"The hotel is in excellent condition. All the team from the desk clerk up to the fine lady that cleaned my room neatly everyday and took care of my stay have been extremely polite and kind making me feel as much welcome as possible. Congratulations to all and I express my heartfelt gratitude."
"The hotel is a pretty new one. The room is nice and well facilitated, but the service at their front desk, restaurant, and public area are unqualified--not internationally, very localized, and sometimes rude. They do not offer shuttle service to any nearby spots; as this hotel is very far from the downtown and commercial area in "Binjian district" of Hangzhou City, it is very difficult to get a taxi for the hotel and very high cost to take taxi for every places you go in the city."
