Games room
Check availability

Reviews of Zostay Hostel Backpackers

2 out of 5
Zostay Hostel Backpackers
No. 7, Hang Muoi Street, Hoan Kiem District, Hanoi

Reviews

6.8
Rating 10 - Excellent. 5 out of 18 reviews" "
Rating 8 - Good. 5 out of 18 reviews" "
Rating 6 - Okay. 2 out of 18 reviews" "
Rating 4 - Poor. 4 out of 18 reviews" "
Rating 2 - Terrible. 2 out of 18 reviews" "

7.0/10

Cleanliness

7.4/10

Staff & service

6.8/10

Property conditions & facilities

Reviews

6/10 Okay

Ciaran

Bearable for one night
It was basic but convenient for the old town and local bus service. Building and room rather run down. Unfortunately no breakfast could be provided as I left too early, I would have hoped for something simple like a bottle of water and piece of fruit.
Stayed 1 night in Mar 2020

8/10 Good

Verified traveller

Disliked: Staff & service
The room was cute, and I got a 3 person room even though I booked a 8 person room. Beds were extremely firm, and made of a hard cushion material rather than a mattress or futon. The staff member who checked me in had an attitude and wasn’t helpful. I wasn’t given a key. It was fine for one night.
Stayed 1 night in Jan 2020

4/10 Poor

Twu Yong

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Nov 2018

4/10 Poor

Verified traveller

Liked: Cleanliness
They forgot to reserve my private room and gave it to someone else, but they were apologetic about it. They offered to let me stay in the dorm with a refund or drive me 3 km to their other property. The showers were kind of dirty and there was no hot water. It's in a very happening neighborhood with lots of nightlife.
Stayed 2 nights in Jul 2018

8/10 Good

Janne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2017

10/10 Excellent

BINH

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It's a great Hotel !
it's amazing place where i went. I've just stayed one night. But many impression i realized, compare to price i paid. Staff, Location, Cleanliness are so great !

8/10 Good

Michelle, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities
It's an ok hostel.
Booked this place (a bunk in a 14-bed dorm) to rest for the day before embarking on an overnight train to China. The staff were very friendly and helpful, even offering me a glass of water on arrival. It's a small act but I appreciate it. Each bunk in the 14-bed dorm had an electrical outlet and lamp. The bunk was a little hard though, and the neighbouring building was playing loud Techno music during the afternoon. You'll need to bring your own towel, and best to wear slippers when using the shower! Depending on your luck, you might encounter hostel mates who leave a lot of dirt, sand and hair in the toilet! This hostel is located amidst busy streets with lots of traffic (but then again, that's Vietnam for you) with a few eateries nearby (even stumbled on a Harry Potter themed cafe, which was quirky). It's one of the nearer stays to the train station across the bridge which goes to China.

10/10 Excellent

Hoang, HCM City

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing place !
Greate location at Old quarter i will come back here by next time

10/10 Excellent

Ian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hostel
This is a really good hostel, good beds with comfortable bedding, very friendly and helpful staff, a perfect location for backpackers in the old quarter, a very nice little rooftop terrace and also good coffee at the small bar downstairs. Looking forward to coming back!

8/10 Good

elida

Disliked: Staff & service
Bueno si vas a estar todo el día de paseo.
La ubicación fue buena para los pocos días que estuvimos y lo que queríamos ver. La habitación compartida estaba bien , al igual que el colchón . Difícil de encontrar , ya que está en un 2 piso y abajo no está indicado. Es un edificio habitacional que en los 2 primeros pisos tiene comercios. . El recibimiento fue muy amable. Y nos ayudo con algunas preguntas de cómo llegar a lugares .
Stayed 1 night in Mar 2019

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities
スタッフは日によるけど、いい場合が殆どです。 スタッフは若くて元気で、質問すれば答えてくれます。特に気に入った点は、アヌビスのような犬がいて、かわいかったです。
Stayed 2 nights in Mar 2019
Response from Stella on 11 Mar 2019
Thank you for your reviews. We are trying to improve our service quality. Hope that you will choose our hostel to stay next time. See you at ZO ! ZO team!

6/10 Okay

Cyril

Liked: Staff & service
Personnel agréable
Hôtel en travaux quand nous sommes venus (travaux commençant à 5h). Très bien situé, personnel très agréable 😁
Stayed 2 nights in Oct 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable hotel
A nice trip to Hanoi. Very comfortable hotel and nice reception. They help me alot. The location is also perfect

2/10 Terrible

Turista de Arge

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst experiencie ever
We booked for two night and also for the transfer from the airport. They picked us up and took us to another hotel far away in a not nice area without saying anything before getting there. They just drop us there and it was this lady telling us that there was a problem with our room and that we were staying there just for the night and they will pick us up in the moring to go to the hostel that we originally payed for it in downtown area. We didnt really want to stay there, it was far and ugly area so she send us with a taxi to the hostel were it was this guy who didnt give a problem he just kept working on his computar without a solution and saying us that he has all the rooms full, so we figure it out that they were lieying to us and he blamed expedia for that. We just run away from that also ugly place that I wont ever recomend. We ended up in a hotel just around the corner, wich was nicer with lovely staff and also cheap. We didnt even could get a dolar back from something that we didnt used and made us have the worst experiencie.

4/10 Poor

Zoe, Taiwan

Disliked: Cleanliness, property conditions & facilities, room comfort
陰暗的住房環境
旅館只有地點好。 Expedia 提供的旅館資料不充足，此旅館有兩個地點，結果跟朋友分到不同間，兩間的距離又無法用走路的到達，被迫要換房型。 網站上說附早餐跟有吹風機，其實都沒有提供，所以Expedia應該要對此旅館重新更新資訊！ 旅館內走廊陰暗，房間內燈光也不足，住起來不舒服。
兩床的四房型

10/10 Excellent

david, HN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Khách sạn này quá ổn với chi phí rẻ
tôi ở đây 2 ngày nhưng cảm thấy rất thú vị, nhân viên luôn coi tôi như người thân, gần phố đi bộ, chợ đêm, bến xe buýt thực sự ở đây rất thoải mái

8/10 Good

Sangwoo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

2/10 Terrible

steph, Paris

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Don't go in this hostel if you have choice.
During our world tour, this is the worst hotel we visited. It smells humidity and it's very dirty. We found an old and dirty knife in our nightstand... Our shower was blocked, so our private bathroom totally flooded. Finally, when we arrived at 6am they offer us to stay in the dorm waiting our room... At the check out they charged us for this stay ! If they have said us that we would have stayed in the hall... Or in town. More, it's nearby a big road, so dorms are very noisy... There are a lot of hostels around, look others before booking.