"We only ended up staying at MacArthur Place for 30 minutes before immediately checking out and finding an alternate hotel to stay the weekend. Why the 5-star review, then? It's all in how they handled it, which to me is the mark of a great hotel.
We're in peak wedding season in the Bay Area, and as such, many couples have chosen MacArthur Place for their ceremonies and receptions. Why wouldn't they -- a beautiful property right in the heart of Sonoma? The problem was with our room steps away...
"Although we never met any staff because the Inn has contactless check-in, Karen made us feel very welcome with her timely email providing check-in information. Upon arrival, we followed the path to our “secret cabin” next to a zen garden. Inside, our cozy suite glowed with tealight candles (battery operated). It had a fireplace, large soaking tub and bay window overlooking a picturesque creek and stone bridge. We appreciated all the welcoming touches, including snacks and filtered water in the...
