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Reviews of Best Western Brantford Hotel & Conference Centre

3 out of 5
Best Western Brantford Hotel & Conference Centre
19 Holiday Dr, Brantford, ON

Reviews

8.2

Very good

Rating 10 - Excellent. 447 out of 1004 reviews" "
Rating 8 - Good. 320 out of 1004 reviews" "
Rating 6 - Okay. 128 out of 1004 reviews" "
Rating 4 - Poor. 58 out of 1004 reviews" "
Rating 2 - Terrible. 51 out of 1004 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Egidio

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

6/10 Okay

Brandon

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super friendly staff. Room was ok. Bathroom fan did not work, so room was a bit stuffy after a hot shower. No USB ports to charge anything. Fitness room was nice though. Great food at the restaurant.
Stayed 1 night in May 2024

10/10 Excellent

Rebecca

Liked: Amenities, property conditions & facilities
Clean and well taken care of
Stayed 1 night in May 2024

2/10 Terrible

Sarina

Disliked: Staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from Best Western Team on 1 May 2024
I am sorry we did not meet your expectations we strive to make each guest experience great.

6/10 Okay

Katie

Disliked: Cleanliness, property conditions & facilities
Rooms smelled like smoke, I couldn’t open my sliding door. Loud
Stayed 1 night in Apr 2024

8/10 Good

Nou

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Quiet hotel, clean
Stayed 1 night in Apr 2024

8/10 Good

Stephanie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really enjoyed our stay. The pool and the hot tub were wonderful, the jets were strong in the hot tub and both were a good size. The rooms were nice and clean and a good size and the complimentary breakfast was very good. The front desk staff were very friendly and accommodating. The only downfall is there was a strong odour of marijuana that ended up going into our room slightly. But other than that our stay was amazing!
Stayed 2 nights in Apr 2024

10/10 Excellent

Christine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and friendly reception, will stay again for sure next month when I come back into town.
Stayed 1 night in Mar 2024

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

8/10 Good

shazie

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was upgraded because the room I paid for smelled like dog the attending at the front desk was very understanding I would stay again but only in the wyane Gretzky suites
Stayed 1 night in Apr 2024

8/10 Good

Chrystal

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 2 nights in Apr 2024

4/10 Poor

Alex

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Nidhi

Liked: Cleanliness, staff & service, property conditions & facilities
It was good experience
Stayed 1 night in Apr 2024

8/10 Good

Nancie

Liked: Cleanliness, staff & service, property conditions & facilities
Pet friendly
Stayed 1 night in Apr 2024

10/10 Excellent

Jennifer

Stayed 1 night in Apr 2024

8/10 Good

Barbara

Liked: Cleanliness, staff & service, property conditions & facilities
We enjoyed our overnight stay at your hotel. The best parts were the wonderful staff who were so friendly and helpful (specifically the front desk Kim F., the maids cleaning rooms when we arrived who stopped their work to answer our questions and help us out, and the friendly staff in the dining room at supper and the morning breakfast area.The only issue was perhaps our mattress which was quite soft and perhaps is ready to be replaced.
Stayed 1 night in Apr 2024

10/10 Excellent

Adrienne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay at the BW in brantford. I have never used a hotel jacuzzi before but this pool and hot tub area were so clean I used it without hesitation. Food and service at the restaurant were excellent.
Stayed 1 night in Apr 2024

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Rooms with jacuzzi hot tubs were very nice
Stayed 2 nights in Mar 2024

2/10 Terrible

Julie

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very rude and closed restaurant for us to sit down in and only after complained let us sit.
Stayed 1 night in Mar 2024

10/10 Excellent

William

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We love the pool and its centre Brantford. Everything is nearby
Stayed 1 night in Mar 2024

10/10 Excellent

Tammy

Stayed 1 night in Mar 2024

8/10 Good

Elisabete

Travelled with family
Liked: Cleanliness, staff & service, amenities
Great stay but not enough outfits in room small bathroom.
Stayed 2 nights in Mar 2024

2/10 Terrible

Vi

Travelled with family, Travelled with family and small children
Disliked: Staff & service, amenities, property conditions & facilities
We couldn’t get any sleep during our stay, there was a party next door from us and people going through the halls non stop. The door kept slamming throughout the night. No noise control in rooms and walls are paper thin.
Stayed 1 night in Mar 2024

8/10 Good

Lauren

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Bev (Front office Manager) on 26 Mar 2024
Thank you for taking the time to do the survey. We strive to make each guest experience exceptional and look forward to seeing you, your next trip to The Best Western Hotel and Conference center.

8/10 Good

Ashley

Stayed 3 nights in Mar 2024

8/10 Good

Dean, Bailieboro

Liked: Cleanliness, property conditions & facilities
Its a nice hotel, we didn’t have a great check-in experience otherwise it was fine.
Stayed 1 night in Mar 2024
Response from Bev (Front office Manager) on 26 Mar 2024
Thank you for taking the time to do the survey. We strive to make each guest experience exceptional and look forward to seeing you, your next trip to The Best Western Hotel and Conference center.

10/10 Excellent

Adam

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Bev (Front office Manager) on 26 Mar 2024
Thank you for taking the time to do the survey. We strive to make each guest experience exceptional and look forward to seeing you, your next trip to The Best Western Hotel and Conference center.

10/10 Excellent

Pauline

Travelled with group
Liked: Cleanliness, property conditions & facilities
My only issue was the lack of options at Myra’s restaurant. Very little gluten free/low carb diets …of course salad but few meals aside from salads.
Stayed 2 nights in Mar 2024
Response from Bev (Front office Manager) on 25 Mar 2024
Thank you for your feedback Pauline, I will mention this to the team as we strive on exceptional guest experience.

10/10 Excellent

Angelo

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was nice place to stay while working out of town. The breakfast was really good
Stayed 1 night in Mar 2024
Response from Bev (Front office Manager) on 25 Mar 2024
Thank you Angelo for your feedback. We strive on exceptional guest experience and will be sure to share this feedback.

10/10 Excellent

James

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great friendly staff and a great breakfast
Stayed 2 nights in Mar 2024
Response from Bev (Front office Manager) on 25 Mar 2024
Thank you James for taking the time to give us your feedback, We strive at exceptional guest experience and look forward to your next stay with us.

8/10 Good

Jodi

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and easy access to highway
Stayed 1 night in Mar 2024
Response from Bev (Front office Manager) on 25 Mar 2024
Thank you Jodi for taking the time to share your feedback. We strive on exceptional guest experience and will be sure to share this with the team.

6/10 Okay

Dalia

Liked: Amenities
Booked from Friday to Monday. Restaurant was open only on Saturday morning and closed Sunday and Monday. Breakfast buffet style only on Saturday and Sunday. Monday you had to choose from options and extra charges if you wanted something else. The pancake from the buffet days are hard as a rock Saturday after breakfast we came back to the room with our door open and house keeper inside without our permission. The hot tub was out of service on Monday. Dogs were barking all night and kids screaming and running in the hall ways
Stayed 3 nights in Mar 2024
Response from Bev (Front office Manager) on 25 Mar 2024
I am sorry to hear we did not meet your expectations. we take great pride in exceptional guest experience. I will share this feedback with the team.

10/10 Excellent

Terri

Liked: Cleanliness, staff & service, property conditions & facilities
I was looking for a room with a jacuzzi, the property did not disapoint
Stayed 2 nights in Mar 2024
Response from Bev (Front office Manager) on 25 Mar 2024
Thank you Terri for taking the time to share your feedback. We strive on exceptional guest experience and will be sure to share this with the team.

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities
We had a amazing time at the hotel. Family enjoyed breakfast, pool, room and nice 👌 staff
Stayed 2 nights in Mar 2024
Response from Bev (Front office Manager) on 25 Mar 2024
Thank you John for taking the time to share your feedback. We take great pride in providing exceptional guest experience and look forward to your next visit at the Best Western Brantford hotel and Conference center.

10/10 Excellent

Davika

Stayed 7 nights in Mar 2024
Response from Bev (Front office Manager) on 25 Mar 2024
Thank you Davika for taking the time to share your feedback. We strive on exceptional guest experience and will be sure to share this with the team.

10/10 Excellent

Chelsea

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice! Clean! The pool is very accessible! We had a family suite with bunk beds and my kids absolutely loved them!
Stayed 1 night in Mar 2024
Response from Bev (Front office Manager) on 25 Mar 2024
Thank you Chelsea for taking the time to share your feedback. We take great pride in providing exceptional guest experience and your feedback means a lot, I will be sure to share with our team.

2/10 Terrible

mark

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The pool and hot tub were unusable l. The chlorine level was way to high. Toxic level. Hot tub cold
Stayed 1 night in Mar 2024
Response from Bev (Front office Manager) on 25 Mar 2024
Sorry to hear about your experience, we have full maintenance on and do hourly checks in the levels. I will share this feedback with our maintenance team. We take great pride in providing exceptional guest experience.

8/10 Good

Inderjit, Mission

Stayed 2 nights in Mar 2024

10/10 Excellent

Nick

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay at this hotel. The room was very clean and quiet with many amenities - microwave, mini fridge, gas fireplace and easy to adjust heating/cooling. The indoor pool and hot tub were exceptional. The complimentary breakfast was also exceptional.
Stayed 1 night in Mar 2024
Response from Bev (Front office Manager) on 25 Mar 2024
Thank you Nick for taking the time to share your feedback. We as a team take great pride in providing exceptional guest experience here at The best Western Hotel and Conference Center. Looking forward to seeing you at your next visit.

4/10 Poor

Chandra

Stayed 1 night in Mar 2024

2/10 Terrible

Skye

Stayed 1 night in Mar 2024

10/10 Excellent

Mathew

Liked: Cleanliness, staff & service, property conditions & facilities
The restraunt was amazing and very clean hotel. Would reccomend to anyone.
Stayed 1 night in Mar 2024
Response from Bev (Front office Manager) on 25 Mar 2024
Thank you for your feedback, I will be sure to share this with our team. We take great pride in providing exceptional guest services. We look forward to your next visit here at The Best Western Hotel and Conference Center.

10/10 Excellent

Cathy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience for my family
Stayed 1 night in Mar 2024
Response from Bev (Front office Manager) on 25 Mar 2024
Thank you for taking the time to share your feedback. We take strive to provide exceptional guest service each and every visit.

10/10 Excellent

GANESHWAR

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Bev (Front office Manager) on 25 Mar 2024
Thank you Ganeshwar for taking the time to share your feedback. We take great pride in providing exceptional guest experiences.

10/10 Excellent

Carrie

Stayed 1 night in Feb 2024
Response from Bev (Front office Manager) on 25 Mar 2024
Thank you Carrie for taking the time to share your feedback. We strive to provide exceptional guest service and look forward to your next visit to the Best Western Brantford hotel and Conference Centre

10/10 Excellent

Ron

Liked: Staff & service, property conditions & facilities
Beautiful room, the jacuzzi is a nice addition.
Stayed 1 night in Feb 2024
Response from Bev (Front office Manager) on 25 Mar 2024
Thank you for Ron for your feedback. We take great pride in providing exceptional guest service.

10/10 Excellent

Dave

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay, nice tasty food in the restaurant and good drinks. Would stay again if needing a stay in the Brantford area
Stayed 1 night in Feb 2024
Response from Bev (Front office Manager) on 25 Mar 2024
Thank you Dave for staying at the best Western Hotel and Conference center. We take great pride in providing exceptional guest experiences and am please we have succeeded this on your visit. Looking forward to your next Visit.

2/10 Terrible

Scott

Stayed 3 nights in Feb 2024
Response from Bev (Front office Manager) on 25 Mar 2024
Thank you Scott for your feedback, Sorry to see we did not meet your expectations. We strive on exceptional guest experience.

8/10 Good

Barbara

Liked: Cleanliness
Stayed 1 night in Feb 2024
Response from Bev (Front office Manager) on 25 Mar 2024
Thank you Barbara for taking the time to provide your feedback. We look forward to providing you our exceptional guest experience each and every stay.