Dear Guest, Thank you for taking your time in sharing your kind feedback with us. We are delighted to hear that you have taken the opportunity to stay in our hotel and had a very memorable experience. We look forward to welcoming you back to Shangri-La Hotel Hangzhou soon. Your sincerely

Dear Guest, Thank you for taking your time in sharing your kind feedback with us. We are delighted to hear that you have taken the opportunity to stay in our hotel and had a very memorable experience. We look forward to welcoming you back to Shangri-La Hotel Hangzhou soon. Your sincerely

Dear Guest, Thank you for choosing Shangri-la Hotel HangZhou, and taking the time to share your feedback with us here. We are delighted to learn of your positive experience at the hotel, and look forward to welcoming you back again very soon. Yours sincerely,

Thank you for choosing Shangri-la Hotel HangZhou. We are delighted to learn of your positive experience at the hotel, and look forward to welcoming you back again very soon.

First of all, I would like to thank you for choosing the Shangri-La Hotel Hangzhou, and for taking the time to share with us your experience. I am truly happy to hear that you had a great time while staying with us, and that out hotel met all your expectations. Your kind comments have been shared with the Team, who were delighted to know that their constant efforts to provide a warm and friendly stay to our guests was so much appreciated. Your kind words are such a tremendous motivation for them to continue their good work. Once again, thank you sending us your feedback and we are hoping to have the opportunity to welcoming you again should your travels bring you back to Hangzhou.

尊敬的宾客， 感谢您下榻杭州香格里拉饭店, 并感谢您对饭店的喜爱，这是对我们工作最大的鼓励，我们会继续的努力让每一位到店的客人都得到一个美好的入住体验。我们真诚地希望您再次光临，享受香格里拉热情好客之道。 谢谢！

尊敬的宾客， 感谢您下榻杭州香格里拉饭店, 并感谢您对饭店的喜爱，这是对我们工作最大的鼓励，我们会继续的努力让每一位到店的客人都得到一个美好的入住体验。我们真诚地希望您再次光临，享受香格里拉热情好客之道。 谢谢！

Greetings from Shangri-La Hotel, Hangzhou! Thank you for staying with us and sharing your feedback. Please rest assure that we will take immediate actions to improve the service and facilities. We look forward to serving you again.

尊敬的宾客， 感谢您下榻杭州香格里拉饭店, 并感谢您对饭店的喜爱，这是对我们工作最大的鼓励，我们会继续的努力让每一位到店的客人都得到一个美好的入住体验。我们真诚地希望您再次光临，享受香格里拉热情好客之道。 谢谢！

thank you for your recent stay at Shangri-La hotel Hangzhou. I hope that our inspirational environment and unparalleled serviced helped to create memories that will last long after your time with us concluded. Thank you for your business, and I hope to see you again soon.

Thank you for your time to share the gracious feedbacks on Shangri-La hotel Hangzhou, we truly appreciate your high esteem of our service. We look forward to welcoming you back soon.

Thank you for choosing Shangri-La Hotel, Hangzhou and for sharing your comments on your recent stay with us. We are delighted to know you had a pleasant stay with us. Your recognition is a great motivator for us to continue to provide our heart-felt hospitality, and it will be gladly shared with all our colleagues. We look forward to welcoming you back on your next visit here. Warm regards, Shangri-La Hotel Hangzhou at your service team!

Thank you for taking your time in sharing your kind feedback with us. We are delighted to hear that you have taken the opportunity to stay in our hotel and had a very memorable experience. We look forward to welcoming you back to Shangri-La Hotel Hangzhou soon.

Thank you very much for taking the time to share your comments and valuable feedback following your recent stay at The Shangri-La hotel Hangzhou. I’m sorry to hear that your experience with our hotel did not meet your expectations. Please accept our sincere apologies for any inconvenience caused. We hope you will give us a second chance to deliver a flawless stay to you. We are looking forward to seeing you again.

Thank you for taking your time in sharing your kind feedback with us. We look forward to welcoming you back to Shangri-La Hotel Hangzhou soon.

尊敬的宾客，您好， 感谢您下榻杭州香格里拉饭店。我们期待您下次的光临，再次来体验香格里拉热情好客之道。谢谢！

Thank you for taking your time in sharing your kind feedback with us. We are delighted to hear that you have taken the opportunity to stay in our hotel and had a very memorable experience. We look forward to welcoming you back to Shangri-La Hotel Hangzhou soon.

尊敬的宾客，您好， 感谢您下榻杭州香格里拉饭店。我们会继续努力让每一位到店的客人都得到一个美好的旅途回忆。我们期待您下次的光临，再次来体验香格里拉热情好客之道。谢谢！

Thank you very much for taking the time to share your comments and valuable feedback following your recent stay at The Shangri-La hotel Hangzhou. I’m sorry to hear that your experience with our hotel did not meet your expectations. Please accept our sincere apologies for any inconvenience caused. We hope you will give us a second chance to deliver a flawless stay to you. We are looking forward to seeing you again.

Thank you for your recent stay at Shangri-La hotel Hangzhou. I hope that our inspirational environment and unparalleled serviced helped to create memories that will last long after your time with us concluded. Thank you for your business, and I hope to see you again soon.

尊敬的客人，您好，非常感谢您下榻杭州香格里拉饭店，并与我们分享了您的入住体验。由于服务上的不足和设施设备的原因，未能带给您一个满意的入住，对由此给您带来的不便，我们深表歉意。您的意见我们非常重视，已与相关部门沟通，将继续加强对员工的服务意识和技能上的培训，提高员工素质，并不断的加强酒店软硬件设施，以给您带来更好的服务。再次，对给您入住带来的不愉快，请接受我们诚挚的歉意，我们真诚地希望您再次光临。感受香格里拉热情好客之道。 谢谢！

Thank you for your recent stay at Shangri-La hotel Hangzhou. I hope that our inspirational environment and unparalleled serviced helped to create memories that will last long after your time with us concluded. Thank you for your business, and I hope to see you again soon.

Thank you for choosing Shangri-La Hotel, Hangzhou. We glad to hear you very enjoy your stay at the hotel. We will certainly share your kind words with the team. We very much look forward to the pleasure of welcoming you back in the near future!

Thank you for your recent stay at Shangri-La hotel Hangzhou. I hope that our inspirational environment and unparalleled serviced helped to create memories that will last long after your time with us concluded. Thank you for your business, and I hope to see you again soon.

Dear Guest, I would like to thank you for choosing the Shangri-La Hotel Hangzhou, and for sharing with us your experience. I am truly sorry that your stay did not meet our usual high standards. Your constructive comments have been discussed with the team and appropriate actions have been taken to remedy to this kind of situation in future. I do hope that we will have the opportunity to welcome you again should your travels bring you back to Hangzhou.

Dear Guest Thank you for taking your time in sharing your kind feedback with us. We are delighted to hear that you have taken the opportunity to stay in our hotel and had a very memorable experience. We will certainly share this review with all colleagues concerned and look forward to welcoming you back to Shangri-La Hotel Hangzhou soon. Your sincerely

Hello, distinguished guests. Welcome to stay at Shangri-La Hotel in Hangzhou. It's a great pleasure to know that you are satisfied with your stay. This is our biggest compliment. Located in the West Lake Scenic Area, the hotel can reach the shore of the West Lake as far as you can go. Living in the lake view room of the hotel can give you a panoramic view of the West Lake. It is an ideal place for business trips and family tours because of its superior geographical location and convenient transportation. We also attach great importance to the guest's experience. We hope that every guest can feel at home. We sincerely hope that you will come again and enjoy the hospitality of Shangri-La. Thank you!

Dear guests, thank you for choosing the Shangri-La Hotel in Hangzhou and sharing your comments with us in your valuable time. We apologize for failing to meet your expectations in the service. We will make a detailed investigation of your situation and make immediate improvements. We will inspect and update the room facilities and supplies, constantly strengthen the training of service personnel, and strive to create good memories for our guests. We sincerely look forward to seeing you again. We hope you can feel our hospitality. Thank you!

Thank you for choosing to stay with us and for taking the time to share your feedback about your recent stay. Your comments are very important to us and we appreciate you sharing these with us. We look forward to welcoming you again soon and if there is anything that would make your future stays more comfortable, please let me know. With kind regards.