Outdoor pool, pool umbrellas, pool loungers

Reviews of Jiminy Peak Mountain Resort

3 out of 5
Jiminy Peak Mountain Resort
37 Corey Rd, Hancock, MA

Reviews

8.2

Very good

Rating 10 - Excellent. 334 out of 857 reviews" "
Rating 8 - Good. 317 out of 857 reviews" "
Rating 6 - Okay. 135 out of 857 reviews" "
Rating 4 - Poor. 43 out of 857 reviews" "
Rating 2 - Terrible. 28 out of 857 reviews" "

8.2/10

Cleanliness

8.2/10

Staff & service

8.4/10

Amenities

7.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Robert

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in May 2024
Response from Sarah R. on 8 May 2024
Thank you so much for the great feedback. We work hard to make your stay great! Hope to see you again!

8/10 Good

Gonzalo, Northport

Travelled with family
Liked: Cleanliness, amenities
Stayed 1 night in Jan 2024
Response from Sarah K. on 9 Jan 2024
Thank you for your feedback Gonzalo. We hope to come stay with us again soon!

4/10 Poor

Frank

Travelled with family
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
We stayed in one of the two bedroom condos. The condo was clean, but clearly had seen little updating since the early 1990's . The condo's are apparently privately owned, and the stained carpets, scuffed walls, and decaying decor are the purview of the owner. This was a rebook because club Wyndham Bentley Brook couldn't make good on the booking. This is the second time Club Wyndham wasn't able to make good on a reservation made through Expedia. Last time we ended up at Vacation Villiages across the street from Jiminy Peak. Recommendation don't book a stay at Club Wyndham Bentley Brook through Expedia, and if you get stuck refuse all offers to stay at and property labeled Jiminy Peak Resort.
Stayed 2 nights in Dec 2023
Response from Sarah K. on 18 Dec 2023
Hello Frank, thank you for your feedback. If you had made us aware of the issues - we could have moved you to a different condo. We have contacted the Owner's Department with your comments so they can better assess and get together with said Owner to make the appropriate changes that need to be made. As for the Wyndham Resort, they are not affiliated with Jiminy Peak in any manner. They are their own entity. If you have any issues with them - it needs to be taken up with their Reservation Department. We do hope to come back and give us another chance to rectify this stay.

10/10 Excellent

Mark

Stayed 1 night in Dec 2023
Response from Sarah K. on 15 Dec 2023
Thank you for your feedback Mark! We hope to come back soon!

10/10 Excellent

Celiza

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The property was great. I would say a little more cleanliness in the bathtub! Overall, amazing!
Stayed 3 nights in Nov 2023
Response from Sarah K. on 19 Nov 2023
Thank you so much for you amazing feedback! I will pass along that information to our Housekeeping department!We do hope you come to stay with us again Celiza!

10/10 Excellent

Matthew

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
We had to switch to this property at the last minute due to a problem with our original reservation. The property is simple but very comfortable and well maintained. The staff were pleasant and helpful. A very nice stay.
Stayed 2 nights in Nov 2023
Response from Sarah K. on 13 Nov 2023
Thank you so much for your feedback Matthew! We are so happy that you enjoyed staying with us and hope to come back again soon!

10/10 Excellent

Helen

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
This is my 6th or 7th stay at Jiminy, spanning over 30 years. There is nothing I don't like! Great location, friendly and helpful staff.
Stayed 4 nights in Oct 2023
Response from Sarah K. on 30 Oct 2023
Thank you so much for your amazing feedback Helen! We appreciate your loyalty to come back to us each and every time! We hope to see you again real soon!

10/10 Excellent

Garrett

Liked: Cleanliness, room comfort
Stayed 1 night in Oct 2023
Response from Jiminy Peak Front Desk on 24 Oct 2023
Thank you for staying with us and providing feedback on your stay. We hope you enjoyed your visit to the Berkshires and look forward to welcoming you back again soon!

10/10 Excellent

Mike

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Taylor D. on 16 Oct 2023
Thank you, Mike! We appreciate your review and we're looking forward to having you back in the future.

6/10 Okay

Thomas

Liked: Cleanliness, room comfort
I would go back. Hopefully the next time the adventure park would be open.
Stayed 2 nights in Oct 2023
Response from Jiminy Peak Front Desk on 16 Oct 2023
Hello - Thank you for staying with us. The Mountain Adventure Park was open for Columbus weekend. Unfortunately, there are times due to weather and heavy rain that we are forced to close for safety reasons. We hope to see you again in the future.

6/10 Okay

Jodie, Rochester

Travelled with partner
Liked: Cleanliness, property conditions & facilities
We were pretty content with our stay until our last night. We were overpowered by the smell of weed from other guests. Despite the front desk having located where the source was coming from, it was US they offered to move - after we’d been settled in our room for 5 nights. We had to close off rooms in order to sleep because the vents carried the smell so heavily into our room. Not one employee offered apologies or acknowledged the experience for us, it was dismissed as no big deal. We’re pretty tolerant and flexible, but aren’t rules in hotels intended to be followed? Very frustrated by the response to our inability to use our room - or expecting us to pack and move ourselves vs inconveniencing the ones causing the issue.
Stayed 5 nights in Oct 2023
Response from Jiminy Peak Front Desk Manager on 16 Oct 2023
Thank you for your feedback. Firstly, we do apologize for your experience on your last night with us. We are a smoke free hotel and it is equally frustrating to us when a guest does not follow the rules. We did communicate with the guest in question that we had received a complaint and told them to stop immediately. Due to the inconvenience you encountered I have removed the charge for your last night. You will see a credit back on your credit card. We appreciate your business and want you to return to Jiminy Peak. For any further questions please reach out to our property directly. Thank you

10/10 Excellent

Stacie

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Went for the 13 nights of Halloween and had a blast! Room was awesome!
Stayed 1 night in Oct 2023
Response from Sarah K. on 14 Oct 2023
Thank you so much for your amazing feedback Stacie! We are so glad that you enjoyed your stay with us as well as our 13 Nights of Halloween! We hope to see you again soon!

10/10 Excellent

Cathy

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The area is beautiful!
Stayed 1 night in Oct 2023
Response from Sarah K. on 10 Oct 2023
Thank you so much for your feedback Cathy! We hope you stay with us again real soon!

8/10 Good

Ebony

Liked: Cleanliness, room comfort
Stayed 1 night in Oct 2023
Response from Sarah K. on 8 Oct 2023
Thank you so much for your feedback. We hope you come and stay with us again real soon!

6/10 Okay

Nicole

Dreary/dated appearance. Needs updating very badly.
Stayed 1 night in Sep 2023
Response from Sarah K. on 22 Sep 2023
Hello Nicole, thank you for your feedback. We are in the process of painting all of our Country Inn Suites. We do hope you come to stay with us again.

10/10 Excellent

Stephanie

Stayed 2 nights in Sep 2023
Response from Sarah K. on 7 Sep 2023
Thank you so much for your feedback Stephanie! We hope you come stay with us again soon!

8/10 Good

Sarah

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
This property felt very safe, easy to find, and had plenty parking available. The check in process was very quick and easy. Our room was extremely clean and equipped with plenty towels, pillows, etc. The bed was very comfortable. The wall were pretty thin so you could hear almost almost everything happening in the hallway, kids running, talking, etc. My only complaint was it was a little difficult to find our room, the way finding could have been better. But overall great stay and I would recommend!
Stayed 2 nights in Sep 2023
Response from Sarah K. on 7 Sep 2023
Thank you so much for your feedback Sarah! We are so happy you had a great time staying with us, and hope you will return!

10/10 Excellent

Rosanyilis

Stayed 3 nights in Sep 2023
Response from Sarah K. on 25 Sep 2023
Thank you so much for your feedback! We hope you come stay with us again soon!

2/10 Terrible

Jaime, woodside

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
This hotel needs serious renovation and new management. The hallways and the rooms smell. My room had roaches and other bugs. After I called the receptionist, they were nice enough to move into another room but they were basically all the same, smelly and old. I would not return to this place.
Stayed 1 night in Sep 2023
Response from Sarah K. on 7 Sep 2023
Hello Jaime, thank you for your feedback. I will pass along this information to housekeeping about the issues you had in the room. I do see you were offered to move to another room but declined to move to a different room.

10/10 Excellent

Ruth

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Quiet big fun and private
Stayed 3 nights in Sep 2023
Response from Sarah K. on 7 Sep 2023
Thank you so much for your feedback! We hope you stay with us again soon.

8/10 Good

JOSHUA

Liked: Cleanliness
Great value for price!
Stayed 1 night in Sep 2023
Response from Sarah K. on 7 Sep 2023
Thank you so much for your feedback! We hope you stay with us again soon.

10/10 Excellent

Sergey

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Sarah K. on 7 Sep 2023
Thank you for your feedback! We hope you stay with us again soon.

10/10 Excellent

Ronald

Liked: Cleanliness, amenities, property conditions & facilities
I really liked my stay here. The staff is very nice. The rooms are spacious, clean and fully equipped with a full kitchen. Laundry on premises is great to have as well. The restaurants on the property are very good. Plus there is a general store in walking distance on the property. The pool/hot tub is very nice. There is so much to do just here at the resort with the summer adventure park and winter skiing. I would definitely comeback with the family as my stay was just a one night pitstop on a motorcycle trip.
Stayed 1 night in Sep 2023
Response from Sarah K. on 3 Sep 2023
Thank you so much for the amazing feedback! We are so happy that you enjoyed staying with us! We hope you think of us in the future during your next motorcycle trip!

10/10 Excellent

Patricia

Travelled with partner
Liked: Amenities
This resort is in a very nice setting and has lots of activities for families. The rooms are a bit dated and could use a thorough cleaning, the room we had was clean but dusty. Very comfortable beds and very quiet. The front desk staff was very friendly, welcoming and helpful And the pub food was delicious!
Stayed 2 nights in Aug 2023
Response from Sarah K. on 28 Aug 2023
Thank you so much for your feedback Patricia! We love that you enjoyed stay with us and we hope to come stay again!

4/10 Poor

Susan

Stayed 2 nights in Aug 2023
Response from Sarah K. on 17 Sep 2023
Hello Susan. I see you stayed back in August but are just completing the survey now. Can you provide any feedback regarding your stay that would warrant a 2 out of 5 rating?

6/10 Okay

Nicole

Stayed 1 night in Aug 2023
Response from Sarah K. on 16 Aug 2023
Thank you for your feedback. We hope to have you again soon.

10/10 Excellent

Suzanne

Travelled with group
Liked: Cleanliness, room comfort
Comfortable and Quiet
Fourth time we have stayed here. Very comfortable and quiet. Like having a kitchenette for snacks and breakfast. Just wish it was closer to Jacobs Pillow but nothing is close to Jacobs Pillow.
Stayed 3 nights in Aug 2023
Response from Jiminy Peak Front Desk on 31 Aug 2023
Thank you for staying with us and giving us a perfect rating! It's much appreciated. We look forward to welcoming you back again soon.

10/10 Excellent

Francis

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Wonderful place....very clean. Highly recommended!
Stayed 2 nights in Aug 2023
Response from Sarah K. on 14 Aug 2023
Thank you so much for your amazing feedback Francis. We hope you come stay with us again real soon!

10/10 Excellent

MARK

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
A winter ski resort with many summer activity options. Although a large property with lots of families visiting, very quiet almost any time of day. This is out second visit, we'll be here again.
Stayed 4 nights in Aug 2023
Response from Sarah K. on 11 Aug 2023
Thank you for your feedback Mark! We cannot wait for you to come stay with us again!!

10/10 Excellent

Rennie

Travelled with family
Liked: Cleanliness, room comfort
Fold out bed very soft and pool not heated
Stayed 2 nights in Aug 2023
Response from Sarah K. on 8 Aug 2023
Thank you for your feedback. We do hope you come back again to stay with us.

6/10 Okay

Miranda

Travelled with family and small children
We stayed for here a weekend family get away , the room was specious but a little run down . We would stay here again during the off season if the price was right .
Stayed 2 nights in Aug 2023
Response from Jiminy Peak Front Desk on 8 Aug 2023
Thank you for staying with us. All of our Country Inn suites are in the process of getting painted. We hope to welcome you back again soon!

10/10 Excellent

Robert

Stayed 2 nights in Aug 2023
Response from Sarah K. on 26 Aug 2023
Thank you for your feedback Robert. We hope to have you again soon!

6/10 Okay

Edward, Brooklyn

Stayed 1 night in Apr 2023
Response from Jiminy Peak Front Desk on 22 Aug 2023
Hello Edward. I see you stayed in April and are just completing the survey now in August. Can you provide any feedback regarding your stay that would warrant a 3 our of 5?.

10/10 Excellent

BRIAN

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
A little dated but very nice. A beautiful setting.
Stayed 1 night in Jul 2023
Response from Sarah K. on 31 Jul 2023
Thank you for feedback.

10/10 Excellent

Jon R

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Nice a quiet !! The only complaint I would have is the smell of cannabis in the hallway outside our room. I know it’s legal in Massachusetts but I can’t stand that smell. The room was beautiful and clean. Will return again
Stayed 1 night in Jul 2023
Response from Sarah K. on 30 Jul 2023
Thank you for your feedback Jon! We will see what is going on with the smell in the hallways (as the Country inn is a completely smoke-free property). Cannot wait to have you back!

10/10 Excellent

Luis A

Liked: Cleanliness, room comfort
Stayed 1 night in Jul 2023
Response from Sarah R. on 31 Jul 2023
Thank you so much for your amazing feedback! Was a pleasure to have you as our guest and we look forward to any future stays!

6/10 Okay

Verified traveller

meh
Well, the space was nice. But the freezer door fell off, the freezer was full of ice all over, there was peeling paint on the window sill, the ceiling lights had been replaced but the ceiling not repainted, restaurant was closed, carpet felt like it needed to be cleaned. Overall, it was only ok, a little disappointing for the money.
Stayed 2 nights in Jul 2023
Response from Sarah K. on 25 Jul 2023
Thank you for your feedback. I do apologize for the freezer door not working in the mini-fridge. Did you notify the Front Desk so we could have someone come up and repair it for you? Also, we did have the Christiansen's Tavern open during your stay for the restaurant as well as the Country Store for quick grab and go items. I do hope you come again soon to stay with us again.

4/10 Poor

Jian

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Property is situated in a beautiful surrounding. The problem is the condition of the property is quite out-dated. The room smells humidity and mold. Opening windows does not help at all. Housekeeping standard is quite low. It just doesn’t feel clean.
Stayed 1 night in Jul 2023
Response from Sarah K. on 23 Jul 2023
Thank you for your feedback. Did you alert the Front Desk about the issues in your room? We could have moved you to a different room entirely to make you comfortable during your stay. I will also alert Housekeeping to this information as well. We do hope you come back again soon.

10/10 Excellent

Karen

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Not very well lit at entrance to road not very well lit on 3 mile drive up to resort.
Stayed 1 night in Jul 2023
Response from Sarah K. on 23 Jul 2023
Thank you for your feedback. We do hope you come stay with us again soon.

8/10 Good

Thomas

Travelled with family
Old and dated. Needs remodeling.
Stayed 3 nights in Jul 2023
Response from Jiminy Peak Front Desk on 21 Jul 2023
Thank you for your feedback. Is there any additional information you can provide regarding your stay. We would be happy to pass that along to our maintenance department.

10/10 Excellent

Donna

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
what a nice facility. the room was spacious, They supplied dishes, pots pans, a mini version of your own kitchen. Very clean. The only frustration we had was when we arrived, there weren't any signs directing us to the hotel, so we wandered around a little bit. I would return without hesitation.
Stayed 1 night in Jul 2023
Response from Jiminy Peak Front Desk on 16 Jul 2023
Thank you for your wonderful feedback regarding our Hotel. We will look into getting more directional signage. We hope to see you again soon!

10/10 Excellent

Jodi

Liked: Cleanliness, room comfort
Beautiful resort. Enjoyed just relaxing and spending the day at the pool. If one thing could be improved its the water pressure in the shower. Loved the weekend getaway and will be back.
Stayed 2 nights in Jul 2023
Response from Jiminy Peak Front Desk on 1 Sep 2023
Thank you Jodi for the fantastic review! We put a lot of effort into making our grounds and amenities enjoyable for our guests. We are thrilled to hear you had a great stay! .

8/10 Good

Terry

Liked: Cleanliness, amenities, property conditions & facilities
The inn and its location make for a lovely and reasonably-priced off-ski season option for those with business or leisure engagements in the Pittsfield area.
Stayed 1 night in Jul 2023
Response from Jiminy Peak Front Desk on 9 Jul 2023
Thank you so much for staying with us! We hope to welcome you back again soon!

10/10 Excellent

Heather

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Super friendly and helpful staff.
Stayed 1 night in Jul 2023
Response from Sarah K. on 5 Jul 2023
Thank you so much for your feedback Heather! We hope you come stay with us again real soon!

10/10 Excellent

Horace, Fairburn

Liked: Amenities
Very nice place to stay
Stayed 2 nights in Jul 2023
Response from Sarah K. on 5 Jul 2023
Thank you so much for your feedback! We hope you come stay with us again real soon!

2/10 Terrible

Audrey

Stayed 2 nights in Jul 2023
Response from Sarah K. on 5 Jul 2023
Hello Audrey, I do apologize for the way your stay went. If given the chance I would have liked to rectify the situation and would have moved you to a cleaner room and is up to our standards, but you had already booked other accommodations. I did not charge you for the 2nd night even though we were within the cancellation policy by that point. I do hope you are able to give us another chance in the future.

2/10 Terrible

Christopher

Stayed 1 night in Jul 2023
Response from Sarah K. on 5 Jul 2023
Hello Christopher, if you could please go into further detail as to your review score. We show that you actually never checked into our Hotel. Thank you.

4/10 Poor

Tammy

Disliked: Cleanliness, amenities, property conditions & facilities
The unit had a carpenter ant problem.
Stayed 3 nights in Jun 2023
Response from Sarah K. on 3 Jul 2023
Thank you for your feedback. Did you alert the Front Desk during your stay about said problem? We could have seen what could have been done to rectify the situation. We could have moved you do a different room or even had Maintenance come to the room to see what was going on. I do hope to come back to Jiminy Peak to give us another chance.

8/10 Good

Jennifer

Liked: Room comfort
Stayed 1 night in Jun 2023
Response from Sarah K. on 2 Jul 2023
Thank you for your feedback! We hope to come to stay with us again real soon!

8/10 Good

Andrew

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
It was so pretty there and our space had everything you could want.
Stayed 1 night in Jun 2023
Response from Jiminy Peak Front Desk on 27 Jun 2023
Thank you for staying with us!