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Reviews of La Sinfonía del Rey Hotel & Spa

4 out of 5
La Sinfonía del Rey Hotel & Spa
33-35 Hang Dau, Hoan Kiem, Hanoi, Ha Noi

Reviews

9.6

Exceptional

Rating 10 - Excellent. 261 out of 313 reviews" "
Rating 8 - Good. 36 out of 313 reviews" "
Rating 6 - Okay. 8 out of 313 reviews" "
Rating 4 - Poor. 2 out of 313 reviews" "
Rating 2 - Terrible. 6 out of 313 reviews" "

9.8/10

Cleanliness

9.8/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Sheila

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location of the property was amazing, the staff was incredibly friendly, and everything was very clean. I would stay here again should I go back to Vietnam.
Stayed 6 nights in Apr 2024

10/10 Excellent

Benita

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff at La Sinfonia made our stay exepional! They can’t do enough for you and always with a smile .. felt they were very approachable. They helped us organise and as I was in my own before my daughter joined me I felt safe and looked after. Breakfast amazing! I would come straight back here in a heart beat their customer service is spot on. Thankyou to Lucy, Henry and Rose for making my stay in Hanoi so special!
Stayed 4 nights in Apr 2024

10/10 Excellent

Greg

Stayed 2 nights in Apr 2024

10/10 Excellent

Jean

Stayed 3 nights in Apr 2024

10/10 Excellent

Greg

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff of this hotel is one of the most professional and attentive that I have ever experienced. Every comfort is provided. The people working here are so well trained and seem so naturally thoughtful that it is a pleasure to stay at this facility. I had a bit of physical distress and they immediately came forward with ginger tea and it was not just one person. The room was comfortable and every option that we needed was addressed. Beyond 5 Star in Quality.
Stayed 3 nights in Apr 2024
Response from Alex on 10 Apr 2024
Dear Mr. Greg,Thank you very much for your great feedback after your lovely stay with us, I am delighted to learn that you had a great stay and happy with our rooms, staffs and the services provided. We look forward seeing you again someday in the futureBest regards,

10/10 Excellent

Janet

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service at this hotel is over the top friendly and helpful. We loved the look and feel of this place. Even though the room was in the smaller side, it had everything you need and was enough for us. We absolutely loved the experience of being here with the amazing staff. The rooftop patio was lovely too! They even offer you a shower later even though you’ve checked out when you come back and pick up your bags. Book this place! The location is the best, especially on the weekend when it’s a pedestrian only area. But really, it’s the people here that make this a 10/10!
Stayed 3 nights in Mar 2024
Response from Mien Do on 29 Mar 2024
Dear Ms. Janet,Thank you so much for your kind compliment.On behalf of La Sinfonia Del Rey Hotel & Spa. I would like to express my gratitude for choosing our hotel during the trip in Hanoi. Our endeavour, always, is to exceed our guests' expectations so that they may have a memorable stay and recommend the hotel to their family, friends and associates. We are very glad to learn that this mission has been achieved in your case and all the staff has been helpful and friendly enough to provide you an enjoyable stay. Once again, thank you so much for your feedback & we are looking forward to welcoming you at our hotel again

10/10 Excellent

Eugene

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service. Location right in the old quarter. Just make sure you can handle the busy motorcycle traffic. Room is small but well equipped and decorated. No USB ports so bring your own.
Stayed 1 night in Mar 2024
Response from Mien Do on 29 Mar 2024
Thank you very much Mr/Ms. Eugene for your wonderful feedback and kind words after your amazing time with us. I am delighted to learn you loved your stay and the staff. We look forward seeing you soon again in Hanoi next time

10/10 Excellent

Adam

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Amazing staff, worked hard to meet our need, good breakfast, excellent massage at the spa. Very comfortable beds, front rooms can be a little noisy, but a good option. I would stay here again
Stayed 2 nights in Feb 2024
Response from Alex on 10 Apr 2024
Dear Mr. Adam.Thank you very much for your great feedback after your lovely stay with us. We look forward seeing you again someday in the futureBest regards,

10/10 Excellent

Khac Tri

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

michael

Stayed 1 night in Jan 2024

10/10 Excellent

Christine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My favorite hotel I stayed at during my three-week trip to Vietnam. It’s conveniently located with incredibly friendly and helpful staff. I highly recommend it to anyone visiting Hanoi.

10/10 Excellent

Chuen Yin Christopher

Liked: Cleanliness, staff & service, property conditions & facilities

10/10 Excellent

Timothy

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities

10/10 Excellent

Robert, Houston

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the staffs
Stayed 3 nights in Dec 2023

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing staff and fantastic rooftop bar
Stayed 2 nights in Dec 2023

10/10 Excellent

Heidi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Nov 2023

10/10 Excellent

Connie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing stay. Amazing staff. We absolutely loved our stay here and would recommend it to everyone.
Stayed 1 night in Nov 2023
Response from Thank you for your comments and rating on 1 Dec 2023
Dear Ms. Connie PatakiThank you so much for your feedback. We are appreciative for the remarks that help us create a better working environment, and our employees would be more excited to welcome additional visitors. Your feedback inspires our crew, and we want to welcome and serve you again, as well as your family and friends; receiving them is our honor. Thank you for choosing us to stay; we wish you good health and a pleasant day.Best Regards

10/10 Excellent

Ashley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2023

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Alex on 23 Oct 2023
Dear Mr. JosephThank you for your wonderful feedback, I am happy to learn that you rate us 5/5 over all after your recently stay at our hotel. We look forward seeing you again in Hanoi and hope we would be your home away from yours

10/10 Excellent

Donald

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One of the most beautiful hotels i have stayed in. The bed and bedding very comfortable.
Stayed 2 nights in Oct 2023
Response from Alex Luu on 10 Oct 2023
Dear Mr. DonaldThank you for your feedback and wonderful review regarding your stay with us. We look forward seeing you soon todayBest regards

10/10 Excellent

Roy

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This hotel is a gem
Amazing hotel in a great location. Very comfortable stay. The staff is very customer oriented. The sky bar offers a beautiful view of the city. I will definitely stay here again.
Stayed 2 nights in Oct 2023
Response from Alex on 9 Oct 2023
Thank you Mr/Ms. Roy for your wonderful feedback after your stay with us recently. I am delighted to learn that you love the bar and found that our team are helpful. We are very much look forward seeing you soon next timeBest regards

10/10 Excellent

Darrin

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Alex on 2 Oct 2023
Dear Mr/Ms. DarrinThank you for your wonderful review and feedback. It's great to learn you had a wonderful time at our hotel and we look forwards for your return next time

10/10 Excellent

John, Augusta

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Here with a colleague for a few days, and what an amazing place. The staff genuinely cares for its guests and it shows. They happily awaited any opportunity to make our stay as comfortable as possible. 5 stars across the board
Stayed 2 nights in Aug 2023
Response from Alex on 3 Sep 2023
Thank you Mr. John for your wonderful review and feedback after your recent stay with us. We are delighted to learn you found our service is exceptional, loved the staffs and location. We do look forward seeing you next time in HanoiBest regards

10/10 Excellent

PO MAN

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the services of the staff across different departments. Central locarion and nice breakfast and patio view
Stayed 4 nights in Aug 2023
Response from Alex on 28 Aug 2023
thank you Mr. Po Man for your wonderful time and feedback. We look forward seeing you soon next time.Best regards

10/10 Excellent

Taylah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Well-located, modern hotel in Old Quarter
We had a quick one-night stay at La Sinfonia. We could not fault the location - it is well positioned in Old Quarter and on a side street off the main road, so the traffic is less. We faced the lake and didn’t notice any road noise. We had stayed at a different hotel in Hanoi earlier in our trip. This hotel was better positioned but had smaller rooms. We also weren’t a fan of the bath/shower but asides from that, we thought it was a great hotel! Although there is no pool, the rooftop bar is spectacular. The buffet breakfast was also great!
Stayed 1 night in Aug 2023
Response from Alex on 28 Aug 2023
thank you Mr/Ms. Taylah for your wonderful time and feedback. We look forward seeing you soon next time.Best regards

10/10 Excellent

john

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Fantastic 5 day stay.Beautiful clean facilities and great staff.Breakfast was well above average.Roof top bar is quite famous and easy to see why.Great place to watch sunset and enjoy a drink.Rooms are very tasteful and up market.Recommend this hotel to anyone.
Response from Alex Luu on 1 Aug 2023
Thank you Mr. John for your wonderful review and feedback after your stay with us. On behalf of our team, I would like to express our sincere appreciation and look forward seeing you next time in Hanoi

10/10 Excellent

christine

Liked: Cleanliness, staff & service, property conditions & facilities
La Sinfonía Title: A Truly Amazing Experience at an Exceptional Hotel in Hanoi Review: I recently had the pleasure of staying at a hotel in Hanoi, and I must say, it was an absolutely amazing experience from start to finish. From the moment I arrived until the day of my departure, everything about this hotel exceeded my expectations. First and foremost, the staff was simply outstanding. They were warm, welcoming, and went above and beyond to ensure that every aspect of my stay was perfect. From the attentive front desk team to the friendly housekeeping staff, everyone was dedicated to providing exceptional service. Their attention to detail and genuine care for the guests truly made a difference. Now, let's talk about the rooms. They were nothing short of remarkable.exquisitely furnished, the rooms offered a perfect blend of comfort and luxury. The attention to detail was evident in every aspect, from the plush bedding to the modern amenities. The cleanliness and tidiness of the rooms were impeccable, and I truly felt like I was in a home away from home. The quality of the food was exceptional, and each meal was a delightful culinary experience. Additionally, the hotel's bar served a wide selection of beverages, including expertly crafted cocktails, making it a perfect A Truly Amazing Experience at an Exceptional Hotel in Hanoi In conclusion, my experience at this hotel in Hanoi was nothing short of exceptional. The amazing staff, luxurious rooms,amazing
Stayed 6 nights in Jun 2023
Response from Alex Luu on 19 Jul 2023
Dear Ms. Christine,Thank you for your lovely review and wonderful feedback. Our team and I are very much grateful for your kind words and appreciated your sharing, we look forward seeing you soon for your next trip in HanoiBest regards

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
Staff where very good
Stayed 2 nights in Jun 2023
Response from Alex on 10 Jul 2023
Dear Mr. AndrewThank you for your wonderful feedback. I am happy to learn you had a great stay during your time with us in Hanoi. We look forward seeing you next time

10/10 Excellent

Tommy

Stayed 4 nights in Jun 2023
Response from Alex on 10 Jul 2023
Dear Mr. TommyThank you for your wonderful feedback. I am happy to learn you had a great stay during your time with us in Hanoi. We look forward seeing you next time

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel
Lovely hotel in a great location in old French quarter. Staff are really friendly and make every effort to give a good service. Rooms are nice and the rooftop bar has a great atmosphere and fantastic view of the lake.
Stayed 1 night in Jun 2023
Response from Alex on 13 Jun 2023
Thank you very much sir/madam for your wonderful review and feedback regarding your recently stay with us. We are very much look forwards hearing from you soon next time in Hanoi.Best regards

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023
Response from Alex on 9 Jun 2023
Thank you Ms, Lisa for your great review and feedback

10/10 Excellent

Todd

Liked: Cleanliness, staff & service
Very nice property. Staff was wonderful and very friendly/helpful. The food was excellent.
Stayed 3 nights in May 2023
Response from Alex on 5 Jun 2023
Dear Mr/Ms. ToddThank you for your wonderful feedback I am delighted to learn that you had a great time over all and we are very much look forward for your returnBest regards.

10/10 Excellent

Alfredo

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great Hotel overall. Perfect location! Very nice staff :)
Stayed 1 night in May 2023
Response from Alex on 26 May 2023
Thank you Mr. Alfredo for your great review, We look forward seeing you soon someday

10/10 Excellent

Cody

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The staff (Rose is absolutely amazing), location and amenities at La Sinfonia Del Rey in the Old Quarter of Hanoi are remarkable. Would definitely stay here again. The spa services are also excellent.
Stayed 2 nights in May 2023
Response from Alex on 26 May 2023
Thank you Mr. Cody for your wonderful review. We look forward for your next trip in Hanoi

10/10 Excellent

TEKFOH, Palm Springs

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel La Sinfonia del Rey is located one block from the lake. On weekends, the streets are closed for street vendors and pedestrians only. Rose, our customer relations supervisor was excellent and she made sure our stay was comfortable and any complaints (we needed a stand up shower) and she arranged to have our room changed. The hotel staff are very friendly and accommodating to endure we had a great experience at the hotel.
Stayed 2 nights in May 2023
Response from Alex on 5 Jun 2023
Dear Mr/Ms. TEKFOHOur team and I are very much grateful for your time and feedback regarding your exceptional stay with us. We are very much look forward seeing you again some dayThank you

10/10 Excellent

Alfredo

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We stayed with my wife for our honeymoon 2 nights. Great hotel overall. Good location. Skybar is great. I had massage which I highly recommend. Would stay there again if in Hanoi in the future. Thank you.
Stayed 1 night in May 2023
Response from Alex on 26 May 2023
Thank you Mr. Alfredo. My team and I are very happy to learn you have a memorable trip with us during your special vacation in Hanoi.

10/10 Excellent

Cody

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Rose, Vu and all of the amazing staff consistently went above and beyond to make our experience unforgettable.
Stayed 1 night in May 2023
Response from Alex on 17 May 2023
thank you Mr. Cody for your great feedback. We are very much appreciated and look forward for your next stay

10/10 Excellent

KATHY

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect location, across from lake, convenient walking to shops and restaurants. Love the decor of the hotel with rooftop bar. Staff was welcoming and helpful. Highly recommended.
Stayed 3 nights in Apr 2023
Response from Alex on 15 May 2023
Thank you Ms. Kathy for your great feedback and review after your time with us, Your review is really made my day.Our team and I are very much look forward seeing you again somedayBest regards

10/10 Excellent

Yong Sheng

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice French inspired rooms and the hotel serves up a fantastic breakfast that changes up the hot food selection in the buffet line. Excellent service by the very friendly staff. 10/10 will stay again.
Stayed 4 nights in Apr 2023
Response from Alex Luu on 5 May 2023
Thank you Mr/Ms. Yong Sheng for your wonderful feedbackWe appreciated your time and wonderful review and look forward seeing you again somedayBest regards

10/10 Excellent

Yiheng, Walleyut

Response from Alex on 26 May 2023
Thank you, M,r/Ms. Yiheng for your review.

10/10 Excellent

Matt

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Apr 2023
Response from Alex on 15 May 2023
Thank you Mr. Matthew for your loverly review and feedback. We hope you a great day and see you again soon

10/10 Excellent

Lin

Stayed 1 night in Apr 2023
Response from Alex Luu on 5 May 2023
Thank you Mr/Ms. Lin for your wonderful feedbackWe appreciated your time and wonderful review and look forward seeing you again somedayBest regards

10/10 Excellent

Todd

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful stay in Hanoi
Wonderful property and location. Very helpful and friendly staff. Great recommendations. Would definitely go again.
Stayed 3 nights in Mar 2023
Response from Alex Luu on 5 May 2023
Thank you Mr/Ms. Todd for your wonderful feedbackWe appreciated your time and wonderful review and look forward seeing you again somedayBest regards

10/10 Excellent

carol, Grand Junction

Liked: Cleanliness, staff & service, property conditions & facilities
The location was great to enjoy the Old Quarter of Hanoi
Stayed 4 nights in Mar 2023
Response from Alex Luu on 5 May 2023
Thank you Mr. Carol for your wonderful feedbackWe appreciated your time and wonderful review and look forward seeing you again somedayBest regards

10/10 Excellent

Olivia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service was great and the location was perfect.
Stayed 3 nights in Feb 2023
Response from Alex Luu on 5 May 2023
Thank you Ms. Olivia for your wonderful feedbackWe appreciated your time and wonderful review and look forward seeing you again somedayBest regards

10/10 Excellent

Wendy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location with views of the lake
Great location in the center of Hanoi, walking distance to all the attractions. There was of plenty of food options close by and the hotel restaurant and rooftop bar also high quality. Rooms were clean and well equipped. Would stay again
Stayed 4 nights in Jan 2023
Response from Alex Luu on 8 Mar 2023
Dear Ms. WendyThank you for your great feedback regarding the wonderful time you had with us during your stay in Hanoi. We look forward seeing you soon in Hanoi next timeBest regards

2/10 Terrible

Elizaveta

Travelled with partner
Disliked: Property conditions & facilities
We booked this hotel for our wedding anniversary and regretted it so much, because we had the worst night there. Our room had a window facing a super busy avenue with never ending honking, and then someone decided to sing karaoke right under the window until 3am on maximum volume (with a huge speaker). Then, at 7am, dancing started in a part in front of the window, again, it was so loud, we couldn't even be in the room. This is the noisiest place we've ever been to. We tried to change the room, but they told us that they have none available. In the morning, they apologised about the noise and offered us a free transfer or a small partial refund in exchange for not publishing a review online - of course we refused. This practice is so horrible and dishonest! That explains the high rating of this hotel - so artificial! If we knew about the noise, we would have never booked this hotel. The most disappointing experience ever.

10/10 Excellent

john, Edmonton

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The staffs were helpful and enthusiastic. Location is in the heart of actions. Breakfasts were top notch. The soundproof for the rooms can use some work.

10/10 Excellent

Johnny

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Likely the friendliest staff I’ve ever seen in Vietnam. Thank you!

10/10 Excellent

Hsiu Feng

Stayed 1 night in Dec 2022