorted parking. Room was very smelly like old sweat. Sheets were clean and tidy but the carpet need changing it in a manky state. Bathroom clean and tidy but vinyl needs changing as it doesn't fit properly. Good enough for me to lay my head but I was out of there early as I was not going to be hanging around in that room."

"A bit battered. Basic accommodation but a great location. Clean and warm. "

"We did enjoy our stay at Harbour Heights, although parts of the hotel feel a little tired and in need of some updating. Unfortunately, some members of staff could also benefit from further customer service training, as at times we felt more like an inconvenience than valued guests. The terrace and the view are absolutely stunning and were definitely the highlight of our stay. However, it was disappointing that guests were not allowed to have meals on the terrace, and there was no waiter service...

"20 -40 people constantly in reception arguing as they can't get their booked rooms. Noise , police and all sorts of fun. Breakfast is separate story, people who were lucky enough to get rooms sitting in room with jam and juice and waiting for misery man who will get their breakfast. Had to ask for refund for mine. THIS PLACE SHOULD BE SHUT FOR GOOD."