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" I recently stayed at [ The Royal Place 2], and I must say, the staff was incredible! From the moment I arrived, I felt welcomed and valued. They went above and beyond to ensure my comfort, making my stay truly enjoyable. Every interaction was friendly and professional, reminding me how important great service is in the hospitality industry. I genuinely wish every hotel I visited had such dedicated."

"The attentiveness of the staff without being intrusive . The cleanliness of the property . The fantastic choice of breakfast . "

"My family and I booked two rooms for 5 days and chose it for the great location. The staff went above and beyond during our stay- starting from a late flight check in, to ensuring our rooms were right next to each other, booking amazing day trips to Ninh Binh & Halong Bay, to booking a shuttle to the airport and ensuring we had coffee for our departure. We were already blown away at how attentive the staff was but after our departure to our next city it was the cherry on top. My mother forgot an item in her room. We contacted the Hotel and not only were they able to find the item in a few hours, but they also shipped it to our next hotel! My mother was elated and we are so thankful for the patience and kindness that the staff has for each guest. "

"I booked 4 nights at the Hanoi Indochine Premium Hotel for my first trip to Hanoi and I couldn't be happier. STAFF: The staff was very polite and helpful; recommending things to do, looking for museums opening hours and even organizing a late check out as we had multiple flight delays. They also offered us a late shower, again due to our flight delay. That was an amazing service, specially considering how hot is Hanoi. Speciall thanks to Mia, Okami and Candy. LOCATION: The hotel is very well located; very close to the lake and not too far from the main attractions. There are also multiple restaurants, cafes and markets around the area. CLEAN: The room service was perfect and the room always clean and tidy. Flawless. BREAKFAST: The hotel also has a restaurant, same place where we have breakfast. The breakfast had vast options from vietnamise and western cuisine. I highly recomend trying the restaurant's Bahn Mi, it was one of the best in town. Our visit to Hanoi was better because of the service provided by you. "

"Breakfast by the pool is excellent. Perfect poached eggs and lots of Vietnamese and Western choices. All fresh with staff very attentive."

"This is a lovely hotel in a very convenient location in Hanoi. The service is outstanding throughout the hotel—everyone is incredibly kind and helpful. The breakfast buffet is excellent, with great vegan options which was important for me. I highly recommend the rooftop bar too, as well as the spa! Would definitely stay here again! "

"Staff was very nice and helpful, the rooms were clean but has a slight smell not to my liking but overall this is great place to stay in the old quarter. You can walk to a lot of places including train street. Visit the nail salon at the end of The street and try her Salt coffee when you get your nails done it’s sooo good. "

"Staff was great, rooms were clean and comfortable. Overall a comfortable stay. Also was located in an area with plenty of shops nearby."

"The breakfast was an amazing thread, with foods from all over the world, representing many cultures. The drink options were expansive, with several juices, teas, coffees, different milk (skim, low fat, whole). They also had a cook that would make you any kind of egg you wanted, including eggs benedfict, upon request. Very nice. "